Exchanging online purchases from Apple to store?

Discussion in 'Buying Tips and Advice' started by Pngwyn, Mar 28, 2011.

  1. Pngwyn, Mar 28, 2011
    Last edited: Mar 28, 2011

    Pngwyn macrumors regular

    Joined:
    Oct 20, 2008
    #1
    I purchased a Moshi Mini DP to HDMI adapter from the online Apple store, and it arrived today. Upon opening and plugging in the HDMI, the adapter made a small crack and literally fell apart.

    Would I be able to take this in for an exchange at the store?
     
  2. And1ss macrumors 6502a

    And1ss

    Joined:
    Oct 20, 2009
    #2
    I don't think so. As long as the store you go has that particular product in its inventory, they can swap it out within 14 days.
     
  3. iStudentUK macrumors 65816

    iStudentUK

    Joined:
    Mar 8, 2009
    Location:
    London
    #3
    The 14 days won't apply here- this is a faulty product not an unwanted one. Apple have supplied you with something unfit for purpose, so you can exchange or refund, but the sooner the better. They should deal with you in store, they have with me.

    For more specific advice you must tell us where you are- the rules change in different countries.
     

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