EtreCheck report to help with spinning wheel

Discussion in 'iMac' started by shankara7, Jan 31, 2016.

  1. shankara7, Jan 31, 2016
    Last edited: Feb 1, 2016

    shankara7 macrumors member

    Joined:
    Oct 18, 2011
    #1
    Been having problems with beach balls now spinning wheel, I have 24 GB of RAM installed hoping this would fix my issue. Mostly at user login screen. Looked at numerous answers to this problem without any luck. Hope someone can take a look at the EtreCheck report attached and point me in the right direction...thanks in advance for any help

    EtreCheck version: 2.7.8 (238)

    Report generated 2016-01-31 20:45:39

    Download EtreCheck from http://etrecheck.com

    Runtime 1:29

    Performance: Excellent



    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.



    Problem: Beachballing

    Description:

    beach ball when trying to login user



    Hardware Information:

    iMac (21.5-inch, Mid 2011)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    iMac - model: iMac12,1

    1 2.8 GHz Intel Core i7 CPU: 4-core

    24 GB RAM Upgradeable - [Instructions]

    BANK 0/DIMM0

    8 GB DDR3 1333 MHz ok

    BANK 1/DIMM0

    8 GB DDR3 1333 MHz ok

    BANK 0/DIMM1

    4 GB DDR3 1333 MHz ok

    BANK 1/DIMM1

    4 GB DDR3 1333 MHz ok

    Bluetooth: Old - Handoff/Airdrop2 not supported

    Wireless: en1: 802.11 a/b/g/n



    Video Information:

    AMD Radeon HD 6770M - VRAM: 512 MB

    iMac 1920 x 1080



    System Software:

    OS X El Capitan 10.11.3 (15D21) - Time since boot: about 3 days



    Disk Information:

    Hitachi HDS722020ALA330 disk1 : (2 TB) (Rotational)

    EFI (disk1s1) <not mounted> : 210 MB

    Macintosh HD 2 (disk1s2) /Volumes/Macintosh HD 2 : 2.00 TB (1.96 TB free)



    APPLE SSD TS256C disk0 : (251 GB) (Solid State - TRIM: Yes)

    EFI (disk0s1) <not mounted> : 210 MB

    Macintosh HD (disk0s2) / : 250.14 GB (100.80 GB free)

    Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB



    OPTIARC DVD RW AD-5690H ()



    USB Information:

    Apple Computer, Inc. IR Receiver

    Apple Card Reader

    Apple Inc. FaceTime HD Camera (Built-in)

    Apple, Inc. Keyboard Hub

    Apple Inc. Apple Keyboard

    Apple Inc. BRCM2046 Hub

    Apple Inc. Bluetooth USB Host Controller



    Thunderbolt Information:

    Apple Inc. thunderbolt_bus



    Gatekeeper:

    Mac App Store and identified developers



    Kernel Extensions:

    /Library/Application Support/VirtualBox

    [loaded] org.virtualbox.kext.VBoxDrv (5.0.6) [Support]

    [loaded] org.virtualbox.kext.VBoxNetAdp (5.0.6) [Support]

    [loaded] org.virtualbox.kext.VBoxNetFlt (5.0.6) [Support]

    [loaded] org.virtualbox.kext.VBoxUSB (5.0.6) [Support]



    Launch Agents:

    [failed] com.avast.secureline.update-agent.plist [Support] [Details]



    Launch Daemons:

    [loaded] com.adobe.fpsaud.plist [Support]

    [loaded] com.microsoft.office.licensing.helper.plist [Support]

    [loaded] org.virtualbox.startup.plist [Support]



    User Launch Agents:

    [loaded] com.google.keystone.agent.plist [Support]

    [loaded] org.virtualbox.vboxwebsrv.plist [Support]



    User Login Items:

    iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    Dropbox Application (/Applications/Dropbox.app)

    Google Drive Application (/Applications/Google Drive.app)



    Other Apps:

    [running] com.apple.xpc.launchd.oneshot.0x10000037.EtreCheck

    [running] com.getdropbox.dropbox.72992

    [running] com.google.GoogleDrive.167392

    [running] com.microsoft.Office365Service.58272



    Internet Plug-ins:

    SharePointBrowserPlugin: Version: 14.6.0 - SDK 10.6 [Support]

    FlashPlayer-10.6: Version: 20.0.0.286 - SDK 10.6 [Support]

    QuickTime Plugin: Version: 7.7.3

    Flash Player: Version: 20.0.0.286 - SDK 10.6 [Support]

    Default Browser: Version: 601 - SDK 10.11



    Safari Extensions:

    1Password

    Adamant



    3rd Party Preference Panes:

    Flash Player [Support]



    Time Machine:

    Skip System Files: NO

    Auto backup: YES

    Volumes being backed up:

    Macintosh HD: Disk size: 250.14 GB Disk used: 149.34 GB

    Destinations:

    SP Time Capsul [Network]

    Total size: 2.00 TB

    Total number of backups: 119

    Oldest backup: 4/20/14, 11:07 AM

    Last backup: 1/28/16, 11:58 AM

    Size of backup disk: Excellent

    Backup size 2.00 TB > (Disk size 250.14 GB X 3)



    Top Processes by CPU:

    78% mds

    38% mdworker(13)

    2% WindowServer

    2% fontd

    1% kernel_task



    Top Processes by Memory:

    1.35 GB kernel_task

    492 MB softwareupdated

    319 MB mdworker(13)

    295 MB mds_stores

    147 MB Dropbox



    Virtual Memory Information:

    17.00 GB Free RAM

    7.20 GB Used RAM (3.71 GB Cached)

    0 B Swap Used



    Diagnostics Information:

    Jan 30, 2016, 01:17:41 PM /Library/Logs/DiagnosticReports/Google Drive_2016-01-30-131741_[redacted].crash

    com.google.GoogleDrive - /Applications/Google Drive.app/Contents/MacOS/Google Drive

    Jan 30, 2016, 07:33:03 AM /Library/Logs/DiagnosticReports/Google Drive_2016-01-30-073303_[redacted].crash

    Jan 29, 2016, 05:38:21 PM /Library/Logs/DiagnosticReports/Google Drive_2016-01-29-173821_[redacted].crash

    Jan 29, 2016, 08:00:52 AM /Library/Logs/DiagnosticReports/Google Drive_2016-01-29-080052_[redacted].crash
     
  2. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #2
    Try this just as a test.... reboot and hold the shift key to boot safe mode. A safe mode boot bypasses all those launch and startup items you have listed there. Does it work okay in safe mode? It if does, that tells you one of those startup or launch items is causing the issue. I would start by removing Virtualbox. Looks like you have some Google drive crash logs there. That would be my nest suspect.

    But if safe mode does not fix it, it is not one of the launch or startup items, and the issues lies elsewhere.

    Can you think off anything you installed or changed lately that may have prompted this?

    Is the beachball just at login, or other times?
     
  3. shankara7 thread starter macrumors member

    Joined:
    Oct 18, 2011
    #3
    Thanks for the info, to be honest it's been going on for a while and well before virtualbox.
    Mostly notice it when signing in but it does happen sometimes when opening applications (not any specific ones) or even opening a folder. Thought with all that RAM I should have been good to go.
    I'll try the safe mode and see what happens...thanks again
     
  4. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #4
    Yeah... get back to me on safe mode, but what you are describing with that bolded part sounds like a dying drive. How do you have those two drives setup? Is it setup as a Fusion drive?
     
  5. rkaufmann87 macrumors 68000

    rkaufmann87

    Joined:
    Dec 17, 2009
    Location:
    Folsom, CA
    #5
    I see two problems, first is you have Avast antivirus installed. AV applications for OS X simply are not necessary and tend to create more problems than they solve. Locate the developers uninstall instructions and uninstall Avast. OS X does not need AV apps for many reasons, first there are no viruses for OS X and second OS X is extremely secure on it's own. If simply kept up-to-date your system should be fine. OS X also does not need any other third party "maintenance" utilities such as cleaning apps, memory clearing, etc...

    The other thing I noticed is the Virtual Box app, if you no longer have a need for running Windows, then I would recommend uninstalling VB.

    After you have removed both apps, re-run an EtreCheck report and look for any evidence of either app. If you see evidence then assume it is still installed. After both are totally gone, reboot your computer in Safe Mode and then reboot normally and test.

    Good luck.
     
  6. shankara7 thread starter macrumors member

    Joined:
    Oct 18, 2011
    #6
    I don't have fusion drive setup, I only have pictures & videos on HD and everything else is on my SSD, I know all that space on HD is going to waste but I still have lots of room on SSD.
    Tried safe mode last night but what I've noticed is I'm getting the spinning wheel more when first logging in, if I've already logged in then log out and log back in in a short time frame it seems to be ok. I'll try safe mode on first attemp and see if I have the same issue.
    I did have avast installed about a year ago, but I deleted it straight after. Thought I deleted it correctly, found that plist file and deleted it last night.
     
  7. rkaufmann87 macrumors 68000

    rkaufmann87

    Joined:
    Dec 17, 2009
    Location:
    Folsom, CA
    #7
    One thing to check is System Preferences - Startup Disk and ensure the startup disk is highlighted. Once highlighted restart the computer.

    Another thought is you may have a peripheral problem. You can reset the SMC and PRAM while all peripherals are disconnected. Then test for the issue you having (spinning beach ball) and see if the issue goes away. If it does then it's a matter of trial and error to determine which peripheral is the problem.

    Another easy test is to create new user account (call it TEST ACCOUNT) and log into it and see if the problem persists. If it goes away in the TEST ACCOUNT then you know it's an issue with your normal user account and not a system wide issue. Then you can focus on the normal account until you find the problem which is likely some app you may have installed. You can run Activity Monitor and when the beach balling occurs you can check to see what is running and taking up the system resources causing the beach ball.
     
  8. shankara7 thread starter macrumors member

    Joined:
    Oct 18, 2011
    #8
    Thanks for the info. Really appreciate it.
     
  9. shankara7 thread starter macrumors member

    Joined:
    Oct 18, 2011
    #9
    Looks like with trying a couple of suggested combination "Startup Disk and ensure the startup disk is highlighted. Once highlighted restart the computer" & removing the Avast plist file in launch agents folder did the trick. I still have virtualbox installed, I did also delete Google Drive. Thanks rkaufmann87 & Weaselboy
     
  10. rkaufmann87 macrumors 68000

    rkaufmann87

    Joined:
    Dec 17, 2009
    Location:
    Folsom, CA
    #10
    Your welcome.
     

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