Yet, let's look at how well this has benefitted consumers:
- Unlimited Everything (Including Data) are the only plans they offer and at the same (or lower) prices than the competition's limited plans. Yes, there is throttling, but choose how much based on how much you pay, even at the high end, they still are competitive.
- Free International Data Roaming in over 100 countries (Yes, it's slow, but it's there)
- Free International texting in over 100 countries
- $0.20 per minute phone calls to over 100 countries and in over 100 countries when roaming there.
- Better coverage than ever, thanks in large part to the merger with MetroPCS
- Eliminated cell phone contracts
- Ending grandfathered plans; however, offering new plans at about the same price, but with more features in many cases and allowing you leave without penalty until next year if you don't like the changes.
So, this may seem unprofessional, but really, T-Mobile is the only one of the major companies that I see standing up and actually doing what customers want to see happen. Do, I fail to see how he is unprofessional, he is just showing a sense of humor.