Exchanging iPhone during 14 day using Upgrade program..

Discussion in 'iPhone' started by ZMacintosh, Oct 16, 2016.

  1. ZMacintosh macrumors 65816

    ZMacintosh

    Joined:
    Nov 13, 2008
    #1
    Anyone have issues with this? decided to get a different color + size, but would not let us do it immediately in the store. they said wait 24 hours, well its been much longer than that and can't do it in store or online. Citizens one says the account has been cleared/closed, the refund completed etc.
     
  2. Thor_1 macrumors 6502a

    Joined:
    Sep 18, 2016
    Location:
    Texas
    #2
    Not following. Has it been longer than 14 days?

    If there is nothing wrong with the phone why would they let you exchange it?
     
  3. takasugi macrumors regular

    Joined:
    Feb 21, 2012
    #3
    I don't understand why you have to wait. Can't you have multiple plans with Citizens One? I have one for my iPhone and one for another iPhone.
     
  4. bizack macrumors 6502

    Joined:
    Apr 21, 2009
    #4
    I just did this. I was almost 30 days out. I exchanged my phone, they cancelled my current plan and started a new one.
     
  5. ZMacintosh thread starter macrumors 65816

    ZMacintosh

    Joined:
    Nov 13, 2008
    #5
    Clearly stated within 14 days. return it for whatever reason one wants...so...?

    This is for a single line...


    hm they must have done this wrong then, they took the phone back and don't know if they actually cancelled the plan or what, i did get an email from citizens one that the plan/load has been closed. so i have no idea...
     
  6. takasugi macrumors regular

    Joined:
    Feb 21, 2012
    #6
    Could it be an issue with your cellular carrier?
     
  7. Thor_1 macrumors 6502a

    Joined:
    Sep 18, 2016
    Location:
    Texas
    #7
    Removed.
     
  8. ZMacintosh thread starter macrumors 65816

    ZMacintosh

    Joined:
    Nov 13, 2008
    #8
    No idea, they were able to do some sort of push on Apples side to clear it up and finally got it through. not sure why it was so tedious. maybe because the specialist initially did not activate the phone when walked out and I had to manually do it when we got home so I'm wondering if it didn't recognize it or something. but apple had to call some customer support number to push it through eventually. they had a few others in store having the same experience.
     
  9. takasugi macrumors regular

    Joined:
    Feb 21, 2012
    #9
    Good to hear they fixed it!
     

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