Exchanging for warranty on accessories without receipt

Discussion in 'iPhone Accessories' started by Chris916, Jun 19, 2017.

  1. Chris916 macrumors member

    Joined:
    Sep 9, 2016
    #1
    my iphone 7 smart battery case (purchased from an ATT store the day the 7 came out) will not hold a charge any longer. It has a 1 year warranty, but i cant find the receipt. Since the phone and case havent even been out for a year, will i still be able to bring it into an apple store for an exchange? I still have the box with the serial number label on the back if that matters.

    Thanks for any replies
     
  2. Andywalker macrumors newbie

    Joined:
    Jun 28, 2017
    Location:
    England
    #2
    --- Post Merged, Jun 28, 2017 ---
    I took mine in last week with the same problem without a receipt and they wouldnt swap it even tho ive only had it about 9 months
     
  3. Chris916 thread starter macrumors member

    Joined:
    Sep 9, 2016
    #3
    They actually gave me a brand new one right on the spot. The first guy was like no but the genius bar guy said yes
     
  4. Andywalker macrumors newbie

    Joined:
    Jun 28, 2017
    Location:
    England
    #4
    Did they check to see if it was still in warranty? My wife has a white one thats 14 months old and it's literally falling apart that i would like to get exchanged
     
  5. Chris916 thread starter macrumors member

    Joined:
    Sep 9, 2016
    #5
    They ran the serial number, but they havent even been available a year, so not sure if thats why they did it
     
  6. Andywalker macrumors newbie

    Joined:
    Jun 28, 2017
    Location:
    England
    #6
    Just had a quick look on google and looks like they have been out since december 2015
     
  7. Chris916 thread starter macrumors member

    Joined:
    Sep 9, 2016
    #7
    The iphone 7 smart battery case has been out since 2015?
     
  8. Andywalker macrumors newbie

    Joined:
    Jun 28, 2017
    Location:
    England
    #8
    No sorry, mine is the 6s one
     

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