Exchange @ Apple

Discussion in 'iPhone' started by TaporSnap, Oct 2, 2014.

  1. TaporSnap macrumors newbie

    TaporSnap

    Joined:
    Oct 1, 2012
    Location:
    South OC, CA
    #1
    So it appears that there is 128g 6 Plus available at my local Apple Store. I bought an iPhone 6 at AT&T, can I exchange at Apple?

    Sorry if this has already been asked.
     
  2. BrettDS macrumors 6502a

    Joined:
    Nov 14, 2012
    Location:
    Orlando
    #2
    No. You can only return a phone to the Apple store if you bought it there. You would have to return the 6 to AT&T (and pay their restocking fee) then buy the 6 plus at Apple
     
  3. Shadowbech macrumors 68040

    Joined:
    Oct 18, 2011
    #3
    No, you have to return the phone where you got the phone. So in this case, it's AT&T, return the phone to AT&T, get eligibility back (if you used one) and go to the apple store and get the 6 Plus that you want. Also ask the AT&T rep to see how long it takes to get the eligibility back. I heard that in some cases it's instant to about 5 days out.
     
  4. PTVMan macrumors 6502a

    Joined:
    Sep 20, 2012
    #4
    Conversely, is it true that if I got my iPhone 6 at the Apple Store I can exchange it for an iPhone 6 Plus at the Apple Store?
     
  5. Shadowbech macrumors 68040

    Joined:
    Oct 18, 2011
    #5
    In that case, yes you can. Apple to Apple you can exchange. AT&T/Verizon/T-Mobile/Sprint to Apple, Nope.
     
  6. PTVMan macrumors 6502a

    Joined:
    Sep 20, 2012
    #6
    Thanks! Now all I have to do is hope they get some Pluses in stock :)
     
  7. TaporSnap thread starter macrumors newbie

    TaporSnap

    Joined:
    Oct 1, 2012
    Location:
    South OC, CA
  8. Tsuchiya macrumors 68020

    Tsuchiya

    Joined:
    Jun 7, 2008
    #8
    Just figured it would be worth mentioning that technically it isn't an exchange unless the phones are of equal value (because then it could be done in a single transaction).

    Otherwise the phone is returned to a gift card then that card is used to purchase the new phone.

    If for example you wanted to return a 6 plus for a lower value 6 and wanted the difference back in your account then you can return to your credit card, just note then that the refund may not be instantaneous, and there may be a slight delay depending on your bank.

    A lot of waffle that probably won't apply to you OP, but the last bit is important for those who don't have a big credit limit and want to purchase their replacement phone right away.
     
  9. 3pp macrumors member

    Joined:
    Sep 30, 2014
    #9
    When doing an exchange of an iPad or iPhone at the Apple Store, regardless of value, the refund is done onto a gift card (unless it's a swap for something of lower value in which case the difference is refunded and the rest is put onto a gift card). You cannot return and sell an iPhone/iPad in the same 'transaction', they have to be done separately for some reason - something to do with the IMEI/Activation server.
     
  10. Brian Y macrumors 68040

    Joined:
    Oct 21, 2012
    #10
    Correct. It'll have to be refunded onto gift card/credit card, and "rebought".
     

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