I finally switched to a Mac from windows machine having grown to like apple products through iOS devices. Have had a new RMBP 2.6 for 2 weeks and am extremely happy with the purchase. As quite a few people mentioned here the underside creaks a little when moving and having checked this is down to the screws not being correctly tighted on the base of the machine. Firstly didnt expect standard lax build quality issues to be a concern and there seems to be a lot of these problems by looking at threads here but equally wasnt very impressed with the CS reponse on the phone. I live around 80 miles from an apple store and a 4 hour round trip + repair time + petrol is something I was keen to avoid for a minor annoyance. I called up to see if they could just send me a screwdriver of the correct type so I could tighten them myself. Took ages to get the person to understand what the problem was (they had poor english) and then they just tried to push applecare (even though I am well within the 90 day phone support and 1y warranty) and nothing they could do but suggest take to a apple store. There seems to be stories on here of amazing service and free gifts for lesser issues (not that I expected this) and just felt a bit shortchanged on my first use of apple CS having spent a lot on their products over the last couple of years and trying the resolve a problem you would not have expected to have.