Excel and Word Crashing

Discussion in 'Mac Basics and Help' started by erlohman, Nov 3, 2010.

  1. erlohman macrumors newbie

    Joined:
    Nov 3, 2010
    #1
    I opened Excel 2008 today and it "quit unexpectedly." Then Word did the same thing. Please help!

    This is the error message I received:


    Process: Word [513]
    Path: /Applications/Microsoft Office X/Microsoft Word
    Identifier: com.microsoft.Word
    Version: 10.1.1 (10.1.1)
    Code Type: PPC (Translated)
    Parent Process: launchd [79]

    Date/Time: 2010-11-03 21:25:10.755 -0400
    OS Version: Mac OS X 10.6.4 (10F569)
    Report Version: 6

    Interval Since Last Report: 2701 sec
    Crashes Since Last Report: 17
    Per-App Interval Since Last Report: 1338995 sec
    Per-App Crashes Since Last Report: 3
    Anonymous UUID: C1AF84C7-8C6A-4128-8AED-DC23A0B32FBF

    Exception Type: EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 LaunchCFMApp 0xb80c5d10 0xb8000000 + 810256
    1 LaunchCFMApp 0xb80c0037 0xb8000000 + 786487
    2 LaunchCFMApp 0xb80dd8e8 0xb8000000 + 907496
    3 LaunchCFMApp 0xb8145c1d spin_lock_wrapper + 3973
    4 LaunchCFMApp 0xb801ceb7 0xb8000000 + 118455

    Thread 1:
    0 libSystem.B.dylib 0x801400fa mach_msg_trap + 10
    1 libSystem.B.dylib 0x80140867 mach_msg + 68
    2 LaunchCFMApp 0xb819440f CallPPCFunctionAtAddressInt + 206231
    3 libSystem.B.dylib 0x8016d81d _pthread_start + 345
    4 libSystem.B.dylib 0x8016d6a2 thread_start + 34

    Thread 2:
    0 LaunchCFMApp 0xb815acc0 spin_lock_wrapper + 90152
    1 LaunchCFMApp 0xb8179c5b CallPPCFunctionAtAddressInt + 97763
    2 LaunchCFMApp 0xb80c6b13 0xb8000000 + 813843
    3 LaunchCFMApp 0xb80c0037 0xb8000000 + 786487
    4 LaunchCFMApp 0xb80dd8e8 0xb8000000 + 907496
    5 LaunchCFMApp 0xb8145397 spin_lock_wrapper + 1791
    6 LaunchCFMApp 0xb801ceb7 0xb8000000 + 118455

    Thread 3:
    0 LaunchCFMApp 0xb815a8ff spin_lock_wrapper + 89191
    1 LaunchCFMApp 0xb8176e5d CallPPCFunctionAtAddressInt + 85989
    2 LaunchCFMApp 0xb80c6b13 0xb8000000 + 813843
    3 LaunchCFMApp 0xb80c0037 0xb8000000 + 786487
    4 LaunchCFMApp 0xb80dd8e8 0xb8000000 + 907496
    5 LaunchCFMApp 0xb8145397 spin_lock_wrapper + 1791
    6 LaunchCFMApp 0xb801ceb7 0xb8000000 + 118455

    Thread 4:
    0 LaunchCFMApp 0xb815a8ff spin_lock_wrapper + 89191
    1 LaunchCFMApp 0xb8176e5d CallPPCFunctionAtAddressInt + 85989
    2 LaunchCFMApp 0xb80c6b13 0xb8000000 + 813843
    3 LaunchCFMApp 0xb80c0037 0xb8000000 + 786487
    4 LaunchCFMApp 0xb80dd8e8 0xb8000000 + 907496
    5 LaunchCFMApp 0xb8145397 spin_lock_wrapper + 1791
    6 LaunchCFMApp 0xb801ceb7 0xb8000000 + 118455

    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x00000000 ebx: 0xb80c5ce8 ecx: 0x00000000 edx: 0x0000001f
    edi: 0x00000000 esi: 0x80a05180 ebp: 0xb7fffa08 esp: 0xb7fff9d0
    ss: 0x0000001f efl: 0x00010202 eip: 0xb80c5d10 cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0x00000000

    Binary Images:
    0x80000000 - 0x8005bff7 com.apple.framework.IOKit 2.0 (???) <A013B850-6ECB-594A-CBD6-DB156B11871B> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    0x8007a000 - 0x800e4fe7 libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib
    0x8013f000 - 0x802e5feb libSystem.B.dylib 125.2.0 (compatibility 1.0.0) <3441F338-2218-6D36-3F95-3A16FBF6713D> /usr/lib/libSystem.B.dylib
    0x80366000 - 0x804e0fe3 com.apple.CoreFoundation 6.6.3 (550.29) <00373783-3744-F47D-2191-BEEA658F0C3D> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x805d8000 - 0x805e6fe7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <3CE8AA79-F077-F1B0-A039-9103A4A02E92> /usr/lib/libz.1.dylib
    0x805eb000 - 0x805f7ff7 libkxld.dylib ??? (???) <322A4B52-8305-3081-6B74-813C3A87A56D> /usr/lib/system/libkxld.dylib
    0x805fb000 - 0x80641ff7 libauto.dylib ??? (???) <85670A64-3B67-8162-D441-D8E0BE15CA94> /usr/lib/libauto.dylib
    0x8064e000 - 0x807d0fe7 libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <2314BD12-0821-75BB-F3BC-98D324CFD30A> /usr/lib/libicucore.A.dylib
    0x80832000 - 0x808dffe7 libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <DF8E4CFA-3719-3415-0BF1-E8C5E561C3B1> /usr/lib/libobjc.A.dylib
    0x808f3000 - 0x808f6fe7 libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib
    0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld
    0xb8000000 - 0xb81defff LaunchCFMApp ??? (???) <6437A74D-607F-7339-5F7E-F6B0EF81C25D> /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
    0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <3441F338-2218-6D36-3F95-3A16FBF6713D> /usr/lib/libSystem.B.dylib

    Translated Code Information:
    objc[513]: garbage collection is ON
    Rosetta Version: 22.27
    Args: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp /Applications/Microsoft Office X/Microsoft Word
    Exception: EXC_BAD_ACCESS (0x0001)

    Thread 0: (0xb011cd74, 0xb815a8ff)
    0x92fd7f28: /usr/lib/libSystem.B.dylib : __dispatch_semaphore_wait_slow + 248
    0x92fd6614: /usr/lib/libSystem.B.dylib : __dispatch_worker_thread + 116
    0x92ef5328: /usr/lib/libSystem.B.dylib : __pthread_body + 40
    0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0

    PPC Thread State
    srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
    cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x92fd7f40 ctr: 0x92e54ba0
    r00: 0xffffffda r01: 0xf0101dc0 r02: 0x00000000 r03: 0x00002703
    r04: 0x00000040 r05: 0x3b9ab075 r06: 0x00000020 r07: 0x00000000
    r08: 0x3b9ab075 r09: 0x00000000 r10: 0x3b9ab075 r11: 0xa044c690
    r12: 0x92e54ba0 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
    r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
    r20: 0x00000000 r21: 0xa04527cc r22: 0xa04527c0 r23: 0xa04527c8
    r24: 0x00000256 r25: 0x380d2cf1 r26: 0xa045250c r27: 0x00000040
    r28: 0x0000000f r29: 0x224d3075 r30: 0xa04527a0 r31: 0x92fd7e38

    Thread 1: Crashed (0xb7fff9d0, 0xb80c5d10)
    0x7eae07d0: No symbol
    0x7eadc130: No symbol
    0x7eada84c: No symbol
    0x7e2fc7d4: No symbol
    0x7edca57c: No symbol
    0x7ec52a10: No symbol
    0x7ec527fc: No symbol
    0x7ecd672c: No symbol
    0x7ecd63f8: No symbol
    0x7ec19cd4: No symbol
    0x7ebfee84: No symbol
    0x7ebfd040: No symbol
    0x7e25addc: No symbol
    0x7ebfcd88: No symbol
    0x7f499644: No symbol

    PPC Thread State
    srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
    cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x7eae07d0 ctr: 0x92f3dbe0
    r00: 0x7eae07d0 r01: 0xbfffcc10 r02: 0x00869200 r03: 0x0018ef10
    r04: 0x00000048 r05: 0x6c730000 r06: 0x00000000 r07: 0x0017889c
    r08: 0x00178880 r09: 0xa079ef48 r10: 0x951367a8 r11: 0xa07a10f4
    r12: 0x92f3dbe0 r13: 0x00000000 r14: 0x00000000 r15: 0x00000003
    r16: 0xbfffea80 r17: 0x00000058 r18: 0x00000001 r19: 0x00000000
    r20: 0x00000004 r21: 0x00000000 r22: 0x00000000 r23: 0x0000004f
    r24: 0x00000001 r25: 0x007a7b90 r26: 0x007e02d0 r27: 0x7f4ad528
    r28: 0x008b5744 r29: 0x008653f4 r30: 0x0086540c r31: 0x00000000

    Thread 2: (0xb009ad38, 0xb815acc0)
    0x92fd693c: /usr/lib/libSystem.B.dylib : __dispatch_mgr_invoke + 228
    0x92fd6320: /usr/lib/libSystem.B.dylib : __dispatch_queue_invoke + 308
    0x92fd64b0: /usr/lib/libSystem.B.dylib : __dispatch_worker_thread2 + 372
    0x92fd65ec: /usr/lib/libSystem.B.dylib : __dispatch_worker_thread + 76
    0x92ef5328: /usr/lib/libSystem.B.dylib : __pthread_body + 40
    0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0

    PPC Thread State
    srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
    cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x92fd6904 ctr: 0x92e987c4
    r00: 0x0000016b r01: 0xf0080bb0 r02: 0x00000000 r03: 0x00000004
    r04: 0x00000000 r05: 0x00000000 r06: 0xf0080d0c r07: 0x00000001
    r08: 0xf0080d28 r09: 0x00000000 r10: 0x0000003d r11: 0xa044b52c
    r12: 0x92e987c4 r13: 0x10624dd3 r14: 0x93025b34 r15: 0xf0080c0c
    r16: 0xf0080c8c r17: 0xa0466860 r18: 0xf0080d28 r19: 0xa0460520
    r20: 0xa0461520 r21: 0xf0080d0c r22: 0xa04604a0 r23: 0xa0460420
    r24: 0xa0466860 r25: 0x00000000 r26: 0xa045262c r27: 0x00000000
    r28: 0xa0452604 r29: 0xa045233c r30: 0xf0080d28 r31: 0x92fd6860

    Thread 3: (0xb019ed74, 0xb815a8ff)
    0x92fd7f28: /usr/lib/libSystem.B.dylib : __dispatch_semaphore_wait_slow + 248
    0x92fd6614: /usr/lib/libSystem.B.dylib : __dispatch_worker_thread + 116
    0x92ef5328: /usr/lib/libSystem.B.dylib : __pthread_body + 40
    0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0

    PPC Thread State
    srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
    cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x92fd7f40 ctr: 0x92e54ba0
    r00: 0xffffffda r01: 0xf0182dc0 r02: 0x00000000 r03: 0x00002703
    r04: 0x00000040 r05: 0x3b9aae31 r06: 0x00000020 r07: 0x00000000
    r08: 0x3b9aae31 r09: 0x00000000 r10: 0x3b9aae31 r11: 0xa044c690
    r12: 0x92e54ba0 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
    r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
    r20: 0x00000000 r21: 0xa04527cc r22: 0xa04527c0 r23: 0xa04527c8
    r24: 0x00000256 r25: 0x1d78c50f r26: 0xa045250c r27: 0x00000040
    r28: 0x0000000f r29: 0x224d2e31 r30: 0xa04527a0 r31: 0x92fd7e38


    Model: MacBookPro5,4, BootROM MBP53.00AC.B03, 2 processors, Intel Core 2 Duo, 2.53 GHz, 4 GB, SMC 1.49f2
    Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
    Memory Module: global_name
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.91.27)
    Bluetooth: Version 2.3.7f1, 2 service, 19 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: FUJITSU MJA2250BH FFS G1, 232.89 GB
    Serial ATA Device: HL-DT-ST DVDRW GS23N
    USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000
    USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26500000
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x04600000
    USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000
    USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000
    USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06110000
     
  2. Pine Pienaar, Nov 4, 2010
    Last edited: Nov 4, 2010

    Pine Pienaar macrumors newbie

    Joined:
    Oct 19, 2010
    #2
    Geez that looks real bad!
    If it persists I would re-install the software.

    However suggest you upgrade to Office 11 as Excel is much quicker anyway:cool:
    Regards
     
  3. erlohman thread starter macrumors newbie

    Joined:
    Nov 3, 2010
    #3
    Oddly, if I open an actual Excel or Word document, I have no problem. It's just when I try to open Excel or Word from the dock or applications folder that it crashes. I will try to upgrade and see if that helps, unless this new bit of info helps shed light on my problem. Thanks for any input!
     

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