I have had enough of my new macbook screen - it's awful basically - no blacks just grey and the viewing angles are totally unacceptable. This is a premium priced product. Rang the online store today to get it replaced with a macbook pro. 1st (very bored) representative suggested a screen cover would sort it out and then put me through to Applecare. I told Applecare it was not a fault issue and he told me I had to go through them 1st and would have to be called back in 10 minutes - gave up waiting after 2 hours. next call to Apple sales support - even more bored frankly rude rep. Said no supervisor available and they would call me back within 24 hours. I bought this macbook with an ipod rebate offer too and they told me I will lose the rebate as I will have to cancel the original order and re-order. Is this correct? Can I not exchange / upgrade to macpro? I said would it not be better for them if I actually purchased an even higher priced product rather than return the whole lot for a refund but the honestly did not give a ****. This is my first mac purchase and I have just been left with a really nasty taste in my mouth. The attitude and service were more suitable for a 3rd world government department not a company from which you have purchased an expensive and premium product and I at this moment am seriously going to just cancel the whole thing. Does anyone know if I can retain the rebate and exchange and if there is another way of going about this?