Experience of switching from AT&T to T-Mobile

Discussion in 'iPhone' started by nousernamespecified, Oct 11, 2014.

  1. nousernamespecified macrumors 6502

    nousernamespecified

    Joined:
    Sep 18, 2014
    Location:
    Secure Enclave
    #1
    I just wanted to share my experience with T-Mobile trade in as well as moving my two AT&T lines over to them. Given the "awesome" customer service that we get from these mobile companies, my experience with T-Mobile has been nothing but great so far and I feel like they deserve this mention.

    A little bit of background:

    I had called up AT&T asking for my ETF amount because I was considering moving to T-Mobile during the time of iPhone pre-orders. The retention rep offered me $300 credit to stay with AT&T and also said that he will allow me to upgrade both of lines using AT&T Next. I felt it was a pretty good deal so I agreed. Come day of iPhone pre-order, I was point blank denied of the promised deal. The same rep told me, unfortunately, the terms have changed (in a matter of two days) and he cannot offer me the said deal. In fact he said, he cannot offer me anything. He not only denied me the deal but also ruined my chances of getting an iPhone on launch day because he had made me wait until 10AM of that day to give a call back.

    Needless to say, there was no reason for me to continue with AT&T. So I placed a pre-order in T-Mobile store on Sep 12th. I also traded in two iPhones but I was allowed to keep both of them until I received my new phones. Luckily, I got both of my new iPhones on Sep 19th (despite placing the order in the evening on Sep 12th!). I sent both of my old phones the same day. Upon receiving my phones, T-Mobile actually credited me more than the quoted amount in store.

    Their network isn't as great as AT&T but their LTE is kickass! Beats my home internet connection. Even before coming to T-Mobile I knew that I would probably be losing out on the network quality but I had enough **** from AT&T and I was totally willing to make that sacrifice!

    Oh btw, just in case you ever want to cancel your account with AT&T, make sure that you do it either before your billing cycle ends or on the last day of billing cycle. AT&T will charge you FULL amount of your last billing cycle and will not prorate it based on your usage. For just 2 days of my usage, they charged me for the entire 30 days of the billing cycle. No amount of customer calls and chats helped me reserve those charges. Some people have had luck but it didn't work out at least in my case.

    So, **** you AT&T!
     
  2. aneftp macrumors 68040

    Joined:
    Jul 28, 2007
    #2
    Not sure if T-mobile will reimburse you ATT's ETF TAXES. Better check the ETF contract reimbursement.

    ETF taxes can range from 10-20% of your ETF.

    1. It's not just ATT that won't reimburse you for pro rated portions of your phone bill.

    When I switched from Sprint to Cingular back in 2004, Sprint screwed me out of 28 days of service as well since my billing cycle had just restarted.

    Sometimes carriers are nice and will credit you back, sometimes they won't. Sprint didn't reimburse me back in 2004 when I asked.

    As long as service works for you, than T-mobile USA is a fine choice. Bottom line, no matter how much you pay, if the service doesn't work, it doesn't work.

    I have had all 4 carriers. Can always tell you the plus and minus of all 4 carriers. Had T-mobile (and early successors of tmobile/aerial communication/voicestream) from 1996-2011
    Cingular/ATT 2004-current carrier
    Verizon 2011-curren carriert
    Sprint 1996-2004

    Yes, I've always had luxury of having two carriers at the same time.

    I can tell you Verizon service isn't as great in some areas as some people brag it's about as well. I just drove from Orlando to Augusta Georgia (driving your southern and middle Georgia). While Verizon's map claimed full LTE, I lost receptions for 10-20 miles of stretches along major roads. Went 1x often as well.

    ATT service also was very spotty as well. No service for 10 miles along a stretch. 1 bar/zero bar for 20 miles as well.

    Bottom line is whatever works for you in your primary area. If tmobile works for you and saves you money, than good for you.
     
  3. nousernamespecified thread starter macrumors 6502

    nousernamespecified

    Joined:
    Sep 18, 2014
    Location:
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    #3
    Hmm, I didn't know about this. I am guessing, it's gonna be about 20% for me. That was the number I used to pay as cumulative taxes with AT&T. Well, at this point, there's nothing that I can do. But thanks for pointing that out!

    I am still waiting for my final bill from AT&T. It now says that my account has been cancelled and I have paid the bill for my last billing cycle but it did not include any ETF charges. How long does it usually take to get the final bill?
     
  4. Menel macrumors 603

    Menel

    Joined:
    Aug 4, 2011
    Location:
    ATL
    #4
    The upgrade system is a sham, not worth playing. Your headache outlines why.

    I bought the TMo iPhone, popped over to Apple store, picked up iPhone on launch day, popped in Aio sim,grabbed a snack from a kiosk and was back to work within an hour. No headaches.
     
  5. aneftp macrumors 68040

    Joined:
    Jul 28, 2007
    #5
    It depends how many lines you have.

    Single lines and two lines, better to do prepay like AIO or cricketwireless and buy your own phones.

    4-5 lines under old voice minutes where u can mix and match flip phones and smart phone. The math gets complicated.
     
  6. Eileen89 macrumors 65816

    Joined:
    Aug 12, 2014
    #6
    Nice to hear that you are having a great experience with T-Mobile so far. Hopefully it will continue when you travel outside your area.
     
  7. zzoomp09 macrumors 6502

    zzoomp09

    Joined:
    Mar 18, 2012
    Location:
    nordern nu joizee
    #7
    In my case, more than 2 weeks. I moved to TMo in mid-January, billing cycle ends Feb 2. Paid the final bill when I got the bill on Feb 10. Didn't receive the ETF bill until almost end of Feb.
     
  8. Rockies macrumors 6502

    Joined:
    Oct 4, 2011
    #8
    I was going to get ATT but there single line plan for 6GB was around $140 a month. My T-Mobile bill for unlimited everything is around $100. Love the blazing LTE speeds that T-Mobile has.
     
  9. bushman4 macrumors 68000

    Joined:
    Mar 22, 2011
    #9
    Regardless of what carrier you choose remember it's all about the service in the areas and places that you will be using your iPhone Dont just go by the most for your money it's also about how you use your iPhone
    Think before you change
     
  10. 617aircav Suspended

    Joined:
    Jul 2, 2012
    #10
    i agree. recently switched to tmobile and im enjoying my unlimited data fir $75. Already used 35gb since the 19th.
     
  11. yeah macrumors 6502a

    yeah

    Joined:
    Jul 12, 2011
    #11
    You can get referred by a T-Mobile customer (like me) and receive a $10 bill credit, a $25 gift card and unlimited data free for a whole year (or a $10 discount if you have unlimited data already).
     
  12. nousernamespecified thread starter macrumors 6502

    nousernamespecified

    Joined:
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    #12
    Thanks! I guess I will wait until a week after my billing cycle ends and see if I get any more bills.

    :O Damn! I could have asked my friend to refer me!
     
  13. Ramio macrumors 6502a

    Ramio

    Joined:
    Sep 13, 2011
    Location:
    Houston, TeXas
    #13
    Just call them and tell them you were refered by a friend and see if they'll give you the deal. If they ask about his info, give him your friends name. It's worth a shot.
     
  14. nousernamespecified thread starter macrumors 6502

    nousernamespecified

    Joined:
    Sep 18, 2014
    Location:
    Secure Enclave
    #14
    So I am reading their terms here and it looks like I have 2 calendar months to get this set up! Woot! Thanks for pointing this out man! :)
     
  15. Ramio macrumors 6502a

    Ramio

    Joined:
    Sep 13, 2011
    Location:
    Houston, TeXas
    #15
    Glad it worked out :)
     
  16. bnekic macrumors 6502a

    bnekic

    Joined:
    Sep 19, 2013
    Location:
    Cleveland, OH
    #16
    I like to have great coverage and fast data so I'm staying with AT&T :)
     
  17. deeddawg macrumors 604

    Joined:
    Jun 14, 2010
    Location:
    US
    #17
    AT&T's mobile share plans aren't really a great value for individual single-device users. The more comparable plan is the $60/mo unlimited talk/text with 2.5GB data and if you use more it's $10/1GB. If you truly use more than 5.5GB the cost is $100, less in months you don't use as much data. Probably have to buy the phone outright though instead of on installment.

    Careful with making sweeping generalizations. AT&T's coverage is decent but definitely has its issues. Very easy to find complaints. Same for all the carriers. aneftp is spot on regarding Verizon as well; coverage at my house is very bad and I'm in a major metro area not in the sticks. Sprint coverage at my house is also awful, yet AT&T and TMO are both full-bars.

    For anyone who hasn't tried out TMO coverage, T-Mobile prepaid SIMs / activation kits are $0.99 delivered right now with code SIMDEAL99. Makes it easy to try out their coverage if you have an unlocked phone. http://prepaid-phones.t-mobile.com/prepaid-phone/T-Mobile-Nano-SIM-Card-Prepaid
     
  18. ELPresidente720 macrumors 6502

    Joined:
    Sep 12, 2014
    #18
    Switched from Sprint just a few weeks ago and couldn't be happier myself. 5x faster data and much better call quality for less money per month - can't beat it.
     
  19. B.A.T macrumors 6502a

    Joined:
    Oct 16, 2009
    Location:
    Idaho
    #19
    I just tried the SIMDEAL99 code and the website says that code is expired. Bummer! Anybody have a current code?
     
  20. deeddawg macrumors 604

    Joined:
    Jun 14, 2010
    Location:
    US
    #20
    Aw cr@p, sorry about that - I ordered one last night and it worked so it must have been set to expire today.

    These deals come and go all the time, keep your eyes open and it'll be back soon enough.
     
  21. B.A.T macrumors 6502a

    Joined:
    Oct 16, 2009
    Location:
    Idaho
    #21
    Thanks for the tip. Where do I look for deals like this? T-Mobile or elsewhere?
     
  22. rpearlberg macrumors 6502a

    Joined:
    May 22, 2010
    #22
    The AT&T single line plan for $60 is 2GB, not 2.5GB....right?
     
  23. nhamp07 macrumors regular

    Joined:
    Oct 6, 2011
    #23
    If anyone here new to tmobile needs a referral for the free year of unlimited, PM me.
     
  24. E3BK macrumors 68020

    E3BK

    Joined:
    Mar 15, 2008
    Location:
    NYC
    #24
    I too have had a great experience switching over from AT&T to TMO with the new iPhone 6. WiFi calling is fantastic. Can't beat the price.
     
  25. deeddawg macrumors 604

    Joined:
    Jun 14, 2010
    Location:
    US
    #25
    Good catch - I didn't make it clear that I was talking about the prepaid plan rather than postpaid. My error.

    It is indeed $60/mo for 2.5GB data: http://www.att.com/shop/wireless/plans/prepaidplans.html
     

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