Exchanging iPad at Apple Store - need genius apt?

Discussion in 'iPad' started by xolan99, Apr 13, 2010.

  1. xolan99 macrumors regular

    Joined:
    Oct 21, 2007
    #1
    I've been experiencing intermittent Wifi issues at home.

    I purchased my iPad at the Apple store.

    My question is: Do I have to go through the whole song and dance about scheduling a genius apt. and having them look at it? Or can I just show up with my receipt, tell them about it, and get a new one?

    Part of the reason why I wish I had bought mine at Best Buy is that I normally have no problems exchanging items at Best Buy and usually, with no questions asked.
     
  2. Scott-n-Houston macrumors 6502a

    Joined:
    Apr 27, 2008
    Location:
    Houston (duh)
    #2
    Just go in. I've done it numerous times for similar issues with iPhones and macs.
     
  3. gwynne macrumors 68000

    gwynne

    Joined:
    Mar 11, 2010
    #3
    My experiences at the Genius Bar have been uniformly positive. I spend less time waiting to be helped than I do standing in line for Best Buy's 'customer service'. And they have never hassled me about replacements or exchanges.

    (I suppose you could just walk in, but what is the reason *not* to make an appt? You can do it online.)
     
  4. xolan99 thread starter macrumors regular

    Joined:
    Oct 21, 2007
    #4

    The reason why I hesitate to is because I live in New York City and you usually have to make an apt. a few days in advance, especially at the 5th ave store (the flagship one) which is closest to me.
     
  5. gwynne macrumors 68000

    gwynne

    Joined:
    Mar 11, 2010
  6. jedolley macrumors 68000

    Joined:
    Sep 18, 2009
    #6
    When I went in to replace my first iPad (dust under screen), it was only my second time to an Apple store ever. I had no idea about making an appointment for the Genius bar, but I was still helped and was in and out in about 15 min. Customer service at the Apple store was outstanding! I just wish I could say the same for the phone support.
     
  7. 2jzgze macrumors newbie

    Joined:
    Apr 3, 2010
  8. vertigo78 macrumors regular

    Joined:
    Oct 2, 2008
    #8
    yes, some stores are extremely busy. ive tried the drop in twice. both times coming away with out getting helped. i was trying to exchange a iphone.
     

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