Hey guys, long time no post but thought I'd share my experience at the store in Solihull, UK. Will try to keep it brief 
.
Yesterday I bought an iPad Air (Silver, 64, 4G), and waited until I got home to unbox it (a poor decision in hindsight!). At first all looked great - amazed at the weight, design etc. etc.
But then I noticed small scuffs on the SIM tray area, the headphone jack and speaker grill. Small scuffs, and pretty insignificant, but annoying nonetheless. Then I booted up the iPad, only to be greeted by a nice grey band along the left edge of the screen. I'm not normally fussy about this - I've had plenty of iThings over the years and never complained. But this was a tad too far, and unlike previous iPads.
On Saturday I went back to the store hoping they would replace the iPad but prepared to be told it was normal. I was delighted to find, however, that the employee was totally in agreement with me and sent off for a replacement right away, by refunding to a gift card and effectively purchasing another.
It arrived. I open it, give it a quick look over... One small mark but not major. Employee asks to have a look - and he finds two more marks I didn't spot! Without me even asking, he boxes it up and sends for another.
You can see where this is going...
The next was even worse. Clear marks on the back. I laughed and essentially apologised for being such a perfectionist/picky bastard and the guy said we'll just keep going until it's perfect. "If mine had those marks I wouldn't be happy," he said. It took two more before I found a good one - and it is flawless. The manager apologised, and could only put it down to being a bad batch. To be honest, I was rather embarrassed at going through 5 iPads moaning about each one, but each had varying and obvious blemishes. I feel guilty now for wasting 5 iPads! Apparently they'll end up on the refurb store...
Overall I just can't believe how good Apple are about this. Yes, you pay a premium. No, they're not perfect. But I've yet to find a company who stands behind their products like Apple.
Anyway, thought it was worth sharing a positive story to rebalance the negativity on this forum.
Forgive me if this was poorly written... It's far too late haha
.Yesterday I bought an iPad Air (Silver, 64, 4G), and waited until I got home to unbox it (a poor decision in hindsight!). At first all looked great - amazed at the weight, design etc. etc.
But then I noticed small scuffs on the SIM tray area, the headphone jack and speaker grill. Small scuffs, and pretty insignificant, but annoying nonetheless. Then I booted up the iPad, only to be greeted by a nice grey band along the left edge of the screen. I'm not normally fussy about this - I've had plenty of iThings over the years and never complained. But this was a tad too far, and unlike previous iPads.
On Saturday I went back to the store hoping they would replace the iPad but prepared to be told it was normal. I was delighted to find, however, that the employee was totally in agreement with me and sent off for a replacement right away, by refunding to a gift card and effectively purchasing another.
It arrived. I open it, give it a quick look over... One small mark but not major. Employee asks to have a look - and he finds two more marks I didn't spot! Without me even asking, he boxes it up and sends for another.
You can see where this is going...
The next was even worse. Clear marks on the back. I laughed and essentially apologised for being such a perfectionist/picky bastard and the guy said we'll just keep going until it's perfect. "If mine had those marks I wouldn't be happy," he said. It took two more before I found a good one - and it is flawless. The manager apologised, and could only put it down to being a bad batch. To be honest, I was rather embarrassed at going through 5 iPads moaning about each one, but each had varying and obvious blemishes. I feel guilty now for wasting 5 iPads! Apparently they'll end up on the refurb store...
Overall I just can't believe how good Apple are about this. Yes, you pay a premium. No, they're not perfect. But I've yet to find a company who stands behind their products like Apple.
Anyway, thought it was worth sharing a positive story to rebalance the negativity on this forum.
Forgive me if this was poorly written... It's far too late haha
