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Other eSIM Xfinity Mobile
- Thread starter Tuccs14
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They did as of yesterday. This article explains it:
Bringing Your Phone to Xfinity Mobile Is Easier Than Ever With eSIM
Now with an eSIM-compatible device, you can bring your phone to Xfinity Mobile and easily switch from home.
I'm in the same boat, it seems it's not working on Xfinity's end, hopefully they get it sorted out before pre order time.
Anybody surprised?
I think anything Xfinity is great as long as you don't have to contact their customer service or technical support.
I have an iPhone 12 mini that I purchased unlocked with Visible (uses Verizon) and switched to Xfinity nearly a year ago. Xfinity's compatibility checker page says that my device is not compatible with Xfinity despite me currently using it on their network...what a joke!
I called yesterday and the lady really tried to be helpful. She searched everything she could and found the article linked in post #2 but said she can't find anything on how to convert a SIM to eSIM on their end or for the consumer to do it themself.
Xfinity Mobile support is ALWAYS the LAST to know how their tech works. I was a first adopter in 2017 but dropped it in favor of US Mobile a few months ago.
Xfinity reps are the last to find out. Xfinity still doesn't allow calling to any of its retail stores. They have had the worst new iPhone rollout since iPhone 12.
I expect we'll see an official announcement today.
I expect we'll see an official announcement today.
Not surprised that Support can’t help with this. It seems like them offering ESim was a knee-jerk reaction to the iPhone 14 line.
Visible which is also a Verizon MVNO said the same when they started offering eSIMs. I don't see why can these carriers can't simplify things for existing customers.
Xfinity Mobile is showing the new iPhone 14 on their splash page now so I assume they will have them available to order tomorrow...
Xfinity Mobile and Comcast Business Mobile to Offer the Most Advanced iPhone Lineup Ever
Xfinity Mobile and Comcast Business Mobile will offer the most advanced iPhone lineup ever with iPhone 14, iPhone 14 Plus, iPhone 14 Pro, and iPhone 14 Pro Max.
corporate.comcast.com
It will be. Not completely clear how current customers will receive the $400 off though.
Xfinity Mobile and Comcast Business Mobile to Offer the Most Advanced iPhone Lineup Ever
Xfinity Mobile and Comcast Business Mobile will offer the most advanced iPhone lineup ever with iPhone 14, iPhone 14 Plus, iPhone 14 Pro, and iPhone 14 Pro Max.
It will be. Not completely clear how current customers will receive the $400 off though.
It says "...existing customers can upgrade one of their existing lines to receive the deal."
I have an unlocked iPhone 12 Pro and Xfinity is saying its incompatible for an eSim as it is?
I am also not the account holder, I plan on ordering an iPhone 14 from Apple directly, would i have issues trying to activate later while not being the 'head user'? I am leaving the country 3 days later and would like to have a newer phone given my 12 Pro has 79% battery health.
I am also not the account holder, I plan on ordering an iPhone 14 from Apple directly, would i have issues trying to activate later while not being the 'head user'? I am leaving the country 3 days later and would like to have a newer phone given my 12 Pro has 79% battery health.
When my plan switched to XM it said my unlocked 12 was incompatible but we ordered a SIM anyway and it works. I've noticed if I go to the generic compatibility tool it still says incompatible with my eSIM IMEI but if I go through "Devices" and change device it is compatible when I enter the number there. I think the compatibility tool is practically useless.
So that's part of my issue too. When we transferred over, I had an iPhone X which it shows as my current phone. I can select that and when i scroll down it says my SIM card is in a 12 Pro. but i don't know how to change the current device being used. I'm not sure all-in-all. Unless i just need to access the page via computer, not phone, to see more options.
Somewhat similar experience for me, but I have not had any issue using my "incompatible" 12 mini with Xfinity for the past several months. I hope they will soon roll out eSIMs for existing customers on eSIM capable phones.
On my wife's line we upgraded from an iPhone Xs to iPhone 13 mini and her line still shows the iPhone Xs as the device in use since the line was originally activated with the Xs. Nevertheless there are no issues using the 13 mini on their 5G network where available.
On further digging, I found an option to pair the SIM with the current device and it shows the 13 mini as the current device, but still shows the Xs as the device for billing related functions.
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Interesting, so same issue as me. Thanks, sounds like I'm just overthinking it. I'm sure (maybe now too optimistic) that Xfinity's eSim setup will be clear by the 16th.
I've talked to three different support reps three separate times and what I've gotten from it is eSIM is available but for new devices. So my thinking is once I get the iPhone 14 I can enter that IMEI and it will give me an eSIM.
Has anyone successfully converted an existing line to eSIM with Xfinity or has it been confirmed that this is only possible for new devices?