Exchanging iPhone during 14 day using Upgrade program..

ZMacintosh

macrumors 65816
Original poster
Nov 13, 2008
1,167
272
Anyone have issues with this? decided to get a different color + size, but would not let us do it immediately in the store. they said wait 24 hours, well its been much longer than that and can't do it in store or online. Citizens one says the account has been cleared/closed, the refund completed etc.
 

Thor_1

macrumors 6502a
Sep 18, 2016
950
599
Texas
Not following. Has it been longer than 14 days?

If there is nothing wrong with the phone why would they let you exchange it?
 

takasugi

macrumors regular
Feb 21, 2012
134
36
Anyone have issues with this? decided to get a different color + size, but would not let us do it immediately in the store. they said wait 24 hours, well its been much longer than that and can't do it in store or online. Citizens one says the account has been cleared/closed, the refund completed etc.
I don't understand why you have to wait. Can't you have multiple plans with Citizens One? I have one for my iPhone and one for another iPhone.
 

bizack

macrumors 6502a
Apr 21, 2009
576
334
Anyone have issues with this? decided to get a different color + size, but would not let us do it immediately in the store. they said wait 24 hours, well its been much longer than that and can't do it in store or online. Citizens one says the account has been cleared/closed, the refund completed etc.
I just did this. I was almost 30 days out. I exchanged my phone, they cancelled my current plan and started a new one.
 

ZMacintosh

macrumors 65816
Original poster
Nov 13, 2008
1,167
272
Not following. Has it been longer than 14 days?

If there is nothing wrong with the phone why would they let you exchange it?
Clearly stated within 14 days. return it for whatever reason one wants...so...?

I don't understand why you have to wait. Can't you have multiple plans with Citizens One? I have one for my iPhone and one for another iPhone.
This is for a single line...


I just did this. I was almost 30 days out. I exchanged my phone, they cancelled my current plan and started a new one.
hm they must have done this wrong then, they took the phone back and don't know if they actually cancelled the plan or what, i did get an email from citizens one that the plan/load has been closed. so i have no idea...
 
  • Like
Reactions: takasugi

takasugi

macrumors regular
Feb 21, 2012
134
36
Clearly stated within 14 days. return it for whatever reason one wants...so...?



This is for a single line...




hm they must have done this wrong then, they took the phone back and don't know if they actually cancelled the plan or what, i did get an email from citizens one that the plan/load has been closed. so i have no idea...
Could it be an issue with your cellular carrier?
 

ZMacintosh

macrumors 65816
Original poster
Nov 13, 2008
1,167
272
Could it be an issue with your cellular carrier?
No idea, they were able to do some sort of push on Apples side to clear it up and finally got it through. not sure why it was so tedious. maybe because the specialist initially did not activate the phone when walked out and I had to manually do it when we got home so I'm wondering if it didn't recognize it or something. but apple had to call some customer support number to push it through eventually. they had a few others in store having the same experience.
 

takasugi

macrumors regular
Feb 21, 2012
134
36
No idea, they were able to do some sort of push on Apples side to clear it up and finally got it through. not sure why it was so tedious. maybe because the specialist initially did not activate the phone when walked out and I had to manually do it when we got home so I'm wondering if it didn't recognize it or something. but apple had to call some customer support number to push it through eventually. they had a few others in store having the same experience.
Good to hear they fixed it!