EtreCheck log - frequent SBBOD


macrumors newbie
Original poster
Jul 28, 2017
I need help!

EtreCheck version: 3.4.2 (436)

Report generated 2017-07-28 18:52:41

Download EtreCheck from

Runtime: 1:43

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Apps are crashing

Hardware Information:

MacBook Pro (Retina, 13-inch, Early 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro12,1

1 2.7 GHz Intel Core i5 (i5-5257U) CPU: 2-core

8 GB RAM Not upgradeable


4 GB DDR3 1867 MHz ok


4 GB DDR3 1867 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 534

iCloud Quota: 35.65 GB available

Video Information:

Intel Iris Graphics 6100 - VRAM: 1536 MB

Color LCD 2560 x 1600

Disk Information:

APPLE SSD SM0256G disk0: (251 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 250.14 GB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

USB Information:


Broadcom Corp. Bluetooth USB Host Controller

Logitech USB Receiver

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Virtual disks:

MacOS (disk1 - Journaled HFS+) / [Startup]: 249.78 GB (233.67 GB free)

Encrypted AES-XTS Unlocked

Physical disk: disk0s2 250.14 GB Online

System Software:

macOS Sierra 10.12.6 (16G29) - Time since boot: less than an hour


Mac App Store and identified developers

Kernel Extensions:


[loaded] com.logitech.manager.kernel.driver (6.62.1 - SDK 10.11) [Lookup]

System Launch Agents:

[not loaded] 7 Apple tasks

[loaded] 190 Apple tasks

[running] 85 Apple tasks

System Launch Daemons:

[not loaded] 41 Apple tasks

[loaded] 172 Apple tasks

[running] 103 Apple tasks

Launch Agents:

[running] com.logitech.manager.daemon.plist (Logitech Inc. - installed 2017-07-28) [Lookup]

Launch Daemons:

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-07-28) [Lookup]

User Launch Agents:

[loaded] (Google, Inc. - installed 2017-07-28) [Lookup]

User Login Items:

iTunesHelper Application (Apple, Inc. - installed 2017-07-28)


Internet Plug-ins:

QuickTime Plugin: 7.7.3 (installed 2017-07-15)

3rd Party Preference Panes:

Logi Options Launcher (installed 2017-07-28) [Lookup]

Time Machine:

Time Machine not configured!

Top Processes by CPU:

5% WindowServer

3% kernel_task

0% fontd

0% symptomsd

0% lsd

Top Processes by Memory:

523 MB kernel_task

110 MB Finder

73 MB WindowServer

58 MB loginwindow

43 MB Dock

Top Processes by Network Use:

Input Output Process name

8 KB 13 KB apsd

5 KB 4 KB mDNSResponder

2 KB 578 B netbiosd

48 B 96 B ntpd

0 B 64 B SystemUIServer

Top Processes by Energy Use:

8.68 WindowServer

0.14 configd

0.12 bird

0.04 opendirectoryd

Virtual Memory Information:

5.99 GB Available RAM

4.71 GB Free RAM

2.01 GB Used RAM

1.29 GB Cached files

0 B Swap Used

Software installs:

Airmail: 3.3.2 (installed 2017-07-28)

Logitech Options: (installed 2017-07-28)

Slack: 2.6.2 (installed 2017-07-28)

Airmail: 3.3.2 (installed 2017-07-28)

Install information may not be complete.

Diagnostics Information:

2017-07-28 18:50:23 Last shutdown cause: 3 - Hard shutdown
[doublepost=1501248726][/doublepost]Performance is fine but it crashes often when switching apps, or when bringing a text box into focus. Different triggers every time.

It worked fine on Safe Mode.

I reinstalled the OS. Worked fine for a while and it started crashing again.
reset the SMC.


Staff member
Jan 23, 2005
It worked fine on Safe Mode.
That is a big clue right there... safe mode stops all launch and startup items, so if it works fine in safe mode, you likely have a launch item of some sort causing this. I'd try getting rid of the Logitech stuff you have running there as a first step.

What is this pref pane "Logi Options Launcher"? Is that from Logitech also?
  • Like
Reactions: ishan1337


macrumors newbie
Original poster
Jul 28, 2017
I did remove the Logitech Options software. I think it messed up after a recent update. Haven't seen any crash after that. Let's hope it stays like this.

Thank you!
  • Like
Reactions: Weaselboy
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