EtreCheck log - frequent SBBOD

Discussion in 'Mac Basics and Help' started by ishan1337, Jul 28, 2017.

  1. ishan1337 macrumors newbie


    Jul 28, 2017
    I need help!

    EtreCheck version: 3.4.2 (436)

    Report generated 2017-07-28 18:52:41

    Download EtreCheck from

    Runtime: 1:43

    Performance: Excellent

    Click the [Lookup] links for more information from Apple Support Communities.

    Click the [Details] links for more information about that line.

    Problem: Apps are crashing

    Hardware Information:

    MacBook Pro (Retina, 13-inch, Early 2015)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro12,1

    1 2.7 GHz Intel Core i5 (i5-5257U) CPU: 2-core

    8 GB RAM Not upgradeable

    BANK 0/DIMM0

    4 GB DDR3 1867 MHz ok

    BANK 1/DIMM0

    4 GB DDR3 1867 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless: en0: 802.11 a/b/g/n/ac

    Battery: Health = Normal - Cycle count = 534

    iCloud Quota: 35.65 GB available

    Video Information:

    Intel Iris Graphics 6100 - VRAM: 1536 MB

    Color LCD 2560 x 1600

    Disk Information:

    APPLE SSD SM0256G disk0: (251 GB) (Solid State - TRIM: Yes)

    [Show SMART report]

    EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

    (disk0s2) <not mounted> [CoreStorage Container]: 250.14 GB

    Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

    USB Information:


    Broadcom Corp. Bluetooth USB Host Controller

    Logitech USB Receiver

    Thunderbolt Information:

    Apple Inc. thunderbolt_bus

    Virtual disks:

    MacOS (disk1 - Journaled HFS+) / [Startup]: 249.78 GB (233.67 GB free)

    Encrypted AES-XTS Unlocked

    Physical disk: disk0s2 250.14 GB Online

    System Software:

    macOS Sierra 10.12.6 (16G29) - Time since boot: less than an hour


    Mac App Store and identified developers

    Kernel Extensions:


    [loaded] com.logitech.manager.kernel.driver (6.62.1 - SDK 10.11) [Lookup]

    System Launch Agents:

    [not loaded] 7 Apple tasks

    [loaded] 190 Apple tasks

    [running] 85 Apple tasks

    System Launch Daemons:

    [not loaded] 41 Apple tasks

    [loaded] 172 Apple tasks

    [running] 103 Apple tasks

    Launch Agents:

    [running] com.logitech.manager.daemon.plist (Logitech Inc. - installed 2017-07-28) [Lookup]

    Launch Daemons:

    [loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-07-28) [Lookup]

    User Launch Agents:

    [loaded] (Google, Inc. - installed 2017-07-28) [Lookup]

    User Login Items:

    iTunesHelper Application (Apple, Inc. - installed 2017-07-28)


    Internet Plug-ins:

    QuickTime Plugin: 7.7.3 (installed 2017-07-15)

    3rd Party Preference Panes:

    Logi Options Launcher (installed 2017-07-28) [Lookup]

    Time Machine:

    Time Machine not configured!

    Top Processes by CPU:

    5% WindowServer

    3% kernel_task

    0% fontd

    0% symptomsd

    0% lsd

    Top Processes by Memory:

    523 MB kernel_task

    110 MB Finder

    73 MB WindowServer

    58 MB loginwindow

    43 MB Dock

    Top Processes by Network Use:

    Input Output Process name

    8 KB 13 KB apsd

    5 KB 4 KB mDNSResponder

    2 KB 578 B netbiosd

    48 B 96 B ntpd

    0 B 64 B SystemUIServer

    Top Processes by Energy Use:

    8.68 WindowServer

    0.14 configd

    0.12 bird

    0.04 opendirectoryd

    Virtual Memory Information:

    5.99 GB Available RAM

    4.71 GB Free RAM

    2.01 GB Used RAM

    1.29 GB Cached files

    0 B Swap Used

    Software installs:

    Airmail: 3.3.2 (installed 2017-07-28)

    Logitech Options: (installed 2017-07-28)

    Slack: 2.6.2 (installed 2017-07-28)

    Airmail: 3.3.2 (installed 2017-07-28)

    Install information may not be complete.

    Diagnostics Information:

    2017-07-28 18:50:23 Last shutdown cause: 3 - Hard shutdown
    --- Post Merged, Jul 28, 2017 ---
    Performance is fine but it crashes often when switching apps, or when bringing a text box into focus. Different triggers every time.

    It worked fine on Safe Mode.

    I reinstalled the OS. Worked fine for a while and it started crashing again.
    reset the SMC.
  2. Weaselboy Moderator


    Staff Member

    Jan 23, 2005
    That is a big clue right there... safe mode stops all launch and startup items, so if it works fine in safe mode, you likely have a launch item of some sort causing this. I'd try getting rid of the Logitech stuff you have running there as a first step.

    What is this pref pane "Logi Options Launcher"? Is that from Logitech also?
  3. ishan1337 thread starter macrumors newbie


    Jul 28, 2017
    I did remove the Logitech Options software. I think it messed up after a recent update. Haven't seen any crash after that. Let's hope it stays like this.

    Thank you!
  4. Bruno09 macrumors 68020

    Aug 24, 2013
    Far from here
  5. Weaselboy Moderator


    Staff Member

    Jan 23, 2005
    Spinning beach ball of death. :)
  6. Bruno09 macrumors 68020

    Aug 24, 2013
    Far from here

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