I love Apple, never had a bad experience. I have even turned down courtesy refunds or credits on two occasions. But recently I have had a case go cold - and the AHA (Senior at that) seems to have put me on the back burner. I have requested an escalation or transfer to another AHA, but she never acknowledges it. This ticket is seriously over 2 weeks old. Is there a way to appeal to an AHA manager? Last night I finally submitted a strongly dissatisfied survey, hoping that eventually will get to someone. Example of her odd behavior is earlier this week I emailed for a status of the ticket. She replied that she was out of office due to health issues and will revisit it on Monday the 14th. When I emailed her today saying I was going over her head, she proceeded to call and email. She didn't offer any advice other than to do a restore, which is what we did on day 1. The issue revolves around an old used iPad1 I bought. It won't activate. It was an old ATT store demo. I was told it wasn't listed as stolen, but they are making me send them the original bill of sale before they allow it to activate. I can't get the bill of sale, but I did go to ATT with it and they said it's in good status and they are happy to activate service on it for me - if it was only able to Apple activate... My AHA refuses to do anything other than say that she is 'awaiting the receipt'. How do I get this case out of the tarpit?