I'm on the phone right now with Apple Support, and I've told them I have the screen yellowing problem, the speaker hissing problem and a sticky latch. I'm being told that I have to send my MBP in and THEN they will ship me a new MBP - or, I can take it into the Apple Store and they will take it from me and try to repair it. It's a BTO with the 250GB hard drive. Shouldn't they ship me a new one first? and send me a box and shipping labels to ship the busted one back? Anyone have any experience with this? I'm being told by apple-guy that they don't do that.