I bought a 23" ACD from a seller on eBay with a very good reputation (Single Negative in the last month was about slow shipping, one after that was similar), my shipping was prompt and it arrived fairly well packed in a large oversized 30" Box.
Didn't have anything positive to say after that, there was the residue of a roughly 3"x3" sticker, on the SCREEN!. Spent a few minutes carefully cleaning the monitor with a ultrafine cloth and an LCD cleaning solution and all the dust off the screen as well. The case itself is covered with stickers but there's no real cosmetic problems.
But!
When I turned the screen on and connected it to my computer I was astonished to see that there were seven scratches! None were close to the sticker, these were higher up.
All of them run parallel except for one, they're only really visible on light colors, four are so minor they can be ignored, but two are deep and about 1.5" long.
This is unacceptable. The seller is a company that's in charge of selling off lease components, and has a policy of checking products, they're a pretty major seller both on and off eBay. Their policy states full refunds except for shipping costs. I don't want to be out of $75 worth of shipping costs to send back a broken screen that I paid nearly $600 for. I thought it would be due diligence to plug it in before selling and in the very least removing the sticker on the screen.
What should I do? I paid via Credit Card directly through a third-party merchant.
I don't want to be screwed over on shipping costs, and I don't want to leave the company bad feedback either since this looks like a fluke. I'm going to call them doing business hours on Monday and try to get this sorted. If they refuse to refund shipping should I just go ahead and file a chargeback?
Any advice would be appreciated, and thanks for reading my long rant
Didn't have anything positive to say after that, there was the residue of a roughly 3"x3" sticker, on the SCREEN!. Spent a few minutes carefully cleaning the monitor with a ultrafine cloth and an LCD cleaning solution and all the dust off the screen as well. The case itself is covered with stickers but there's no real cosmetic problems.
But!
When I turned the screen on and connected it to my computer I was astonished to see that there were seven scratches! None were close to the sticker, these were higher up.
All of them run parallel except for one, they're only really visible on light colors, four are so minor they can be ignored, but two are deep and about 1.5" long.
This is unacceptable. The seller is a company that's in charge of selling off lease components, and has a policy of checking products, they're a pretty major seller both on and off eBay. Their policy states full refunds except for shipping costs. I don't want to be out of $75 worth of shipping costs to send back a broken screen that I paid nearly $600 for. I thought it would be due diligence to plug it in before selling and in the very least removing the sticker on the screen.
What should I do? I paid via Credit Card directly through a third-party merchant.
I don't want to be screwed over on shipping costs, and I don't want to leave the company bad feedback either since this looks like a fluke. I'm going to call them doing business hours on Monday and try to get this sorted. If they refuse to refund shipping should I just go ahead and file a chargeback?
Any advice would be appreciated, and thanks for reading my long rant
