Exchange 2007 / Add Account Issue

Discussion in 'iPhone Tips, Help and Troubleshooting' started by terrrrrible, Nov 10, 2008.

  1. terrrrrible macrumors regular

    Jun 17, 2007
    One of our clients is having an issue getting his Exchange account set up on his iPhone. At first he already had the account in the phone, but needed to re-input his password. It would say password incorrect, even after we reset his password. We validated he could log into webmail and the desktop Outlook client. I've told him to delete and re-add the account to his phone, and now when it goes to verify the certificate, he gets the pop-up that says "UNABLE TO VERIFY CERTIFICATE". I've tried adding the account to my phone and I get the same problem. Any idea what this could be?
  2. rioja macrumors regular

    May 19, 2008
    Not sure if this will help, but here are the instructions my Exchange hosting company gave me. I too got invalid certificate (addressed in step 7 below), but it worked anyway. You'll have to replace the URL's/settings with your own.

    1. From the device’s main screen, go to: Settings ->Mail, Contacts, Calendar ->Add Account -> Microsoft Exchange.

    2. Under account info, in the Email address box, enter your hosted Exchange email address.

    3. Leave the Domain field blank.

    4. In the Username box, type in your email address. This needs to be the main email address for your account (i.e. the one you are using when logging into Outlook Web Access).

    5. In the Password box, type in your account password.

    6. Tap on the Next button at the top of the screen.

    7. Your device may fail stating "Unable to Verify certificate." If this is the case, tap Accept.

    8. A box labelled Server will appear. Enter:

    9. Tap on the Next button at the top of the screen.

    10. The device will then verify the server saying "Account has been verified."

    11. A new screen will appear asking you to "Select info to synchronize using Exchange." It will display Mail, Contacts and Calendars. Turn the features ON if you desire to have them synchronized with your Exchange account. Once satisfied, select the Save button.

    12. You will then be taken back to the default Mail, Contacts and Calender screen. You can adjust the mail settings preferences here at your leisure.
  3. bassproguy07 macrumors 6502a


    Aug 13, 2008
    Katy, TX
    i have this same problem, my school told me to use server name but it doesnt work....i'll try what you just said
  4. bassproguy07 macrumors 6502a


    Aug 13, 2008
    Katy, TX
    still didnt work.....this is really ticking me off, I just got my campus email to work and now the only way I access email is through my iphone and now I cant even do that.
  5. Hedgehoger macrumors newbie

    Nov 8, 2008
    How did you put the cert on the iPhone? I used the iPhone Configuration Web Utility 1.0 for Windows to configure and put the cert on my iPhone.

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