EtreCheck log - frequent SBBOD

Discussion in 'Mac Basics and Help' started by ishan1337, Jul 28, 2017.

  1. ishan1337 macrumors newbie

    ishan1337

    Joined:
    Jul 28, 2017
    #1
    I need help!

    EtreCheck version: 3.4.2 (436)

    Report generated 2017-07-28 18:52:41

    Download EtreCheck from https://etrecheck.com

    Runtime: 1:43

    Performance: Excellent



    Click the [Lookup] links for more information from Apple Support Communities.

    Click the [Details] links for more information about that line.



    Problem: Apps are crashing



    Hardware Information:

    MacBook Pro (Retina, 13-inch, Early 2015)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro12,1

    1 2.7 GHz Intel Core i5 (i5-5257U) CPU: 2-core

    8 GB RAM Not upgradeable

    BANK 0/DIMM0

    4 GB DDR3 1867 MHz ok

    BANK 1/DIMM0

    4 GB DDR3 1867 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless: en0: 802.11 a/b/g/n/ac

    Battery: Health = Normal - Cycle count = 534

    iCloud Quota: 35.65 GB available


    Video Information:

    Intel Iris Graphics 6100 - VRAM: 1536 MB

    Color LCD 2560 x 1600


    Disk Information:

    APPLE SSD SM0256G disk0: (251 GB) (Solid State - TRIM: Yes)

    [Show SMART report]

    EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

    (disk0s2) <not mounted> [CoreStorage Container]: 250.14 GB

    Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB


    USB Information:

    USB30Bus

    Broadcom Corp. Bluetooth USB Host Controller

    Logitech USB Receiver


    Thunderbolt Information:

    Apple Inc. thunderbolt_bus


    Virtual disks:

    MacOS (disk1 - Journaled HFS+) / [Startup]: 249.78 GB (233.67 GB free)

    Encrypted AES-XTS Unlocked

    Physical disk: disk0s2 250.14 GB Online



    System Software:

    macOS Sierra 10.12.6 (16G29) - Time since boot: less than an hour


    Gatekeeper:

    Mac App Store and identified developers


    Kernel Extensions:

    /Library/Extensions

    [loaded] com.logitech.manager.kernel.driver (6.62.1 - SDK 10.11) [Lookup]



    System Launch Agents:

    [not loaded] 7 Apple tasks

    [loaded] 190 Apple tasks

    [running] 85 Apple tasks


    System Launch Daemons:

    [not loaded] 41 Apple tasks

    [loaded] 172 Apple tasks

    [running] 103 Apple tasks


    Launch Agents:

    [running] com.logitech.manager.daemon.plist (Logitech Inc. - installed 2017-07-28) [Lookup]


    Launch Daemons:

    [loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-07-28) [Lookup]


    User Launch Agents:

    [loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-28) [Lookup]


    User Login Items:

    iTunesHelper Application (Apple, Inc. - installed 2017-07-28)

    (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


    Internet Plug-ins:

    QuickTime Plugin: 7.7.3 (installed 2017-07-15)



    3rd Party Preference Panes:

    Logi Options Launcher (installed 2017-07-28) [Lookup]


    Time Machine:

    Time Machine not configured!



    Top Processes by CPU:

    5% WindowServer

    3% kernel_task

    0% fontd

    0% symptomsd

    0% lsd


    Top Processes by Memory:

    523 MB kernel_task

    110 MB Finder

    73 MB WindowServer

    58 MB loginwindow

    43 MB Dock


    Top Processes by Network Use:

    Input Output Process name

    8 KB 13 KB apsd

    5 KB 4 KB mDNSResponder

    2 KB 578 B netbiosd

    48 B 96 B ntpd

    0 B 64 B SystemUIServer


    Top Processes by Energy Use:

    8.68 WindowServer

    0.14 configd

    0.12 bird

    0.04 opendirectoryd


    Virtual Memory Information:

    5.99 GB Available RAM

    4.71 GB Free RAM

    2.01 GB Used RAM

    1.29 GB Cached files

    0 B Swap Used


    Software installs:

    Airmail: 3.3.2 (installed 2017-07-28)

    Logitech Options: (installed 2017-07-28)

    Slack: 2.6.2 (installed 2017-07-28)

    Airmail: 3.3.2 (installed 2017-07-28)



    Install information may not be complete.


    Diagnostics Information:

    2017-07-28 18:50:23 Last shutdown cause: 3 - Hard shutdown
    --- Post Merged, Jul 28, 2017 ---
    Performance is fine but it crashes often when switching apps, or when bringing a text box into focus. Different triggers every time.

    It worked fine on Safe Mode.

    I reinstalled the OS. Worked fine for a while and it started crashing again.
    reset the SMC.
     
  2. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #2
    That is a big clue right there... safe mode stops all launch and startup items, so if it works fine in safe mode, you likely have a launch item of some sort causing this. I'd try getting rid of the Logitech stuff you have running there as a first step.

    What is this pref pane "Logi Options Launcher"? Is that from Logitech also?
     
  3. ishan1337 thread starter macrumors newbie

    ishan1337

    Joined:
    Jul 28, 2017
    #3
    I did remove the Logitech Options software. I think it messed up after a recent update. Haven't seen any crash after that. Let's hope it stays like this.

    Thank you!
     
  4. Bruno09 macrumors 68020

    Joined:
    Aug 24, 2013
    Location:
    Far from here
  5. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #5
    Spinning beach ball of death. :)
     
  6. Bruno09 macrumors 68020

    Joined:
    Aug 24, 2013
    Location:
    Far from here

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