iPhone eSIM and Apple Store App

Discussion in 'iOS 12' started by imlynxy, Dec 8, 2018.

  1. imlynxy macrumors 65816

    Joined:
    Mar 8, 2012
    #1
    Hi, I activated AT&T eSIM card. For now I inserted my T-mobile.

    I really liked the feature and tried to buy iPhone XS for my family member.

    I started iPhone Apple Store app and... it only allowed me to buy under T-mobile account. I couldn't switch, may be didn't found how to switch it to At&t.

    Any thoughts? Thanks for reading.
     
  2. BasicGreatGuy, Dec 8, 2018
    Last edited: Dec 8, 2018

    BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #2
    Go to the settings app > cellular data > and make sure that you have AT&T selected as primary before usage the Apple Store app.
     
  3. imlynxy, Dec 8, 2018
    Last edited: Dec 8, 2018

    imlynxy thread starter macrumors 65816

    Joined:
    Mar 8, 2012
    #3
    I have ATT as primary and as a data line, anyway Apple Store app picks up physical T-mobile line.

    Even if I remove T-mobile SIM card, I still have T--mobile number in the app. The moment I enter disactivated old physical Att card I have Att phone in the app.
     
  4. BasicGreatGuy, Dec 8, 2018
    Last edited: Dec 9, 2018

    BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #4
    I don’t know why Apple is seeing T-Mobile.

    Are you using the same Apple account you have always used? Have you ever had a T-Mobile phone on your account?
     
  5. imlynxy thread starter macrumors 65816

    Joined:
    Mar 8, 2012
    #5
    I use the same account. I never bought anything fro T-mobile. I use only unlocked iPhones. Thos the glich in Apple Store app, it gets info only from physical slot. I think they should fox it soon ehrn eSIM ne more popular.
    I hope Apple Store developers are aware thay XS can have 2 SIM cards. :)
     
  6. NoBoMac Moderator

    NoBoMac

    Staff Member

    Joined:
    Jul 1, 2014
    #6
    Re: "it only allowed me to buy under T-mobile account": dumb question, the Store app did not present the "Buy a new phone" option below the "Replace this phone" option? My 8 is allowing purchase of any XS right now.

    Worst case scenario, buy via desktop browser or iPad app if you have a tablet.

    But, yeah, odd that it's only seeing one SIM.
     

Share This Page

5 December 8, 2018