Error when registering iPhone

Discussion in 'iPhone Tips, Help and Troubleshooting' started by ccrgt, May 31, 2015.

  1. ccrgt macrumors regular

    Joined:
    Apr 21, 2015
    Location:
    Canberra, Australia
    #1
    I am trying to add my iPhone 5s to my support profile, to join the list of my other apple products. But after adding my serial number, a message comes up saying that serial number is already listed with a different Apple ID and won't allow me to register it. I bought it second hand and no longer got the persons details. How can I register my iPhone? I have the phone running latest software iOS 8.3.

    iPhone 5s, iOS 8.3
     
  2. srshaw macrumors 6502

    Joined:
    Aug 13, 2011
    #2
    My guess is you can't without the previous owner deleting it from their icloud account first. I might be wrong though.
     
  3. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #3
    I think the registration info stays with the person that first registered it with their Apple id.
    Contact Apple to see if you can change that and add a used device to your registered devices.
    You can still get warranty work on it with no probs.
     
  4. adamhenry macrumors 65816

    adamhenry

    Joined:
    Jan 1, 2015
    Location:
    On the Beach
    #4
    I bought my 6 used on Swappa and added it to my profile. I plan on selling my 5s so I removed it from my profile.
     
  5. ccrgt thread starter macrumors regular

    Joined:
    Apr 21, 2015
    Location:
    Canberra, Australia
    #5
    Thanks for your replies. I will go into the Apple Store and have a chat with someone there then. I was hoping to get Apple Care for my iPhone and watch so hopefully i can be covered against breakages etc.
     

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