iPhone 8(+) Experience with AppleCare?

Discussion in 'iPhone' started by Endorphine88, Mar 12, 2018.

  1. Endorphine88 macrumors 6502

    Endorphine88

    Joined:
    Feb 12, 2018
    Location:
    Philadelphia, PA
    #1
    Can anyone that's had to use it share some stories. My dog tripped me yesterday and the phone (8plus) fell and hit the edge of concrete stairs and the screen cracked pretty bad. The display or the phone are not affected and work fine, the glass will just need to be replaced. I've never had to use my AppleCare and was wondering what kind of timeframe am I looking at? My appointment is for Thursday at like 6pm
     
  2. Shadowbech macrumors 601

    Joined:
    Oct 18, 2011
    Location:
    Planet iPhone
    #2
    If it’s just the screen that needs to be replaced, they can just do it st the back and can take 1-2 hours to complete the repair and depending on how busy the technician is. Typically it will count towards one of your accidental.
     
  3. mgmtpills macrumors newbie

    Joined:
    Mar 12, 2018
    #3
    You'll lose the IP67 water resistance rating once the screen has been replaced.
     
  4. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #4
    The few times I have had to use AppleCare, I have had good customer service. I suggest getting their early (as in 5pm if possible). The Genius Bar may be able to fit you in early. Always be honest as honesty goes a long way in life, as well as with Apple.

    Even though you may be in and out, (within a few hours of repair) prepare for the possibility of being without a phone. I suggest securing a backup before your appointment.
     
  5. Shadowbech macrumors 601

    Joined:
    Oct 18, 2011
    Location:
    Planet iPhone
    #5
    If you have it done directly from Apple, you won't lose the IP67 as they will reseal it.
     
  6. Relentless Power, Mar 12, 2018
    Last edited: Mar 12, 2018

    Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #6
    Thats inaccurate. Apple has specific procedures they follow when preparing the iPhone and water resistant seals to ensure its completely properly. You’re implying that every iPhone that has been opened is now compromised with the water resistance and seals.
     
  7. BugeyeSTI macrumors 68030

    BugeyeSTI

    Joined:
    Aug 19, 2017
    Location:
    Arizona
    #7
    If Apple does the repair they will restore the water resistance as well as calibrating the new screen
     
  8. Ta0jin macrumors 6502a

    Ta0jin

    Joined:
    Nov 9, 2011
    Location:
    Maryland
    #8
    Out of curiosity what makes you say this?
     
  9. Endorphine88 thread starter macrumors 6502

    Endorphine88

    Joined:
    Feb 12, 2018
    Location:
    Philadelphia, PA
    #9
    Did some digging and research and this is not true. Had I gone to a non-Apple repair place - yes.

    The store I'm going to is a bit out of the way and sees less traffic so hopefully they'll wrap up quickly. If I have to leave the phone then I was just gonna rely on my watch. I have an old 5S lying around somewhere at home, but I feel like it would be a little painful to go back to that. First world problems lol
     

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8 March 12, 2018