Experience with Apple replacing iPhone with Hairline cracks

Discussion in 'iPhone' started by the1payday, Feb 6, 2009.

  1. the1payday macrumors 6502


    Jun 19, 2007
    Amarillo, TX
    After having several of the infamous hairline cracks on my white iPhone 3G slowly spreading and increasing, I've finally decided to send it to Apple for repair/replacement. Does anyone else have any experience with dealing with Apple on the issue? I'm referring to the hairline cracks issue, I haven't dropped my phone, or damaged it in any way. I just really don't want to have to be stuck sending my phone back and forth if people have had a bad experience with Apple not repairing the issue and saying it's "normal wear and tear" or some nonsense like that. The cracks aren't that big of a deal, but it is noticeable and kind of frustrating/annoying. Thanks for the input.
  2. iPhone envy macrumors member

    Mar 14, 2008
    Berkeley, CA
    There is a huge thread dedicated to this issue, but short answer it is super easy. Make a Genius bar appointment (I didn't do this and walked in on a day off and was pissed to have to come back another day). Show them the cracks, says its not from being dropped, they give you a new phone.

    Be sure to back up your phone before going.

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