Update: I exchanged the phone today for a brand new one. The reason was for the rattling power button. I did not mention the dent.
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I purchased a brand new iPhone 5s space gray at my local Apple Store on November 26.
When I got the phone, I noticed this dent in the bezel. I opened the phone at my house.
My apple store is pretty far away and I've been debating whether I should just live with it or not.
this issue has really been bothering me, knowing it's there.
I'm within the 30 day return policy.
Best possible scenario, I want my phone replaced.
I have a few questions about this situation.
1. Is this something worth exchanging the phone to get a new one? (Will Apple even let me do this?)
2. If I should go get a new one, do I make a genius bar appointment? Will I be getting a refurbished iPhone or a brand new one since I'm under the 30 day return policy? I'm a bit confused as to how this would work.
Here is a picture of the issue. (Sorry for quality, only camera I could find)
The picture makes it look worse than it actually is.
Thanks for the help.
I also forgot to mention that the power button is a little loose and rattles. This is effecting audio in the videos I record.
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I purchased a brand new iPhone 5s space gray at my local Apple Store on November 26.
When I got the phone, I noticed this dent in the bezel. I opened the phone at my house.
My apple store is pretty far away and I've been debating whether I should just live with it or not.
this issue has really been bothering me, knowing it's there.
I'm within the 30 day return policy.
Best possible scenario, I want my phone replaced.
I have a few questions about this situation.
1. Is this something worth exchanging the phone to get a new one? (Will Apple even let me do this?)
2. If I should go get a new one, do I make a genius bar appointment? Will I be getting a refurbished iPhone or a brand new one since I'm under the 30 day return policy? I'm a bit confused as to how this would work.
Here is a picture of the issue. (Sorry for quality, only camera I could find)
The picture makes it look worse than it actually is.
![a10064267c6fd8e0b54c5f38bf333432.png](/proxy.php?image=http%3A%2F%2Fgyazo.com%2Fa10064267c6fd8e0b54c5f38bf333432.png&hash=3b3a842bf92a461255ba23eb37f26045)
Thanks for the help.
I also forgot to mention that the power button is a little loose and rattles. This is effecting audio in the videos I record.
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