Excellent Microsoft support

Discussion in 'Alternatives to iOS and iOS Devices' started by Michael Goff, Mar 13, 2014.

  1. Michael Goff macrumors G5

    Michael Goff

    Jul 5, 2012
    I just figured I'd give this story, since it makes me happy to know. I started to have some issues with my Surface. There is a crack in the screen, the speakers started to crackle at times, and I was having weird WiFi issues.

    I chatted with Microsoft Support, and now I get to take it into. FedEx store tomorrow. They're paying for it to be shipped, and they'll ship a new one when they get it.

    No fuss, no problem, no trying to get out of it.
  2. Lloydbm41 macrumors 68040


    Oct 17, 2013
    Central California
    Microsoft has really stepped up their customer service in the last couple of years. The physical stores have pretty knowledgable workers as well, that don't harrass you like the ones at Best Buy. (At least the Microsoft stores near San Fran/San Jose anyway.)

    And when I have ordered stuff from Microsoft online before and they have run out of stock, they let me know via email and usually compensate me with a $10 credit to use on whatever I want. Pretty cool of them.
  3. mclld macrumors 68020

    Nov 6, 2012
    Their Xbox support was a complete disaster when I used it a couple months ago
  4. MRU Suspended


    Aug 23, 2005
    Yay told you :)

    Yep their Surface support is great. They always ring to keep me informed of what status is at too, they really are doing a good job for surface customers.
  5. Michael Goff thread starter macrumors G5

    Michael Goff

    Jul 5, 2012
    Yes you did. Definitely not getting a Windows tablet from anyone else in the future.
  6. SlCKB0Y macrumors 68040


    Feb 25, 2012
    Sydney, Australia
    My thoughts exactly!
  7. Michael Goff thread starter macrumors G5

    Michael Goff

    Jul 5, 2012
    I'd say you're clever, but I try to make it a habit of only telling believable lies.
  8. rhinosrcool macrumors 65816


    Sep 5, 2009
    Why so much support? In the past, this has not been their way.

    Is it because the Surfaces have so many problems or are they really supporting the tablet (not knocking-serious question)?
  9. thejadedmonkey macrumors 604


    May 28, 2005
    They're supporting their tablet. From what I've heard, their xbox support still sucks, but their surface and WP support is absolutely fantastic. It probably has something to do with the lower sales volume though.
  10. Michael Goff thread starter macrumors G5

    Michael Goff

    Jul 5, 2012
    I would think this is because they're trying to give a good impression. I'm still iffy, for example, on buying a Chromebook from Samsung. Why? Because when I called, they were doing their best to get out of helping me. The Surface is a product that couldn't live with such a reputation.

    Or maybe this is just a new Microsoft overall.

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