eWallet not opening

Discussion in 'OS X Mavericks (10.9)' started by Big Stevie, Oct 27, 2013.

  1. Big Stevie macrumors 6502a

    Big Stevie

    Joined:
    Jun 20, 2012
    Location:
    UK
    #1
    Anyone else experiencing this? eWallat refuses to open, after entering password it just crashes.
     
  2. tholzing macrumors newbie

    Joined:
    Oct 28, 2013
    Location:
    Austria
    #2
    Solution .... (hopefully)

    Had the same problem.
    After having a chat with the support of EWallet (really fast nice guys) the provided the following solution:

    Be sure to Completely close eWallet on the Mac. Once eWallet is completely closed, open Finder, then use the Go menu and select "Go to folder..." and type in this path (including the ~ (tilde) character):

    ~/Library/Containers/com.iliumsoft.eWallet.mac/Data/Library/Preferences/

    and click "go". Your Finder will open to the Preferences folder. Inside this Preferences folder, locate the file called:

    com.iliumsoft.eWallet.mac.plist

    Then please delete the "com.iliumsoft.eWallet.mac.plist" file from your preferences folder.

    Start EWallet - it should work

    Cheers

    Thomas

    :):)
     
  3. IliumSoftware macrumors newbie

    Joined:
    Oct 28, 2013
    #3
    eWallet and Mavericks

    Yes, this is a temporary workaround while we investigate.

    While this "solution" will work for many users, for some it may not work, or may only resolve the problem temporary. We are trying to get to the root of the issue, so we have been collecting crash reports, and having users test various scenarios to give us more information.

    If you are having a problem, and this is not working for you, please do contact us! Although we don't actually use chat, you can reach us here:

    https://www.iliumsoft.com/support/contactus/

    Thanks!

    The Support Team @ Ilium Software
     
  4. ZBoater macrumors G3

    ZBoater

    Joined:
    Jul 2, 2007
    Location:
    Sunny Florida
    #4
    Not that it helps you any, but mine worked fine.
     
  5. Big Stevie thread starter macrumors 6502a

    Big Stevie

    Joined:
    Jun 20, 2012
    Location:
    UK
    #5
    Thanks for the replies, nice to see Illumsoftware are on the ball:)

    Ive tried the method above and its now working, it did crash again on the first attempt, but all seems ok now. Fortunately I also have the app on my iPhone so I could still access my details.

    Many thanks everyone.
     
  6. floridabrits macrumors newbie

    Joined:
    May 5, 2011
    #6
    Thanks!

    Thanks! works for me...

    I've always found Iliumsoft support to be amazingly responsive... hence having their product for so many years.

    Thanks for this guys. Hope we get a permanent fix soon...

    Cheers! :)
     
  7. pamstolen macrumors newbie

    Joined:
    Oct 29, 2013
    #7
    ewallet problem

    I had the same problem and the workaround worked for me. Thanks.
     
  8. IliumSoftware macrumors newbie

    Joined:
    Oct 28, 2013
    #8
    Waiting for update to post

    Great news! We sent an update with the fix for this issue up to Apple mid-day Tuesday. We are just waiting for them to review it.

    Even if you are no longer having a problem, we recommend you install the Mac eWallet update, when it comes out.

    The Support Team @ Ilium Software

    https://www.iliumsoft.com/support/contactus/
     
  9. IliumSoftware macrumors newbie

    Joined:
    Oct 28, 2013
    #9
    Updated version of eWallet for Mac now available

    As I'm sure many of you have noticed, the eWallet update for Mavericks users is available through the Mac App Store.

    We are hearing that sometimes just updating eWallet does not resolve the problem. You can find complete instructions here:

    http://www.iliumsoft.com/support/article/AA-01962


    - The Support Team at Ilium Software
    --------------------
    http://www.iliumsoft.com/contactus
    ---------------------
    web: http://www.iliumsoft.com
    help: http://www.iliumsoft.com/support
     
  10. IliumSoftware macrumors newbie

    Joined:
    Oct 28, 2013
    #10
    Instructions like the ones in this thread are great while they work, but can quickly become obsolete. Please contact our Support if you are having trouble using eWallet!

    You can reach us here: https://www.iliumsoft.com/support/contactus/

    **While you fill out the information in the form, we suggest relevant articles in our knowledgebase for you so you can have an instant answer, if one is available.**

    Thank you!

    - The Support Team at Ilium Software
    --------------------
    http://www.iliumsoft.com/contactus
    ---------------------
    web: http://www.iliumsoft.com
    help: http://www.iliumsoft.com/support
     
  11. Big Stevie thread starter macrumors 6502a

    Big Stevie

    Joined:
    Jun 20, 2012
    Location:
    UK
    #11
    eWallet is working great thanks. I love this app:)
     

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