Experience of switching from AT&T to T-Mobile

nousernamespecified

macrumors 6502
Original poster
Sep 18, 2014
316
370
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I just wanted to share my experience with T-Mobile trade in as well as moving my two AT&T lines over to them. Given the "awesome" customer service that we get from these mobile companies, my experience with T-Mobile has been nothing but great so far and I feel like they deserve this mention.

A little bit of background:

I had called up AT&T asking for my ETF amount because I was considering moving to T-Mobile during the time of iPhone pre-orders. The retention rep offered me $300 credit to stay with AT&T and also said that he will allow me to upgrade both of lines using AT&T Next. I felt it was a pretty good deal so I agreed. Come day of iPhone pre-order, I was point blank denied of the promised deal. The same rep told me, unfortunately, the terms have changed (in a matter of two days) and he cannot offer me the said deal. In fact he said, he cannot offer me anything. He not only denied me the deal but also ruined my chances of getting an iPhone on launch day because he had made me wait until 10AM of that day to give a call back.

Needless to say, there was no reason for me to continue with AT&T. So I placed a pre-order in T-Mobile store on Sep 12th. I also traded in two iPhones but I was allowed to keep both of them until I received my new phones. Luckily, I got both of my new iPhones on Sep 19th (despite placing the order in the evening on Sep 12th!). I sent both of my old phones the same day. Upon receiving my phones, T-Mobile actually credited me more than the quoted amount in store.

Their network isn't as great as AT&T but their LTE is kickass! Beats my home internet connection. Even before coming to T-Mobile I knew that I would probably be losing out on the network quality but I had enough **** from AT&T and I was totally willing to make that sacrifice!

Oh btw, just in case you ever want to cancel your account with AT&T, make sure that you do it either before your billing cycle ends or on the last day of billing cycle. AT&T will charge you FULL amount of your last billing cycle and will not prorate it based on your usage. For just 2 days of my usage, they charged me for the entire 30 days of the billing cycle. No amount of customer calls and chats helped me reserve those charges. Some people have had luck but it didn't work out at least in my case.

So, **** you AT&T!
 

aneftp

macrumors 601
Jul 28, 2007
4,247
463
Not sure if T-mobile will reimburse you ATT's ETF TAXES. Better check the ETF contract reimbursement.

ETF taxes can range from 10-20% of your ETF.

1. It's not just ATT that won't reimburse you for pro rated portions of your phone bill.

When I switched from Sprint to Cingular back in 2004, Sprint screwed me out of 28 days of service as well since my billing cycle had just restarted.

Sometimes carriers are nice and will credit you back, sometimes they won't. Sprint didn't reimburse me back in 2004 when I asked.

As long as service works for you, than T-mobile USA is a fine choice. Bottom line, no matter how much you pay, if the service doesn't work, it doesn't work.

I have had all 4 carriers. Can always tell you the plus and minus of all 4 carriers. Had T-mobile (and early successors of tmobile/aerial communication/voicestream) from 1996-2011
Cingular/ATT 2004-current carrier
Verizon 2011-curren carriert
Sprint 1996-2004

Yes, I've always had luxury of having two carriers at the same time.

I can tell you Verizon service isn't as great in some areas as some people brag it's about as well. I just drove from Orlando to Augusta Georgia (driving your southern and middle Georgia). While Verizon's map claimed full LTE, I lost receptions for 10-20 miles of stretches along major roads. Went 1x often as well.

ATT service also was very spotty as well. No service for 10 miles along a stretch. 1 bar/zero bar for 20 miles as well.

Bottom line is whatever works for you in your primary area. If tmobile works for you and saves you money, than good for you.
 

nousernamespecified

macrumors 6502
Original poster
Sep 18, 2014
316
370
Secure Enclave
Not sure if T-mobile will reimburse you ATT's ETF TAXES. Better check the ETF contract reimbursement.

ETF taxes can range from 10-20% of your ETF.
Hmm, I didn't know about this. I am guessing, it's gonna be about 20% for me. That was the number I used to pay as cumulative taxes with AT&T. Well, at this point, there's nothing that I can do. But thanks for pointing that out!

I am still waiting for my final bill from AT&T. It now says that my account has been cancelled and I have paid the bill for my last billing cycle but it did not include any ETF charges. How long does it usually take to get the final bill?
 

Menel

macrumors 603
Aug 4, 2011
6,199
1,045
The upgrade system is a sham, not worth playing. Your headache outlines why.

I bought the TMo iPhone, popped over to Apple store, picked up iPhone on launch day, popped in Aio sim,grabbed a snack from a kiosk and was back to work within an hour. No headaches.
 

aneftp

macrumors 601
Jul 28, 2007
4,247
463
The upgrade system is a sham, not worth playing. Your headache outlines why.

I bought the TMo iPhone, popped over to Apple store, picked up iPhone on launch day, popped in Aio sim,grabbed a snack from a kiosk and was back to work within an hour. No headaches.
It depends how many lines you have.

Single lines and two lines, better to do prepay like AIO or cricketwireless and buy your own phones.

4-5 lines under old voice minutes where u can mix and match flip phones and smart phone. The math gets complicated.
 

Eileen89

macrumors 65816
Aug 12, 2014
1,146
327
Nice to hear that you are having a great experience with T-Mobile so far. Hopefully it will continue when you travel outside your area.
 

zzoomp09

macrumors 6502
Mar 18, 2012
336
105
nordern nu joizee
Hmm, I didn't know about this. I am guessing, it's gonna be about 20% for me. That was the number I used to pay as cumulative taxes with AT&T. Well, at this point, there's nothing that I can do. But thanks for pointing that out!

I am still waiting for my final bill from AT&T. It now says that my account has been cancelled and I have paid the bill for my last billing cycle but it did not include any ETF charges. How long does it usually take to get the final bill?
In my case, more than 2 weeks. I moved to TMo in mid-January, billing cycle ends Feb 2. Paid the final bill when I got the bill on Feb 10. Didn't receive the ETF bill until almost end of Feb.
 

Rockies

macrumors 6502
Oct 4, 2011
295
20
I was going to get ATT but there single line plan for 6GB was around $140 a month. My T-Mobile bill for unlimited everything is around $100. Love the blazing LTE speeds that T-Mobile has.
 

bushman4

macrumors 68030
Mar 22, 2011
2,543
375
Regardless of what carrier you choose remember it's all about the service in the areas and places that you will be using your iPhone Dont just go by the most for your money it's also about how you use your iPhone
Think before you change
 

617aircav

Suspended
Jul 2, 2012
3,974
815
I was going to get ATT but there single line plan for 6GB was around $140 a month. My T-Mobile bill for unlimited everything is around $100. Love the blazing LTE speeds that T-Mobile has.
i agree. recently switched to tmobile and im enjoying my unlimited data fir $75. Already used 35gb since the 19th.
 

yeah

macrumors 6502a
Jul 12, 2011
939
104
You can get referred by a T-Mobile customer (like me) and receive a $10 bill credit, a $25 gift card and unlimited data free for a whole year (or a $10 discount if you have unlimited data already).
 

nousernamespecified

macrumors 6502
Original poster
Sep 18, 2014
316
370
Secure Enclave
In my case, more than 2 weeks. I moved to TMo in mid-January, billing cycle ends Feb 2. Paid the final bill when I got the bill on Feb 10. Didn't receive the ETF bill until almost end of Feb.
Thanks! I guess I will wait until a week after my billing cycle ends and see if I get any more bills.

You can get referred by a T-Mobile customer (like me) and receive a $10 bill credit, a $25 gift card and unlimited data free for a whole year (or a $10 discount if you have unlimited data already).
:O Damn! I could have asked my friend to refer me!
 

Ramio

macrumors 6502a
Sep 13, 2011
919
2
Houston, TeXas
Thanks! I guess I will wait until a week after my billing cycle ends and see if I get any more bills.



:O Damn! I could have asked my friend to refer me!
Just call them and tell them you were refered by a friend and see if they'll give you the deal. If they ask about his info, give him your friends name. It's worth a shot.
 

nousernamespecified

macrumors 6502
Original poster
Sep 18, 2014
316
370
Secure Enclave
Just call them and tell them you were refered by a friend and see if they'll give you the deal. If they ask about his info, give him your friends name. It's worth a shot.
So I am reading their terms here and it looks like I have 2 calendar months to get this set up! Woot! Thanks for pointing this out man! :)
 

deeddawg

macrumors G3
Jun 14, 2010
8,200
2,082
US
I was going to get ATT but there single line plan for 6GB was around $140 a month. My T-Mobile bill for unlimited everything is around $100. Love the blazing LTE speeds that T-Mobile has.
AT&T's mobile share plans aren't really a great value for individual single-device users. The more comparable plan is the $60/mo unlimited talk/text with 2.5GB data and if you use more it's $10/1GB. If you truly use more than 5.5GB the cost is $100, less in months you don't use as much data. Probably have to buy the phone outright though instead of on installment.

I like to have great coverage and fast data so I'm staying with AT&T :)
Careful with making sweeping generalizations. AT&T's coverage is decent but definitely has its issues. Very easy to find complaints. Same for all the carriers. aneftp is spot on regarding Verizon as well; coverage at my house is very bad and I'm in a major metro area not in the sticks. Sprint coverage at my house is also awful, yet AT&T and TMO are both full-bars.

For anyone who hasn't tried out TMO coverage, T-Mobile prepaid SIMs / activation kits are $0.99 delivered right now with code SIMDEAL99. Makes it easy to try out their coverage if you have an unlocked phone. http://prepaid-phones.t-mobile.com/prepaid-phone/T-Mobile-Nano-SIM-Card-Prepaid
 

ELPresidente720

macrumors 6502
Sep 12, 2014
294
1
Switched from Sprint just a few weeks ago and couldn't be happier myself. 5x faster data and much better call quality for less money per month - can't beat it.
 

B.A.T

macrumors 6502a
Oct 16, 2009
620
320
Idaho
I just tried the SIMDEAL99 code and the website says that code is expired. Bummer! Anybody have a current code?
 

deeddawg

macrumors G3
Jun 14, 2010
8,200
2,082
US
Aw cr@p, sorry about that - I ordered one last night and it worked so it must have been set to expire today.

These deals come and go all the time, keep your eyes open and it'll be back soon enough.
 

rpearlberg

macrumors 6502a
May 22, 2010
629
22
AT&T's mobile share plans aren't really a great value for individual single-device users. The more comparable plan is the $60/mo unlimited talk/text with 2.5GB data and if you use more it's $10/1GB. If you truly use more than 5.5GB the cost is $100, less in months you don't use as much data. Probably have to buy the phone outright though instead of on installment.



Careful with making sweeping generalizations. AT&T's coverage is decent but definitely has its issues. Very easy to find complaints. Same for all the carriers. aneftp is spot on regarding Verizon as well; coverage at my house is very bad and I'm in a major metro area not in the sticks. Sprint coverage at my house is also awful, yet AT&T and TMO are both full-bars.

For anyone who hasn't tried out TMO coverage, T-Mobile prepaid SIMs / activation kits are $0.99 delivered right now with code SIMDEAL99. Makes it easy to try out their coverage if you have an unlocked phone. http://prepaid-phones.t-mobile.com/prepaid-phone/T-Mobile-Nano-SIM-Card-Prepaid
The AT&T single line plan for $60 is 2GB, not 2.5GB....right?
 

nhamp07

macrumors regular
Oct 6, 2011
122
6
If anyone here new to tmobile needs a referral for the free year of unlimited, PM me.
 

0970373

Suspended
Mar 15, 2008
2,726
1,406
I too have had a great experience switching over from AT&T to TMO with the new iPhone 6. WiFi calling is fantastic. Can't beat the price.