Exchanging unopened black ipad for white

Discussion in 'iPad Tips, Help and Troubleshooting' started by aproxymate, Mar 28, 2012.

  1. aproxymate macrumors newbie

    Joined:
    Mar 28, 2012
    #1
    Firstly, I would like to say this is the most helpful community as far as anything apple is concerned. I have been a lurker for quite sometime and just registered as I ordered my first iDevice!

    As for the question, I ordered a black wifi only ipad from an online retailer (PowerMax) who is charging no tax and giving $10 off. I wanted the white one but as it was backordered by a few weeks, I ordered black.

    Now my question is, can I somehow exchange this ipad at an Apple store or any other retailer? I will have a receipt and the ipad will be unopened. Thanks.
     
  2. bgiaach macrumors member

    Joined:
    Mar 22, 2012
    Location:
    NYC
    #2
    If you take it to an apple store they will probably tell you that you need to return it to the company you bought it from. I had the same issue when I bought a 16gb iPad on launch day from a radio shack. I went to the apple store in soho and they said I would first have to return it to the radio shack before I could upgrade to the 32 gb. Long story short, apple won't accept iPads purchased from different vendors.
     
  3. aproxymate thread starter macrumors newbie

    Joined:
    Mar 28, 2012
  4. laurenr macrumors 6502a

    laurenr

    Joined:
    Jan 9, 2008
    Location:
    California
    #4
    That's not strictly true. Last year,with the crazy lines at the Apple Stores, my Husband ended up buying his ipad at BestBuy. Two weeks later, he had a problem with it, and without thinking, just took it to our local Apple store. They swapped it out for a new one immediately.
     
  5. greenchiliman macrumors 6502

    Joined:
    Jul 29, 2010
    Location:
    Chicago
    #5
    That's a different issue. Applecare covers issues and repairs regardless or where it is purchased. Apple, however, cannot just exchange an item that was bought from a different retailer just because you want a different color.
     
  6. abir macrumors newbie

    Joined:
    Mar 30, 2012
    #6
    Wirelessly posted

    Yeah, I think that if you want to return an unopened iPad apple will tell you take it back to the store you bought it from.
     
  7. laurenr macrumors 6502a

    laurenr

    Joined:
    Jan 9, 2008
    Location:
    California
    #7
    I'm afraid you guys are probably right in that Apple will not exchange a brand new iPad purchased from another reseller.:(
     

Share This Page