Other Ex-girlfriend Stole Icloud Passcode

Discussion in 'iPhone' started by Throwaway2018, Dec 11, 2018.

  1. Throwaway2018, Dec 11, 2018
    Last edited: Dec 11, 2018

    Throwaway2018 macrumors newbie

    Dec 11, 2018
    Hi, I recently separated from ex-girlfriend; we shared a couple of Apple devices, one of which was an IPad. Recently we got into a terrible fight and I decided to leave. Unfortunately, I left one of the devices at the place we shared. She also knew my Apple id and password so after I moved out she managed to change my password. I still have access to my email which is tied to my Apple id and have access to my IPhone (which is also tied to the same Apple id).

    I have tried the typical password recovery steps: Apple sends you a pin to your 'primary' device. Unfortunately, it seems that Apple keeps sending it to the IPad that my ex still has access to. That leaves the 'long' recovery process which they send a pin to my IPhone after 24 hours. But my ex tries to sabotage this process by cancelling password recovery using her IPad or by simply logging in the icloud account (which cancels the whole account recovery process)

    I'm a loss of what to do, I have tons of irreplaceable family photos and information stored on my Icloud that I cannot even access anymore. I tried calling Apple support but they brush me off and tell me to 'file a police support'.

    If anyone has any ideas of what I can do, I would greatly appreciate it!
  2. JullsJTRIRE macrumors member


    Nov 26, 2018
    I`m in Washington DC
    Try to reason your girlfriend, maybe you can return to her for sometime until you recover your devices and make sure she can't lay her hands on them anymore
    Maybe cynical but you have to be harsh sometimes
  3. Totally macrumors 6502a


    Feb 22, 2012
    West Coast = Best Coast
    Well this is a new sob story I haven't seen here before from a brand new account. Call me crazy, but I am going to go out on a limb and suggest that instead of playing this game, you go to your local apple store or police station and turn the phone in. Because the phone's rightful owner is probably looking for it. And you have it. Whether you found it, or stole it, who knows. But I bet you didn't pay for the device you are trying to get access to, albeit with a new twist on the sob story about irreplaceable family pictures. If they were really that important, you should have backed them up. Let me guess that wasn't an option.
  4. Throwaway2018 thread starter macrumors newbie

    Dec 11, 2018
    Hi Tot
    Hi Totally,

    Everything is backed up on Icloud. I have access to my iphone which is tied to my account as well as access to my email and credit card. I follow ALL the steps to recover the password, but unfortunately the process is extremely long winded -- it takes 24 hours (even with CC verification, email verification and phone # verification). In the midst of this 24 hour window, all she has to do is sign into the account and it will terminate the whole process.
  5. acorntoy macrumors 65816

    May 25, 2010
    With an account called “throwaway2018” ;)

    OP: Your screwed. Literally. Your not gonna be able to change it. If this is actually happening, report the device as stolen, direct the proper people to where and who you think the stole the device and password, and that’s quite literally all you can do.

    If she stole the device from you, report it as stolen.
  6. Throwaway2018 thread starter macrumors newbie

    Dec 11, 2018

    I am more concerned about securing my icloud account that the device itself. She can view all my keychain passcodes etc
  7. acorntoy macrumors 65816

    May 25, 2010
    Then go report it. Stealing the device is a physical crime she will get in actual trouble for, I’m sure while that’s being sorted you can figure out the password. Stop messing around and get it sorted.
  8. BugeyeSTI macrumors 68030


    Aug 19, 2017
    No one can help. Contact the police or go get your property back. If Apple can't resolve the problem no one else can.
  9. Throwaway2018 thread starter macrumors newbie

    Dec 11, 2018
    Sorry I meant to say, that I do not care for the IPad itself. I care more so for my icloud account. The police refuses to help with dealing with a stolen icloud account since it is an 'Apple problem' and not a criminal one.
  10. acorntoy macrumors 65816

    May 25, 2010
    They honestly think we’re better than the US government at this because it’s a Mac site? :D
  11. Relentless Power, Dec 12, 2018
    Last edited: Dec 12, 2018

    Relentless Power macrumors Penryn

    Relentless Power

    Jul 12, 2016
    And the Police are completely correct. Stolen property is criminal in nature, a stolen iCloud account is not a police matter, which is between you, Apple and your significant other.
  12. SnyG macrumors regular


    Nov 6, 2017
    Liverpool, UK
  13. noobinator macrumors 603


    Jun 19, 2009
    Pasadena, CA
    You are screwed three ways from Sunday. Hope you learned a valuable lesson about sharing accounts and passwords etc...
  14. JBGoode macrumors 6502


    Jun 16, 2018
    She has your iPad (according to you) so the police should help you retrieve that. Once you retrieve the iPad you can continue the process of changing passwords without her interference so why aren't you doing this?

    Do you see why your story is being questioned?
  15. Knowlege Bomb macrumors 603

    Knowlege Bomb

    Feb 14, 2008
    Madison, WI
    Tell her to stop logging into the iPad for a day. Seems like a reasonable request. Or ask her if you can borrow it for a day so you can retrieve your irreplaceable family photos then she's welcome to keep it.
  16. timeconsumer macrumors 68000


    Aug 1, 2008
    Since your Apple ID is tied to the iPad for two-factor authentication, I’m not sure you can do much without having access to the iPad. This is working as intended and how you configured it.

    If you do get it back I’d recommend the following:

    Never share accounts. If you want to share purchases, setup Family Share so you both maintain separate iCloud accounts. Here’s how you can set it up: https://support.apple.com/en-us/HT201088

    Store backups on multiple places. Local device, iCloud, Dropbox, Google Drive.

    Configure your AppleID to allow SMS in the event you don’t have access to your main device.
  17. BasicGreatGuy, Dec 12, 2018
    Last edited: Dec 12, 2018

    BasicGreatGuy Contributor


    Sep 21, 2012
    In the middle of several books.
    OP, do not file a police report for stolen property, as that would not be accurate. And filing false charges is a crime in and of itself. What you described is a civil matter. You can ask the police to meet you at your previous residence to retrieve your personal belongings.

    In the future, do not ever reveal personal information (account information etc.) to a girlfriend. And most of all, do not share bank accounts or split the cost of electronics (so you can "share").

    If you wish to go to civil court, make sure you have a excellent paper trail that clearly documents ownership or how much you paid for certain items etc.

    Unless your ex-girlfriend relents and allow you access, you are out of luck.
  18. adrianlondon macrumors 65816


    Nov 28, 2013
    Not literally. They've split up.
  19. Applefan4 macrumors 6502

    May 6, 2013
    Moral of the story: do not share critical passwords with girlfriend. I certainly do not with mine. Nor is she allowed to touch my phone at all.
  20. rafark macrumors 6502a


    Sep 1, 2017
    This is not a fact, it's your proofless assumption.
  21. Totally macrumors 6502a


    Feb 22, 2012
    West Coast = Best Coast
    If you believe OP, well then let me tell you about this future beach front property I would love to sell you. It sits right next to Yuma, AZ.
  22. JPack macrumors 601


    Mar 27, 2017
    You gave her your iPad.

    You gave her your iCloud password.

    I'm not surprised no one from Apple nor law enforcement is willing to help.

    Throw away your iCloud account and start a new one.

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21 December 11, 2018