Experience with Apple replacing iPhone with Hairline cracks

Discussion in 'iPhone' started by the1payday, Feb 6, 2009.

  1. the1payday macrumors 6502

    the1payday

    Joined:
    Jun 19, 2007
    Location:
    Amarillo, TX
    #1
    After having several of the infamous hairline cracks on my white iPhone 3G slowly spreading and increasing, I've finally decided to send it to Apple for repair/replacement. Does anyone else have any experience with dealing with Apple on the issue? I'm referring to the hairline cracks issue, I haven't dropped my phone, or damaged it in any way. I just really don't want to have to be stuck sending my phone back and forth if people have had a bad experience with Apple not repairing the issue and saying it's "normal wear and tear" or some nonsense like that. The cracks aren't that big of a deal, but it is noticeable and kind of frustrating/annoying. Thanks for the input.
     
  2. iPhone envy macrumors member

    Joined:
    Mar 14, 2008
    Location:
    Berkeley, CA
    #2
    There is a huge thread dedicated to this issue, but short answer it is super easy. Make a Genius bar appointment (I didn't do this and walked in on a day off and was pissed to have to come back another day). Show them the cracks, says its not from being dropped, they give you a new phone.

    Be sure to back up your phone before going.
     

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