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Flapjacks

macrumors newbie
Original poster
Mar 2, 2013
16
0
Got my first one today at Best buy. Still in return period of course. Just wanted to know peoples experiences. Did the machine come out with scratches? dents? etc? How was the overall experience buying it "used."?
 

Ccrew

macrumors 68020
Feb 28, 2011
2,035
3
Got my first one today at Best buy. Still in return period of course. Just wanted to know peoples experiences. Did the machine come out with scratches? dents? etc? How was the overall experience buying it "used."?

There's a lot of BB bashing on here, but my iPad 3, and my wife's iMac were both bought as open box from BB. Both I scanned the receipts and forwarded to Apple through the support portal and the warranties were reset to the day I bought them. Both couldn't be told from new.

Only issue with either was that the OS restore disc was missing for the iMac, and iLife had been already claimed. Since I had it from other machines it was no issue for me.
 
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Flapjacks

macrumors newbie
Original poster
Mar 2, 2013
16
0
There's a lot of BB bashing on here, but my iPad 3, and my wife's iMac were both bought as open box from BB. Both I scanned the receipts and forwarded to Apple through the support portal and the warranties were reset to the day I bought them. Both couldn't be told from new.

Only issue with either was that the OS restore disc was missing for the iMac, and iLife had been already claimed. Since I had it from other machines it was no issue for me.

Wait how did you get them to reset the warranty? Any tips? I tried calling 1800 my appl and they claimed that because i bought it "open box" that the warranty won't reset.
 
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Spink10

Suspended
Nov 3, 2011
4,261
1,020
Oklahoma
Wait how did you get them to reset the warranty? Any tips? I tried calling 1800 my appl and they claimed that because i bought it "open box" that the warranty won't reset.

Trying submitting it via fax - with copy of receipt.

https://selfsolve.apple.com/agreementWarrantyDynamic.do

Put in your serial # - should be a link that says something like...if the proof of purchase is a different date blah blah blah - click that and follow instructions.

BB open box items are generally in perfect working condition.
 
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Flapjacks

macrumors newbie
Original poster
Mar 2, 2013
16
0
Trying submitting it via fax - with copy of receipt.

https://selfsolve.apple.com/agreementWarrantyDynamic.do

Put in your serial # - should be a link that says something like...if the proof of purchase is a different date blah blah blah - click that and follow instructions.

BB open box items are generally in perfect working condition.

Thanks for the link. I might try my hand at uploading my receipt (not near a fax).
 
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coolbreeze

macrumors 68000
Jan 20, 2003
1,775
1,456
UT
Wait how did you get them to reset the warranty? Any tips? I tried calling 1800 my appl and they claimed that because i bought it "open box" that the warranty won't reset.

Easy. Just email them the receipt. I did it no problem.
 

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fskywalker

macrumors 65816
Nov 6, 2009
1,223
3
My previous 13 inch MBP was an open box from BB, no issues or scratches, just like new, but in an open box. Did not knew about the resetting of warranty possibility, anyway sold it after the basic 1 year warranty to buy my first rMBP, never had a single issue with it.
 
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Ccrew

macrumors 68020
Feb 28, 2011
2,035
3
Thanks for the link. I might try my hand at uploading my receipt (not near a fax).

That's the way I've done it. scan and upload as a file.

FWIW, I make no mention of the fact it's an open box in any comments, just that it doesn't reflect date and attach receipt. You'll get a response back within a couple of days
 
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kensic

macrumors 6502
Jan 11, 2013
356
14
There's a lot of BB bashing on here, but my iPad 3, and my wife's iMac were both bought as open box from BB. Both I scanned the receipts and forwarded to Apple through the support portal and the warranties were reset to the day I bought them. Both couldn't be told from new.

Only issue with either was that the OS restore disc was missing for the iMac, and iLife had been already claimed. Since I had it from other machines it was no issue for me.

yup i also bought an open box, couldn't happier with the price. sent in the reciept, warranty date was reseted, the rep gave me a different ilife code because it was already taken :) & mountain lion upgrade for free too (computer came with lion)

best buy open boxes are the best if you are patient, you can actually get mac products for unto 50% off.
 
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fskywalker

macrumors 65816
Nov 6, 2009
1,223
3
yup i also bought an open box, couldn't happier with the price. sent in the reciept, warranty date was reseted, the rep gave me a different ilife code because it was already taken :) & mountain lion upgrade for free too (computer came with lion)

best buy open boxes are the best if you are patient, you can actually get mac products for unto 50% off.

A school friend used to work for Best Buy and as said you can get, if patient, great offers on end of life Mac products; she bought a 13 inch MBA for $500, it was not an employee discount and was like new!
 
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Spink10

Suspended
Nov 3, 2011
4,261
1,020
Oklahoma
A school friend used to work for Best Buy and as said you can get, if patient, great offers on end of life Mac products; she bought a 13 inch MBA for $500, it was not an employee discount and was like new!

BestBuy running sale of 50% off any 2011 macs they may still have. Just got a high end 15" 2011 for 1100 new.
 
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xShane

macrumors 6502a
Nov 2, 2012
814
37
United States
Wait how did you get them to reset the warranty? Any tips? I tried calling 1800 my appl and they claimed that because i bought it "open box" that the warranty won't reset.

I'd definitely return it. Buy a refurb from Apple. Much better warranty conditions and it's going to be much better quality.
 
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Ccrew

macrumors 68020
Feb 28, 2011
2,035
3
I'd definitely return it. Buy a refurb from Apple. Much better warranty conditions and it's going to be much better quality.


Yeah, we all know they make the Best Buy Macbooks so much crappier :rolleyes:
 
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brop52

macrumors 68000
Feb 26, 2007
1,620
3
Michigan
My sister-in-law's brother-in-law is a manager at a Best Buy. He gave us a significant discount off the already discounted open box price of a low end 13" 2012 cMBP. We ended up paying around $750 in the end. It's been a great machine, no stuck pixels, not any issues at all and all of the accessories were in the box. No problems with fixing the warranty date though they were off by a few weeks when setting the date.
 
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Flapjacks

macrumors newbie
Original poster
Mar 2, 2013
16
0
My sister-in-law's brother-in-law is a manager at a Best Buy. He gave us a significant discount off the already discounted open box price of a low end 13" 2012 cMBP. We ended up paying around $750 in the end. It's been a great machine, no stuck pixels, not any issues at all and all of the accessories were in the box. No problems with fixing the warranty date though they were off by a few weeks when setting the date.

Did apple reset the warranty period for you or was it done through best buy.
 
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Stetrain

macrumors 68040
Feb 6, 2009
3,548
18
Yeah, we all know they make the Best Buy Macbooks so much crappier :rolleyes:

I don't think it's about the problem rate with Best Buy vs Apple purchased Macbooks, rather the way that things are handled if you do have a problem.
 
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swerve147

macrumors 6502a
Jan 12, 2013
803
63
I don't think it's about the problem rate with Best Buy vs Apple purchased Macbooks, rather the way that things are handled if you do have a problem.

I'd rather have Apple refurbish my MacBook than Best Buy, that's for certain. Not to say you can't luck out with the latter, although you have to be a lot more careful.
 
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robvas

macrumors 68040
Mar 29, 2009
3,240
625
USA
I buy open box from MicroCenter and Best Buy. Never had any issues but I always power up and inspect before leaving the store.
 
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jlc1978

macrumors 68040
Aug 14, 2009
3,204
1,547
I bought my rMBP at BB at a 30% discount. You can take it to a Genius Bar and ask them to run a diagnostic which they did for free after I explained it was a BB open box and wanted to be sure it had no problems. Apple also sent me a new iLife code. I have not rest the warranty but Apple did it with no issues for my last open box purchase.
Overall u am real happy with my BB open box purchases.
 
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Flapjacks

macrumors newbie
Original poster
Mar 2, 2013
16
0
Bleh. Got my email back from Applecare. They denied my request for the warranty reset. What a blower.
 
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g4cube

macrumors 6502a
Apr 22, 2003
760
13
My BB open box score last year was one of the last 17" Macbook Pro i7 computers. MD311LL/A

They had two, and were marked down significantly. When I asked about them, they said there was an additional 20% discount that day. I asked to look at the two they had, and ended up picking the one that had never even been turned on or removed from it's inside clear-plastic wrapping that is on every laptop. It had never been touched.

Out the door for a little over $1300.
 
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adamjb22

macrumors newbie
Feb 18, 2013
9
0
Thought Id chime in about my experience with BestBuy open box this week.

I'm an avid stalker of the open box section on there app and found one of my local stores had a 13" base rMBP listed for $1162. So went in the store to inquire about it, talked to a stooge and after searching for it for about 15 mins he informed me that it was with geek squad getting "re-formatted". So I gave him my info and told him to have a geeksquad person call me when it was ready.

About 5 hrs later I got a call from geeksquad and he told me that he was unable to reformat the computer, that he wiped the hd but unable to do anything else because "the laptop does not have an ethernet port". But I could take it to an apple store and they could do it. Told him id still be interested if they discount it further, he talked to his manager and he gave me another $40 off.

I ended up paying $1112 for a pristine rMBP, just had to take it to the apple store in which they ran a diagnostic, installed OSX and iLife in under 15 mins. So far I LOVE this computer and saved a decent amount of cash!!
 
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