Experiences with Best Buy Open Box?

Discussion in 'MacBook Pro' started by Flapjacks, Mar 16, 2013.

  1. Flapjacks macrumors newbie

    Joined:
    Mar 2, 2013
    #1
    Got my first one today at Best buy. Still in return period of course. Just wanted to know peoples experiences. Did the machine come out with scratches? dents? etc? How was the overall experience buying it "used."?
     
  2. Ccrew macrumors 68020

    Joined:
    Feb 28, 2011
    #2
    There's a lot of BB bashing on here, but my iPad 3, and my wife's iMac were both bought as open box from BB. Both I scanned the receipts and forwarded to Apple through the support portal and the warranties were reset to the day I bought them. Both couldn't be told from new.

    Only issue with either was that the OS restore disc was missing for the iMac, and iLife had been already claimed. Since I had it from other machines it was no issue for me.
     
  3. Flapjacks thread starter macrumors newbie

    Joined:
    Mar 2, 2013
    #3
    Wait how did you get them to reset the warranty? Any tips? I tried calling 1800 my appl and they claimed that because i bought it "open box" that the warranty won't reset.
     
  4. Spink10 macrumors 601

    Spink10

    Joined:
    Nov 3, 2011
    Location:
    Oklahoma
    #4
    Trying submitting it via fax - with copy of receipt.

    https://selfsolve.apple.com/agreementWarrantyDynamic.do

    Put in your serial # - should be a link that says something like...if the proof of purchase is a different date blah blah blah - click that and follow instructions.

    BB open box items are generally in perfect working condition.
     
  5. Flapjacks thread starter macrumors newbie

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    Mar 2, 2013
    #5
    Thanks for the link. I might try my hand at uploading my receipt (not near a fax).
     
  6. coolbreeze macrumors 68000

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    Jan 20, 2003
    Location:
    UT
    #6
    Easy. Just email them the receipt. I did it no problem.
     

    Attached Files:

  7. fskywalker macrumors 65816

    fskywalker

    Joined:
    Nov 6, 2009
    #7
    My previous 13 inch MBP was an open box from BB, no issues or scratches, just like new, but in an open box. Did not knew about the resetting of warranty possibility, anyway sold it after the basic 1 year warranty to buy my first rMBP, never had a single issue with it.
     
  8. Ccrew macrumors 68020

    Joined:
    Feb 28, 2011
    #8
    That's the way I've done it. scan and upload as a file.

    FWIW, I make no mention of the fact it's an open box in any comments, just that it doesn't reflect date and attach receipt. You'll get a response back within a couple of days
     
  9. kensic macrumors 6502

    Joined:
    Jan 11, 2013
    #9
    yup i also bought an open box, couldn't happier with the price. sent in the reciept, warranty date was reseted, the rep gave me a different ilife code because it was already taken :) & mountain lion upgrade for free too (computer came with lion)

    best buy open boxes are the best if you are patient, you can actually get mac products for unto 50% off.
     
  10. fskywalker macrumors 65816

    fskywalker

    Joined:
    Nov 6, 2009
    #10
    A school friend used to work for Best Buy and as said you can get, if patient, great offers on end of life Mac products; she bought a 13 inch MBA for $500, it was not an employee discount and was like new!
     
  11. Spink10 macrumors 601

    Spink10

    Joined:
    Nov 3, 2011
    Location:
    Oklahoma
    #11
    BestBuy running sale of 50% off any 2011 macs they may still have. Just got a high end 15" 2011 for 1100 new.
     
  12. xShane macrumors 6502a

    xShane

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    Nov 2, 2012
    Location:
    United States
    #12
    I'd definitely return it. Buy a refurb from Apple. Much better warranty conditions and it's going to be much better quality.
     
  13. Ccrew macrumors 68020

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    Feb 28, 2011
    #13

    Yeah, we all know they make the Best Buy Macbooks so much crappier :rolleyes:
     
  14. xShane macrumors 6502a

    xShane

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    Nov 2, 2012
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    United States
    #14
    Judging by the (serious) issues I've seen people have with Best Buy, it's not worth it...
     
  15. brop52 macrumors 68000

    brop52

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    Feb 26, 2007
    Location:
    Michigan
    #15
    My sister-in-law's brother-in-law is a manager at a Best Buy. He gave us a significant discount off the already discounted open box price of a low end 13" 2012 cMBP. We ended up paying around $750 in the end. It's been a great machine, no stuck pixels, not any issues at all and all of the accessories were in the box. No problems with fixing the warranty date though they were off by a few weeks when setting the date.
     
  16. Flapjacks thread starter macrumors newbie

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    Mar 2, 2013
    #16
    Did apple reset the warranty period for you or was it done through best buy.
     
  17. Stetrain macrumors 68040

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    Feb 6, 2009
    #17
    I don't think it's about the problem rate with Best Buy vs Apple purchased Macbooks, rather the way that things are handled if you do have a problem.
     
  18. brop52 macrumors 68000

    brop52

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    Feb 26, 2007
    Location:
    Michigan
    #18
    You have to contact Apple support.
     
  19. swerve147 macrumors 6502a

    swerve147

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    Jan 12, 2013
    #19
    I'd rather have Apple refurbish my MacBook than Best Buy, that's for certain. Not to say you can't luck out with the latter, although you have to be a lot more careful.
     
  20. robvas macrumors 68020

    Joined:
    Mar 29, 2009
    Location:
    USA
    #20
    I buy open box from MicroCenter and Best Buy. Never had any issues but I always power up and inspect before leaving the store.
     
  21. jlc1978 macrumors 68000

    jlc1978

    Joined:
    Aug 14, 2009
    #21
    I bought my rMBP at BB at a 30% discount. You can take it to a Genius Bar and ask them to run a diagnostic which they did for free after I explained it was a BB open box and wanted to be sure it had no problems. Apple also sent me a new iLife code. I have not rest the warranty but Apple did it with no issues for my last open box purchase.
    Overall u am real happy with my BB open box purchases.
     
  22. Flapjacks thread starter macrumors newbie

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    Mar 2, 2013
    #22
    Bleh. Got my email back from Applecare. They denied my request for the warranty reset. What a blower.
     
  23. brop52 macrumors 68000

    brop52

    Joined:
    Feb 26, 2007
    Location:
    Michigan
    #23
    Did you get a card from the Apple Employee at BB? Talk to them. Other than that, call applecare.
     
  24. g4cube macrumors 6502a

    Joined:
    Apr 22, 2003
    #24
    My BB open box score last year was one of the last 17" Macbook Pro i7 computers. MD311LL/A

    They had two, and were marked down significantly. When I asked about them, they said there was an additional 20% discount that day. I asked to look at the two they had, and ended up picking the one that had never even been turned on or removed from it's inside clear-plastic wrapping that is on every laptop. It had never been touched.

    Out the door for a little over $1300.
     
  25. adamjb22 macrumors newbie

    Joined:
    Feb 18, 2013
    #25
    Thought Id chime in about my experience with BestBuy open box this week.

    I'm an avid stalker of the open box section on there app and found one of my local stores had a 13" base rMBP listed for $1162. So went in the store to inquire about it, talked to a stooge and after searching for it for about 15 mins he informed me that it was with geek squad getting "re-formatted". So I gave him my info and told him to have a geeksquad person call me when it was ready.

    About 5 hrs later I got a call from geeksquad and he told me that he was unable to reformat the computer, that he wiped the hd but unable to do anything else because "the laptop does not have an ethernet port". But I could take it to an apple store and they could do it. Told him id still be interested if they discount it further, he talked to his manager and he gave me another $40 off.

    I ended up paying $1112 for a pristine rMBP, just had to take it to the apple store in which they ran a diagnostic, installed OSX and iLife in under 15 mins. So far I LOVE this computer and saved a decent amount of cash!!
     

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