Excellent warranty experience at Apple Store...

Discussion in 'MacBook Pro' started by slick316, Mar 6, 2008.

  1. slick316 macrumors 6502

    Joined:
    Sep 28, 2005
    #1
    Made an appointment at the Apple Store yesterday for an issue I posted about a month ago. I had what looked like lint/dust BEHIND the screen on my MBP. It was all over, and looked horrible.
    My appointment was for noon, but I had to wait about 15 minutes to be called, no big deal at all, just browsed around in the mean time.
    My name was called and I showed them my laptop. The person looked at it, took it in the back, and came back out with in a minute. He told me that they are to take it in for repair. Had me sign a couple papers and told me that it should be done in 3-5 days.
    Today, at about 4:45pm, I get a call, its from the Apple Store!!! They already finished replacing the LCD!!! I couldn't believe how quick it was.
    I got there in about 30 minutes. They brought out my machine, it looked flawless (I heard some stories here that claimed there laptops were scratched, so I was happy to see mine wasn't). They had me verify that the machine was indeed fixed to my satisfaction, and it was. They handed me a receipt showing me the work that was done (because the LCD now has a 3 month warranty on it, since my warranty ends next month).
    I was amazed to also see how much the cost would have been if I didn't have warranty. The labor was listed at $85 and the part (SVC, DISPLAY CLAMSHELL, AG Part # 661-4238) was $703.13!!! Looks like I will be buying AppleCare!!

    Just thought I would share my experience, I am very happy with how I was treated and how quick my laptop was fixed!
     
  2. iEric macrumors 6502a

    Joined:
    Jun 26, 2003
    Location:
    Vancouver
    #2
    awesome!

    it's nice to hear good stories like these. often we read only the crappy experiences.
     
  3. markrivers macrumors 6502a

    markrivers

    Joined:
    Feb 9, 2008
    Location:
    Valencia, California
    #3
    another forum member with a good experience with apple care.
    way to go!
     

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