Explain to me what this means

Discussion in 'MacBook Pro' started by theman, Sep 11, 2007.

  1. theman macrumors 6502a

    Joined:
    Jul 26, 2007
    #1
    Off Apple's site:

    "Configure-to-order, personalized or other customized products may not be returned for refund or exchange under any circumstances unless such product is Dead on Arrival (see the section below for more detailed information on such Dead on Arrival products)."

    Does this mean I cannot return my GLOSSY MBP that has severe yellowing on the bottom of the screen?
     
  2. EricNau Moderator emeritus

    EricNau

    Joined:
    Apr 27, 2005
    Location:
    San Francisco, CA
    #2
    It means you're going to have to talk to Apple to get your display replaced.
     
  3. jephyb macrumors newbie

    Joined:
    Jul 10, 2006
    Location:
    Cleveland, OH
    #3
    EricNau is Correct. Built to order machines cannot be returned, unless they are DOA. I would consider the yellowing to be in the same category as DOA.
     
  4. theman thread starter macrumors 6502a

    Joined:
    Jul 26, 2007
    #4
    You mean, get it repaired, not get a new one? are you serious? Why didn't i just buy a refurbished one then?
     
  5. EricNau Moderator emeritus

    EricNau

    Joined:
    Apr 27, 2005
    Location:
    San Francisco, CA
    #5
    I don't follow...

    If you get it repaired, you get the same computer back (i.e. the new computer you purchased).
     
  6. jephyb macrumors newbie

    Joined:
    Jul 10, 2006
    Location:
    Cleveland, OH
    #6
    Hmm, I would say try and give 1-800-APL-CARE a call, see what they have to say. Not sure whether they would just replace the screen, or the entire computer.
     

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