Exchanging Milanese Loop for Sport (return?)

[jwzimm]

Hey all,

I have had my 40mm SBSS series 4 since 9/23. I ended up getting it with the Milanese Loop as that was what was available and I have enjoyed that loop on my series 2. I was dismayed to note that the new loop seems to be of lesser quality than the previous loops (gets kinked easily and the magnet passes through the attach lug now). I have been using my old loop on the series 4 and it has been great. My issue is that I now have a loop I paid $100 extra for that I will likely never use.

My question is, would Apple be able to exchange that loop for the normal sport band and refund my $100? I am still in the 14-day return period so I could go for the "nuclear option" and just return the entire watch but I would really rather avoid that since I am satisfied with the watch itself.

Thoughts?

 

[exgymnast]

I asked yesterday. No exchanges of bands. Only way would be to return the whole watch and get the one with the band you want. Makes no sense to me, but that's the rule.

 

[jwzimm]

I asked yesterday. No exchanges of bands. Only way would be to return the whole watch and get the one with the band you want. Makes no sense to me, but that's the rule.

Well that sucks! And with the limited supply on these they would most likely not have a replacement sport band unit readily available either!

 

[tromboneaholic]

Hey all,

I have had my 40mm SBSS series 4 since 9/23. I ended up getting it with the Milanese Loop as that was what was available and I have enjoyed that loop on my series 2. I was dismayed to note that the new loop seems to be of lesser quality than the previous loops (gets kinked easily and the magnet passes through the attach lug now). I have been using my old loop on the series 4 and it has been great. My issue is that I now have a loop I paid $100 extra for that I will likely never use.

My question is, would Apple be able to exchange that loop for the normal sport band and refund my $100? I am still in the 14-day return period so I could go for the "nuclear option" and just return the entire watch but I would really rather avoid that since I am satisfied with the watch itself.

Thoughts?

I don't know about the kinks, but the lug passing through is so it can open and lay flat on the missing AirPower charger.

 

[jwzimm]

I don't know about the kinks, but the lug passing through is so it can open and lay flat on the missing AirPower charger.

That was a theory but I have not seen anything officially stating that from Apple. In the mean time, Airpower is non-existent and the only "feature" that adds is the higher potential of dropping the watch when the band unexpectedly releases.

 

[tromboneaholic]

That was a theory but I have not seen anything officially stating that from Apple. In the mean time, Airpower is non-existent and the only "feature" that adds is the higher potential of dropping the watch when the band unexpectedly releases.

I agree with you that it's less secure. Apple isn't saying anything about AirPower, but the theory as to why the band opens seems sound. It would be unfortunate if they altered the band and AirPower doesn't materialize...

 

[44267547]

I asked yesterday. No exchanges of bands. Only way would be to return the whole watch and get the one with the band you want. Makes no sense to me, but that's the rule.

True. Because it’s alters the inventory when a customer tries to exchange a band that was unopened, (now that Apple is packaging them separately), and it would create chaos in the store for those who want a specific band and Apple would not have it. Many members have already tried and Apple has denied them.

 

[jwzimm]

Well chaos be damned, they exchanged my band!!

I went in fully prepared to return the watch. They confirmed that they did not have any 40mm SBSS with the sport band so I was just going to do the return and then go home to wait for one to be available. When I explained why I was returning it she asked me to demonstrate the issue. She was stunned when the end pulled through the attach lug. She at first assumed it was just a defective band so she grabs a new one from her display case and it does the same thing! She seemed genuinely shocked at this behavior and agreed that it should not do that. She spoke with her manager and they agreed to swap the band for any band I wanted. I opted for the normal sport band and they refunded my $100 and I was on my way.

 

[Jessem1133]

Well chaos be damned, they exchanged my band!!

I went in fully prepared to return the watch. They confirmed that they did not have any 40mm SBSS with the sport band so I was just going to do the return and then go home to wait for one to be available. When I explained why I was returning it she asked me to demonstrate the issue. She was stunned when the end pulled through the attach lug. She at first assumed it was just a defective band so she grabs a new one from her display case and it does the same thing! She seemed genuinely shocked at this behavior and agreed that it should not do that. She spoke with her manager and they agreed to swap the band for any band I wanted. I opted for the normal sport band and they refunded my $100 and I was on my way.

That’s awesome news! Good to see they made you happy. Enjoy the new band!