Exceptional Apple Service.

Discussion in 'MacBook Air' started by n1tut, Oct 20, 2011.

  1. n1tut macrumors regular

    Joined:
    Nov 20, 2010
    Location:
    Glen of Newmill, Keith, Scotland
    #1
    I accidentally closed the lid on my MBA with my earphones lying across the keyboard and cracked the screen. Took in to the genius Bar at my Aberdeen Apple shop, and the repair charge was £299.

    However the service engineer had a word with the Manager, and as a special one off, they replaced the screen free of charge.

    That is what I call Customer Service.

    tut
     
  2. Aboo macrumors 6502a

    Joined:
    Jul 7, 2008
    #2
    Nice! Glad Apple's customer service kicked in for you!
     
  3. Macman45 macrumors demi-god

    Macman45

    Joined:
    Jul 29, 2011
    Location:
    Somewhere Back In The Long Ago
    #3
    Second To None

    I have dealt with many companies over the years, but Apple is the best for CS I know. I have Applecare on all my stuff, but one device (an old iPod) is not included. I don't even use it anymore, my iPhone and iPad take care of the same functions.

    When I ordered my 4S, i was asked "Would you like a new iPod?" I said no, because I wouldn't use it...But as posted. The best customer service anywhere.
     
  4. bp1000 macrumors 65816

    Joined:
    Jul 7, 2011
    #4
    Awesome

    their policy is spot on and they are human, which in the customer service world is rare.

    But what is does is, it makes me go back and keep buying their products so the lifetime of the customer is actually very profitable for them.
     
  5. ZipZap macrumors 601

    Joined:
    Dec 14, 2007
    #5
    Great luck...but the truth is....

    That screen should not have cracked in the first place.
     
  6. Queen6 macrumors 603

    Queen6

    Joined:
    Dec 11, 2008
    Location:
    Enjoying Better Things
    #6
    Accidents happen... to everyone :rolleyes:
     
  7. TheRealDamager macrumors 65816

    Joined:
    Jan 5, 2011
    #7
    I'm very glad that the original poster was taken care of like this. People who aren't in the Apple ecosystem complain loudly about the "Apple tax", but the admittedly higher prices of Apple gear fund this kind of Customer care and having the luxury of popping into a local store for a repair.
     
  8. wrinkster22 macrumors 68030

    wrinkster22

    Joined:
    Jun 11, 2011
    Location:
    Toronto
  9. NutsNGum macrumors 68030

    NutsNGum

    Joined:
    Jul 30, 2010
    Location:
    Glasgow, Scotland
  10. Bob Coxner macrumors 6502a

    Joined:
    Mar 24, 2011
    #10
    What about those of us who don't have an Apple Store nearby? The closest one to me is about 100 miles. Are there similar stories of free repairs with items that have been mailed in?
     
  11. n1tut thread starter macrumors regular

    Joined:
    Nov 20, 2010
    Location:
    Glen of Newmill, Keith, Scotland
    #11
    I think the thing that did it for me Bob was the personal approach. It was a lovely young lassie that I saw, and I am a 70 year old disabled War Pensioner, so when she said it would cost £299, I turned on the charm and told her a couple of war stories of being blown up and shot down a few times, and that did the trick.

    tut
     
  12. Gregabyte macrumors newbie

    Joined:
    Aug 9, 2011
    #12
    I've had good experiences and bad...last one was bad - I got my battery replaced under warranty, then the battery crapped out again 8 months later and they refused to give me another one. I hardly had any cycles on it but they would not budge. Turned me off Apple products for a long time, but I'm back now :)

    Sent from my PC36100 using Tapatalk
     

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