Exchanging a broken phone

Discussion in 'iPhone' started by BlindMellon, Apr 6, 2011.

  1. BlindMellon macrumors 65816

    BlindMellon

    Joined:
    Apr 4, 2011
    #1
    is it standard procedure to restore your phone as new (wiping all data) when you take it in for an exchange? then restore the exchange unit with your backup?
     
  2. iceterminal macrumors 68000

    iceterminal

    Joined:
    May 25, 2008
    Location:
    Dallas Tx.
    #2
    If I had to take my phone in for anything, I would attempt to do a restore as new. Just to make sure no data is on it.

    But it begs to question, if you're able to wipe it clean successfully with no problems, what would you be taking it in for? Buttons or screen issues? :)
     
  3. BlindMellon thread starter macrumors 65816

    BlindMellon

    Joined:
    Apr 4, 2011
    #3
    cracked back
     
  4. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #4
    If its just the back they will replace the back piece for $29 instead of giving you another phone.
    Its a 5 minute job.
     
  5. Savage macrumors 6502

    Savage

    Joined:
    Mar 12, 2008
    Location:
    Long Island, NY
    #5
    I know this is a weird question, but I dropped my phone and cracked the back today too, and was wondering if the back they use to replace it is brand new or "refurbished". If the latter, does it at least look new? Or might there be signs of use on it?
     
  6. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #6
    Its the same exact back piece.
    A brand new Genuine Apple part. Obviously Apple wont use knockoff chinese parts in their stores:D
     
  7. Savage macrumors 6502

    Savage

    Joined:
    Mar 12, 2008
    Location:
    Long Island, NY
    #7
    I know, but I'm asking if it is refurbished. And if so, is there a chance that it will have signs of use from the previous owner?
     
  8. Givmeabrek macrumors 68030

    Givmeabrek

    Joined:
    Apr 20, 2009
    Location:
    NY
    #8
    It will be brand new. Even when you get a refurbished phone the exterior is brand new. No problem. :)
     
  9. Savage macrumors 6502

    Savage

    Joined:
    Mar 12, 2008
    Location:
    Long Island, NY

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