Exchange of MBA at Apple Store.

Discussion in 'MacBook Air' started by joegomolski, Mar 10, 2008.

  1. joegomolski macrumors 6502

    joegomolski

    Joined:
    Apr 28, 2006
    Location:
    So CA
    #1
    The trackpad click bar of the MBA came loose. This resulted in a loud clack when it was clicked. The Battery wasn't charging properly, in my opinion, and the heat generated was more than I liked to feel.

    First I called AppleCare tech support. Talked to a technician, and he said those problems do not warrant an exchange. Demanded to talk to a product specialist. After some time spent in discussing, he was adamant that the above issues do not warrant a repair or replacement. He suggested I go to a authorized Apple repair shop.

    My experience with a licensed Apple repair shop was been bad. The dual processor in my G5 was replaced, and the fans were not reinstalled.

    So I went to my local Apple Store and an hour later walked out with a new MBA.

    The Apple Store tech supervisor said the loose track click bar was known to occur. Then he told me the first batch of MBAs were built with a heat problem. So on 2 issues they able to justify an exchange. By the way I have a ProCare membership, $99/year. A great way to get priority attention.

    He also said that he believes there will be a software update for the battery issue.

    The difference between Apple tech support, and an actual Apple Store, is amazing. A word to the wise.

    I am definitely a happy camper. Apple comes through, again, you just need to talk to the right person, ie in person.
     
  2. Tom J macrumors regular

    Joined:
    Sep 15, 2006
    Location:
    Midwest
    #2
    Was the first Air purchased in an Apple store or online?
     
  3. joegomolski thread starter macrumors 6502

    joegomolski

    Joined:
    Apr 28, 2006
    Location:
    So CA
    #3
    The 1st one online.

    If the first one had been a CTO the store would not have been able to make the exchange.
     
  4. Tom J macrumors regular

    Joined:
    Sep 15, 2006
    Location:
    Midwest
    #4
    Wow. I didn't realize you could buy a "stock" Mac online and return it in an Apple store. Good to know.
     

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