Experience with Apple Store exchanges \ returns

Discussion in 'MacBook Pro' started by AngelGuy7, Jun 26, 2007.

  1. AngelGuy7 macrumors regular

    Joined:
    Nov 9, 2006
    Location:
    New York
    #1
    I'm going to return my new 2.2Ghz MBP because of the yellowish tint toward the bottom of the screen (better described here).

    What I want to know is of those who have returned or exchanged a Mac (particularly a Macbook Pro) for an issue with the display (dead pixels, uneven lighting, yellow, grain) how many of you faced issues with the return?

    Did the Apple Store employees seem reluctant or hesitant to do the exchange or return?

    Did they claim to not see the issue you described?

    Were they OK with you checking the new product in the store to see if it was free of defects?

    I'm just trying to figure out the best way of exchanging my new MBP for one that doesn't appear yellow toward the bottom of the display (and doesn't have any other issues for that matter). Others claim to have a perfect new SR MBP... I'd like to get one too.
     
  2. epardilla macrumors newbie

    Joined:
    Feb 2, 2007
    Location:
    Los Angeles
    #2
    Yeah they generally suck. But not if you ask to upgrade to the higher more expensive models. Then they will be willing to accept your return (if its been less than 14 days.) Thats just my experience, but at least I love my new 2.4 mbp 300 more bucks later!
     
  3. Alloye macrumors 6502a

    Joined:
    Apr 11, 2007
    Location:
    Rocklin, CA
    #3
    Apple Store - The Gateway located in Salt Lake City, Utah was very good about exchanging my first MBP. They popped it open, verified the problem, and handed me a replacement. The whole process took less than ten minutes.

    I just hope round two goes as well.
     
  4. Maccleduff macrumors regular

    Joined:
    Jun 26, 2007
    #4
    With exchanges, do they give you the whole new box and everything, or just the laptop itself. If just the laptop, then how can you be sure its brand new.
     
  5. SandmanTR macrumors member

    Joined:
    Jun 14, 2007
    Location:
    So Cal
    #5
    I've swapped 2 MBP's in the last 3 days. Both stores had great customer service and allowed me to swap without any problems. Neither one of them could deny what I was seeing.
     
  6. SandmanTR macrumors member

    Joined:
    Jun 14, 2007
    Location:
    So Cal
    #6
    They gave me a brand new, un-opened box on both occasions.
     
  7. Maccleduff macrumors regular

    Joined:
    Jun 26, 2007
    #7
    When you take it back to the Apple store do you take back eveything, like hte box poweradapter, remote, etc.

    I'm thinkin about just taking the laptop itself, is this wise.

    (the apple store in sheffield UK got flooded so im going to have to wait till next weekend to get it returned :( )
     
  8. AngelGuy7 thread starter macrumors regular

    Joined:
    Nov 9, 2006
    Location:
    New York
    #8

    I had to take everything back.
     

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