Exchange Display Name Problem

Discussion in 'iPhone Tips, Help and Troubleshooting' started by alfista, Jul 1, 2009.

  1. alfista macrumors member

    Joined:
    Jun 6, 2007
    #1
    Hi All,

    I had a 3G for a couple weeks, now a 3GS. I have the enterprise data plan.

    In the mail application the 'FROM' field shows as:

    SMITHJ (AD Username) or john.smith@externalcustomer.com (email addy)

    instead of:

    Smith, John (Display Name)

    I appear to have the same settings as several of my colleagues who are not experiencing this frustrating problem.

    Any thoughts?
     
  2. PoitNarf macrumors 65816

    PoitNarf

    Joined:
    May 28, 2007
    Location:
    Northern NJ
    #2
    On my iPhone, the inbox for the Exchange account on there shows the Display Name on the inbox listing. As soon as I open an individual email, the From field will show "Firstname Lastname" instead of "Lastname, Firstname". This is the case for internal emails. Any external emails received on my Exchange account show up with the full email address in the From field.

    Is this happening to you for both internally and externally received email, or just externally?
     
  3. Eric-PTEK macrumors 6502

    Joined:
    Mar 3, 2009
    #3
    Your Exchange FROM: field is actually set on the Exchange server.

    Is Apple reading a different field? Or reading from the contacts list?
     
  4. alfista thread starter macrumors member

    Joined:
    Jun 6, 2007
    #4
    For me, my exchange inbox shows a list of email that looks like this:

    ORTIZD
    LOWELLM
    manny.ramirez@ladodgers.com
    PAPELBONJ

    while my coworkers look like

    Ortiz, David
    Lowell, Mike
    Manny Ramirez
    Papelbon, Jon

    If I drill into the message it displays "Jonathan Papelbon" for the CC'd users, but not for the sender, which shows ORTIZJ.
     
  5. diamond.g macrumors 603

    diamond.g

    Joined:
    Mar 20, 2007
    Location:
    Virginia
    #5
    Hmm, your co-worker uses an iPhone as well? Do you sync your contacts with Exchange as well?
     
  6. alfista thread starter macrumors member

    Joined:
    Jun 6, 2007
    #6
    Yes, I have several co-workers with iphones who sync calendar, contacts and mail and do not have this problem. Our settings are the same for mail.
     
  7. diamond.g macrumors 603

    diamond.g

    Joined:
    Mar 20, 2007
    Location:
    Virginia
    #7
    I guess try a restore? There shouldn't be any difference if the settings are all the same.
     
  8. alfista thread starter macrumors member

    Joined:
    Jun 6, 2007
    #8
    I have had this problem on both phones I've had. It must be an account thing.

    Its frustrating.

    I also have DocsToGo with exchange support which has the same problem.
     
  9. manoju macrumors newbie

    Joined:
    Jan 3, 2011
    #9
    Exchange display name problem

    Facing simmilar problems have you guys got any solution the display name problems on Iphone?
     

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