Exchange @ Apple

TaporSnap

macrumors newbie
Original poster
Oct 1, 2012
23
1
South OC, CA
So it appears that there is 128g 6 Plus available at my local Apple Store. I bought an iPhone 6 at AT&T, can I exchange at Apple?

Sorry if this has already been asked.
 

BrettDS

macrumors 65816
Nov 14, 2012
1,089
224
Orlando
No. You can only return a phone to the Apple store if you bought it there. You would have to return the 6 to AT&T (and pay their restocking fee) then buy the 6 plus at Apple
 

Shadowbech

macrumors 603
Oct 18, 2011
5,335
1,447
Apple iPhone World
No, you have to return the phone where you got the phone. So in this case, it's AT&T, return the phone to AT&T, get eligibility back (if you used one) and go to the apple store and get the 6 Plus that you want. Also ask the AT&T rep to see how long it takes to get the eligibility back. I heard that in some cases it's instant to about 5 days out.
 

PTVMan

macrumors 6502a
Sep 20, 2012
915
371
Conversely, is it true that if I got my iPhone 6 at the Apple Store I can exchange it for an iPhone 6 Plus at the Apple Store?
 

Tsuchiya

macrumors 68020
Jun 7, 2008
2,310
370
Just figured it would be worth mentioning that technically it isn't an exchange unless the phones are of equal value (because then it could be done in a single transaction).

Otherwise the phone is returned to a gift card then that card is used to purchase the new phone.

If for example you wanted to return a 6 plus for a lower value 6 and wanted the difference back in your account then you can return to your credit card, just note then that the refund may not be instantaneous, and there may be a slight delay depending on your bank.

A lot of waffle that probably won't apply to you OP, but the last bit is important for those who don't have a big credit limit and want to purchase their replacement phone right away.
 

3pp

macrumors member
Sep 30, 2014
60
99
Just figured it would be worth mentioning that technically it isn't an exchange unless the phones are of equal value (because then it could be done in a single transaction).

Otherwise the phone is returned to a gift card then that card is used to purchase the new phone.

If for example you wanted to return a 6 plus for a lower value 6 and wanted the difference back in your account then you can return to your credit card, just note then that the refund may not be instantaneous, and there may be a slight delay depending on your bank.

A lot of waffle that probably won't apply to you OP, but the last bit is important for those who don't have a big credit limit and want to purchase their replacement phone right away.
When doing an exchange of an iPad or iPhone at the Apple Store, regardless of value, the refund is done onto a gift card (unless it's a swap for something of lower value in which case the difference is refunded and the rest is put onto a gift card). You cannot return and sell an iPhone/iPad in the same 'transaction', they have to be done separately for some reason - something to do with the IMEI/Activation server.
 

Brian Y

macrumors 68040
Oct 21, 2012
3,631
775
When doing an exchange of an iPad or iPhone at the Apple Store, regardless of value, the refund is done onto a gift card (unless it's a swap for something of lower value in which case the difference is refunded and the rest is put onto a gift card). You cannot return and sell an iPhone/iPad in the same 'transaction', they have to be done separately for some reason - something to do with the IMEI/Activation server.
Correct. It'll have to be refunded onto gift card/credit card, and "rebought".
 
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