Experiences with AppleCare+

[netnothing]

Thinking of getting just a basic film for the back of my iPhone 5 and getting AppleCare+ for it. Was wondering what people's experiences have been in dealing with Apple in the past.

I read the terms and details and see where AppleCare+ doesn't "technically" apply to any normal wear and tear:

ADH coverage only applies to an operational or mechanical failure caused by an accident from handling that is the result of an unexpected and unintentional external event (e.g., drops and liquid contact) that arises from your normal daily usage of the Covered iPhone as intended for such Covered iPhone. ADH coverage does not include (a) protection against normal wear and tear, theft, misplacement, reckless, abusive, willful or intentional conduct associated with handling and use of the Covered iPhone, (b) protection against any other act or result not covered by the Plan, as described in Section 4.2 below, or (c) any resultant damage to the Covered iPhone that arises from one or more conditions described in Section 3.2(a) or (b).

So my main question is.....has anyone gotten a replacement phone from Apple under AppleCare+? Did you have to "break" the phone in order to receive it?

So for example, after a year your phone has a bunch of dings and scratches....I'm guessing Apple considers that "normal". So do people...."accidentally" drop the phone to be able to get it replaced?

Just looking at my options since I'd rather not cover this phone up with a case. I do want a film for the back just to prevent scratches.

Also....for people you added AppleCare+ after purchase (with a Genius Bar appointment).....did you have a film on the phone? And if so, did Apple make you remove it to inspect it?

Thanks!

-Kevin

 

[jeremiah239]

Thinking of getting just a basic film for the back of my iPhone 5 and getting AppleCare+ for it. Was wondering what people's experiences have been in dealing with Apple in the past.

I read the terms and details and see where AppleCare+ doesn't "technically" apply to any normal wear and tear:



So my main question is.....has anyone gotten a replacement phone from Apple under AppleCare+? Did you have to "break" the phone in order to receive it?

So for example, after a year your phone has a bunch of dings and scratches....I'm guessing Apple considers that "normal". So do people...."accidentally" drop the phone to be able to get it replaced?

Just looking at my options since I'd rather not cover this phone up with a case. I do want a film for the back just to prevent scratches.

Also....for people you added AppleCare+ after purchase (with a Genius Bar appointment).....did you have a film on the phone? And if so, did Apple make you remove it to inspect it?

Thanks!

-Kevin

I have used AppleCare+ 2 times once with my iPad 3 and the other with my iPhone 4S. Both times was a breaze my iPad actually got ran over buy a truck (long story) and I told them exactly that, and they replaced it no questions asked. And the iPhone was just as easy I dropped it getting your of my car and broke the screen and got it replaced no problem.

I got AC+ on my iPad after the purchase and went in to apple to have them inspect it and I had a Smart Cover on and the guy didn't even open the Smart Cover, he just fliped it over and looked at the S/N and sent me on my way. So I don't think a screen protector or back protector will be an issue.

And I don't know how it would work if you just had some scratches or a dent on your device, I don't think they will do anything because its just cosmetic. But if you "accidentally" dropped it they would replace it.

I would definitely recommend AC+

 

[metsjetsfan]

That is a great q on the worn and scuffs. I think it may depend on the genius. Also do they give new or refurb? New i hope esp since u have to pay 49$

 

[lorax3]

That is a great q on the worn and scuffs. I think it may depend on the genius. Also do they give new or refurb? New i hope esp since u have to pay 49$

Refurb. The Terms and Conditions of AppleCare+ explain that any replacement will come in the form of a refurbished phone. That word really scares people, but the phones are perfect and might as well be new.

 

[netnothing]

Refurb. The Terms and Conditions of AppleCare+ explain that any replacement will come in the form of a refurbished phone. That word really scares people, but the phones are perfect and might as well be new.

Yeah I'm fine with refurb. Got a refurb ipad that's basically new.

I really don't want to slap an ugly case on the 5 but need some protection.

Anyone know if the standard $199 replacement fee still exists for the 5?

-Kevin

 

[netnothing]

Thanks everyone. I'm going to add it to our phones today. Apple also raised the Out of Warranty price for the iPhone 5 to $229:
https://forums.macrumors.com/threads/1450902/

I figure....it covers us for 2 years.....and I guess I could always "accidentally" drop it in the toilet towards the end!

-Kevin