I bought my 17" MBP back in February - at the time i was a part-time seasonal employee and got a screamin' deal on it since the new C2D machines had come out. Bought Applecare for it a couple weeks later. It worked like a rock until the end of July when the FW400 port went bad. 1) My machine went in on August 12th - replaced the logic board and the casing. Got executive relations involed and my rep (we'll call her DB) worked to expidite the repair. Machine came back running extremely hot and it would randomly wake from sleep. 2)Sent it back - repalced the case again (twice since one of the parts they used for replacement turned out bad). Came back and the top case was warped by the optical drive, and I think it caused the optical drive to struggle ejecting discs 3) Machine went back again, said they coudlnt' replicate the issue and sent it bck unrepaired. DB told me to go to the apple store, that was my only other option. 4) Took it to the Apple store. Genius saw and recoginized the warping issue. Couldn't replicate the drive eject issue and said the heat was normal, fine. They replaced the top case in store. 5) Got hte machine back last Saturday. Machine wont' sleep now when you close the lid. WHen you open it again it goes to sleep and only a hit on the power button will fix it. Here' the kicker: Talked to my Exec. Svc. rep tonight. DB told me that they replaced parts that needed to be replaced (some "for customer satisfaction") and my only recourse was to go back to the store (45 mins. one way with no parking since it's a new mall) since she didn't think there was an issue. I point-blank asked her why I couldn't depot repair it, her response was that "YOu weren't satisfied with the preivous depot repairs, so this is your only recourse". WHen I asked her if they are refusing service, she danced around the question but said "That is your only option". So, now I went BACK to the bar (luckily for me they had an appt. tonight before close since i"m not available to go for like a week. The sleep issue replicated itself for the genius and a manager (who was my manager). The genius said "Wow, at some point it's time for a replacement". Went to the back room, cam eback and said it's going in for DEPOT! That DB blacklisted in some way (or because I bought it on a deal or that I was an employee I'm supposed to get 2nd class service). So it's been over a month, my machine still acts up, I dont' have it, it's been in to the depot 3x, twice to the genius bar, and now it's goign back again! I'm beside myself. I'm not rude in any way, I know these reps I talk to are just doing their job. I'm frustrated beyond belief. Thanks for letting me vent, let the flames begin!