Exchange - Deleting Messages?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by EdH, Jul 2, 2007.

  1. EdH macrumors newbie

    Jun 30, 2007
    I have the iPhone talking to Exchange 2003 via IMAP, seems ok. The
    only issue I have is if I delete an item from the iPhone, it still
    shows up in the inbox on desktop PCs (HTTP/RPC).

    If I look in the 'Deleted Items' folder (or any other I selected from
    the iPhone as my trash folder) on a desktop PC I do see the message
    there, but it is also STILL in the inbox - almost like it is copying
    instead of moving.

    I also tried this from a generic IMAP client (Thunderbird) and it
    seems to have the same behavior.

    Is anyone else seeing this behavior? Any suggestions?

  2. mjones macrumors newbie

    Jul 2, 2007

    Yes - I am having the exact issue. Amazingly enough a friend of mine is on the same shared exchange server and we have the same settings in our phone - and his deletes off the server - mine just marks messages as read on the mac when deleted on the iphone!
  3. EdH thread starter macrumors newbie

    Jun 30, 2007
    Wow that is unusual.

    Two theories I have - can you let me know if if this is the case for either you or your co-worker?

    1) Leaving Outlook running on 2 or more PCs all the time (Home and work)
    2) A LARGE number of folders under the main INBOX (I have several hundred)

  4. mjones macrumors newbie

    Jul 2, 2007

    Yes - multiple computer accessing the exchange server. But doing more tests - IF you run the Apple Mail app - it DOES show messages as deleted. if you run Entourage (or access from OWA ) it does not.

    And yes - lots of folders in root - but with the INBOX as the folder path prefix - it does not see them.
  5. EdH thread starter macrumors newbie

    Jun 30, 2007
    FWIW - I spent 8+ hours searching the web and tweaking iPhone and Exchange server settings trying to get this to work as well as my email did in ActiveSync did on my WinMobile phone. No Joy

    I wound up writing a service that manages my Exchange Inbox via IMAP. It clears out the deleted items, and does some other housekeeping(moving to correct folders, setting flags, etc..) that does not work well with iPhone/IMAP/Exchange combo. I basically have 100% of the mail functionality I had with Win Mobile and ActiveSync now.
  6. mjones macrumors newbie

    Jul 2, 2007

    thanks for the note - what did you write that service in?
  7. EdH thread starter macrumors newbie

    Jun 30, 2007
    It is a .Net C# windows service and uses the Rebex IMAP component to do the IMAP manipulation.
  8. jjuhnke macrumors newbie

    Jul 5, 2007
    For the Record

    I would like to go on record stating I too have this issue and have found that thunderbird shares it with the iPhone. OWC (simple) works on Mobile Safari, but I do hate deleting messages twice. :(

    Active Sync PLEASE?
  9. board2death macrumors newbie

    Nov 29, 2006
    same issue here
    driving me crazy as well
    Multiple machines also
    We have a bes server as well

  10. jjuhnke macrumors newbie

    Jul 5, 2007
    Here's what my support guys found

    The iPhone is only "marking items for deletion" and not actually deleting the messages. Outlook and OWA do not look at the IMAP "marked for deletion" flag on messages and that is why the still appear. Your iPhone and Thunderbird should have an option to purge delete messages.

    Check out the following blog for some information on how various IMAP mail clients implement deleting messages.,guid,e0618c84-76f3-4dcb-a304-aef89162e5ea.aspx

    Here's a quick list:
    Outlook Express and Windows Mail (vista) purges deleted items when you leave the folder.

    Thunderbird purges deleted items when you right-click a folder and 'compact.'
    (deleting a message executes a copy to trash command and then marks the original item for deletion)

    Outlook purges deleted items when you click edit > purge deleted messages.

    iPhone purges deleted items.... unknown -- If it doesn't, that is a design limitation of the client, not an issue with exchange.

    Hope that helps someone. Sounds like Apple's got a "feature" to resolve.
  11. ahwman macrumors member

    Jul 11, 2007
    Would you make this service available to us?

    Ed, I am interested in utilizing the service you wrote for Exchange Server. Would you be willing to make it available?

  12. walker4bc macrumors newbie

    Jul 17, 2007
    I have the same problem

    I have the same problem as well. For the record, I have an extremely large OST file with many (hundreds) of sub-folders and many layers/levels. I also tend to run multiple copies of Outlook on different machines, but not all the time. Do you have reason to believe it could be the depth or number of sub-folders?
  13. AlphonseElric macrumors newbie

    Oct 29, 2007

    i realize i am a bit late to the party, but i would also be interested in your service. i have tried all of the fixes i could find on the google and nothing works. i have iPhone 1.1.1 running against exchange 2007 with all patches up to date.

  14. chameleon macrumors regular


    Mar 4, 2006
    Albany, NY
    Same problem here, and it's damned annoying.

    I have a Gmail setup using IMAP, and it deletes email properly. My Exchange configuration does not.

    The question is, who's at fault here? The iPhone or Exchange? Who needs to update their software to make this work properly?

    In other words, who do we bug?

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