I just figured I'd give this story, since it makes me happy to know. I started to have some issues with my Surface. There is a crack in the screen, the speakers started to crackle at times, and I was having weird WiFi issues. I chatted with Microsoft Support, and now I get to take it into. FedEx store tomorrow. They're paying for it to be shipped, and they'll ship a new one when they get it. No fuss, no problem, no trying to get out of it.