My brother took his 2004 12" PowerBook to study at Oxford for a term. As soon as he got there, his display started blanking out on him (and during my testing and backup of his data, the hdd was stalling out after copying only a few files). Though the power adapter is able to handle UK power, I'm still placing the blame on the shoddy Brit power distribution system. Anyway, I took the PB to the Woodland Mall Apple Store in Grand Rapids, MI, and showed the genius the problems. The display kept going out and when we got the login screen to show up on an external monitor, we got a beachball when trying to login. The genius agreed that the logic board and hard drive would need to be replaced, and after looking it over, said that he felt it would be eligible for the $300 flat rate repair. I wasn't convinced, since it had a couple dents, missing keys from a previous diy repair, and a battery refurbished by a third party. I pointed this out, but said if he thought so, we'd go for it. Two days later, my brother has an almost brand new laptop for $322.60. They replaced: the hard drive and hard drive cable, logic board, display panel/assembly, battery, keyboard and top case (trackpad and palmrest). Other than the cd drive, and the inverter (and I'm not sure if that's not included in the display assembly), all components most likely to fail are brand new. When the genius told me they also reseated the Airport card, I said, "No, that has to be a mistake. I forgot to reinstall the Airport card when I was working on it." He said now that it was in there, he wasn't going to send it back. So, free airport card as well. Incredible service. Incredible deal. The repair is worth more than a new Mac laptop, which my brother couldn't really afford at this time. My brother's planning on writing a letter. I'm giving Apple a thumb's up here. Another customer service win.