Exploding Note 7's Cause Samsung to Suspend Shipments

[willmtaylor]

http://www.reuters.com/article/us-samsung-elec-smartphones-idUSKCN1161BL

http://appleinsider.com/articles/16/08/31/samsung-stops-shipments-of-exploding-galaxy-note-7-phones

Tech giant Samsung Electronics Co Ltd said on Wednesday shipments of the Galaxy Note 7 smartphone are being delayed as the firm conducts additional quality control testing for the premium device.

"Shipments of the Galaxy Note 7 are being delayed due to additional tests being conducted for product quality," Samsung said in a statement to Reuters. The firm did not elaborate on what it is testing and to what markets shipments are being delayed.

Local media reports have said some users of the Galaxy Note 7, which launched in South Korea and other markets earlier this month, have claimed that the battery for their phones exploded.
​

Update from ZDNET:

Samsung will recall Galaxy Note 7 handsets already sold to consumers in South Korea following incidents of the phone's battery exploding, local media is reporting.

According to Chosun Ilbo, the South Korean tech giant plans to recall around 400,000 Note 7 units sold in South Korea.

It halted shipments to local telcos on Wednesday following multiple reports of the exploding batteries in both Korea and abroad. Samsung previously confirmed it was doing more quality testing for the phones.

A source familiar with the matter told ZDNet that the firm will post a notice for consumers soon and that it has not been decided whether it will recall all Note 7 handsets sold or only the ones it deems affected by the defective parts.


​

 

[lazard]

At least Samsung acknowledges the issue whereas Apple usually begins with "user error".

 

[willmtaylor]

At least Samsung acknowledges the issue whereas Apple usually begins with "user error".

Maybe Samsung will offer Note 7 buyers free bumpers or offer an alternative way to hold the device.

 

[keysofanxiety]

or offer an alternative way to hold the device.

10 feet from your face. While wincing.

 

[Moccasin]

Mashable are now running with this story & so are the Guardian

The Guardian gave the Note 7 a 5* review and Mashable acknowledge the device's good reviews too. It may just be poor quality cables/chargers causing this, but the fact that Samsung have taken action to halt deliveries & announced the need for quality checks suggests there's a problem they're trying to sort out/identify. Even if it is 3rd party products causing the problem, that's still something that is of concern if it causes such catastrophic damage.

Yes, Apple have had their own problems in the past with various design problems but they haven't (to my knowledge) had to halt sales of a flagship device, within a week of it going on sale, to avoid the risk of injury (or worse) to users. There have been isolated problems with their products, but not of this apparent level of seriousness.

I hope Samsung can work this out quickly and not have to recall the Note 7.

 

[The-Real-Deal82]

At least Samsung acknowledges the issue whereas Apple usually begins with "user error".

It would be a little insensitive blaming the user as they lay in a burns unit after this caught fire in their pocket lol. I can't think of many instances where phones have done this or the PR reaction?

 

[willmtaylor]

At least Samsung acknowledges the issue whereas Apple usually begins with "user error".

To be fair though, in those rare instances when iPhones have had issues, almost all were later proven to be user errror: using crappy charging cables with crappy house wiring in the bathroom after having a 3rd party battery replacement, etc.

 

[Jax44]

They blew it.

 

[C DM]

To be fair though, in those rare instances when iPhones have had issues, almost all were later proven to be user errror: using crappy charging cables with crappy house wiring in the bathroom after having a 3rd party battery replacement, etc.

As far as batteries/charging goes, it seems to be the case. As far as some other things go, there are some instances of an issue that Apple has addressed, as there have been various replacement programs for different things, and various OS updates in relation to things that have gotten messed up in some way in a previous update at some point. Apple sometimes jumps on things themselves, but sometimes it seems to take some pushing (unless it's somehow coincidental somehow).

 

[Casfin]

At least Samsung acknowledges the issue whereas Apple usually begins with "user error".

Apples issues were stuff like antennae gate, bend gate...

Explode gate is a whole new ball of wax.

 

[Tech198]

exploding batteries ..? didn't see this coming, particularly from Samsung

But then again.. Apple is always in the "news" weather good or bad... Its about time Samsung could their share as well..

To be fair though, in those rare instances when iPhones have had issues, almost all were later proven to be user errror: using crappy charging cables with crappy house wiring in the bathroom after having a 3rd party battery replacement, etc.

...and yet people choose to ignore 'Made for iPhone"..... You get what u use.. and the only reason users give it the price tag or lack of features.

 

[jamezr]

To be fair though, in those rare instances when iPhones have had issues, almost all were later proven to be user errror: using crappy charging cables with crappy house wiring in the bathroom after having a 3rd party battery replacement, etc.

No Apple never admits they made a mistake. Like Antenna gate with the iphone 4?

Then there is this....see iphones explode too....that lead to serious injury

http://www.telegraph.co.uk/news/2016/08/02/exploding-iphone-leaves-man-with-third-degree-burns/

 

[willmtaylor]

No Apple never admits they made a mistake. Like Antenna gate with the iphone 4?

Then there is this....see iphones explode too....that lead to serious injury

http://www.telegraph.co.uk/news/2016/08/02/exploding-iphone-leaves-man-with-third-degree-burns/

Oh, the Aussie who kept his smartphone wedged in his sweaty bike shorts in the heat and then fell from his mountain bike and landed on his phone which happened to puncture the battery? Yeah, pretty typical situation.

Sounds exactly like factory fresh phones randomly bursting into flames

 

[Klyster]

So how many have exploded so far?

 

[mildocjr]

Snoop Dogg saw this coming

 

[willmtaylor]

So how many have exploded so far?

"But more recently there have been several reports in Korea and overseas claiming that the phone exploded while charging. No injuries from the accidents have been reported." -Korean Herald

"With nearly half a million already out the door, the Note 7 is already a hit, but two users have already reported their phones catching fire while charging." -TechCrunch

"One user posted images of a charred Galaxy Note 7 on a South Korean website called Ppomppu, claiming the phone caught fire while charging. South Korean media have reported several similar incidents." -Reuters

"South Korea's Yonhap News said five or six explosions were reported by consumers. It cited pictures of severely damaged phones shared in local online communities, social media and YouTube. The photos and accounts could not immediately be verified." -ABC News

[doublepost=1472699621][/doublepost]

Snoop Dogg saw this coming

Now I understand why Samsung had Lil Wayne pouring champagne all over his phones.

 

[jamezr]

Oh, the Aussie who kept his smartphone wedged in his sweaty bike shorts in the heat and then fell from his mountain bike and landed on his phone which happened to puncture the battery? Yeah, pretty typical situation.

Sounds exactly like factory fresh phones randomly bursting into flames

Then there are no injuries reported for the Note 7. But a lot have been reported for iphones.....

Take the time to google exploding iphones........
There are too many pictures to put them here...so I;ll just leave the link...

https://www.google.com/search?q=exploding+iphone&tbm=isch&imgil=kON8_k9j_sFcvM%3A%3BrhlV9EWj_uJBrM%3Bhttp%253A%252F%252Fwww.digitaltrends.com%252Fmobile%252Fmore-exploding-iphones%252F&source=iu&pf=m&fir=kON8_k9j_sFcvM%3A%2CrhlV9EWj_uJBrM%2C_&usg=__lfpuj_WStySEp5M38Loc_9kle9U=&biw=1278&bih=633&dpr=2&ved=0ahUKEwj1tZSSiu3OAhWGQiYKHVzcAMcQyjcIMg&ei=rIzHV_WvJoaFmQHcuIO4DA#imgrc=kON8_k9j_sFcvM:

http://www.dazeddigital.com/artsand...phone-causes-third-degree-burns-on-teens-body
[doublepost=1472704715][/doublepost]

So how many have exploded so far?

There have been two confirmed so far. Then if you look it up there have been far more iPhones that have exploded and caused injuries than Samsung phones.

 

[5105973]

Yikes! Well it charges so fast and holds the charge so well I stopped charging it overnight anyway and am glad I did after hearing of this. I hope this gets resolved soon.

 

[Lloydbm41]

There have been 2 (yes a total of 2) Note 7's having an issue out of several million already in the hands of people.

The halting of sales is in Korea only. We don't know if the halting of sales is due to low inventory or precautionary in nature as they examine the one Note 7 that failed in Korea.

We don't know if the phones that caught fire were using official Samsung chargers or 3rd party chargers and cords. (Similar issues have happened to iPhones as well.)

Needless to say, most of these articles are "The sky is falling and my online rag needs to get the story out quicker than the next guy, even if it means not verifying info" b.s.

 

[Tubamajuba]

At least Samsung acknowledges the issue whereas Apple usually begins with "user error".

Uh yeah... these phones are actually capable of causing serious harm to people. I don't recall antenna-challenged or bent iPhones exploding. Of course, I'm sure that plenty of MacRumors users would prefer an exploding Samsung phone over a safe, functioning iPhone.

 

[jamezr]

Uh yeah... these phones are actually capable of causing serious harm to people. I don't recall antenna-challenged or bent iPhones exploding. Of course, I'm sure that plenty of MacRumors users would prefer an exploding Samsung phone over a safe, functioning iPhone.

But there are plenty of exploding iphones that have caused injuries....

https://www.google.com/search?q=exp...cAMcQyjcIMg&ei=rIzHV_WvJoaFmQHcuIO4DA#imgrc=_

 

[Lloydbm41]

Uh yeah... these phones are actually capable of causing serious harm to people. I don't recall antenna-challenged or bent iPhones exploding. Of course, I'm sure that plenty of MacRumors users would prefer an exploding Samsung phone over a safe, functioning iPhone.

"Safe, functioning iPhone"?

You mean like the Touch Disease issue that is effecting a ton of iPhone6s? Link: http://www.cbsnews.com/news/apple-hit-with-lawsuit-over-iphone-touch-disease/

How about an iPhone that exploded on a plane in 2014: http://www.cultofmac.com/291864/iphone-5-catches-fire-mid-flight-causes-emergency-evacuation/
Or another one that spontaneously caught fire on a flight in 2016: http://www.nbcnews.com/tech/tech-ne...-after-iphone-catches-fire-mid-flight-n543516

Or an iPad that exploded and caused a fire to break out in a carrier store in Australia: http://www.cultofmac.com/253519/ipad-air-explodes-in-store-fire-department-called-out/

Yep, them iPhones are safe and functioning alright. See how ridiculous your statement is now? And there has been 2 Note 7's that have had an issue out of around 5-10 million on the street.
[doublepost=1472714315][/doublepost]And now we are hearing from the battery side of Samsung... Looks like no faults so far.

I'm better it was 3rd party chargers and/or cable that caused the issue.

Link: http://www.sammobile.com/2016/09/01...-batteries-in-the-galaxy-note-7-being-faulty/

 

[MRU]

So another thread turns into Samsung vs Apple .......



every



single



time

 

[Tubamajuba]

But there are plenty of exploding iphones that have caused injuries....

https://www.google.com/search?q=exp...cAMcQyjcIMg&ei=rIzHV_WvJoaFmQHcuIO4DA#imgrc=_

Not nearly as prevalent as what's going on here. There are stories all over the place of various gadgets catching on fire, but rarely are they bad enough to warrant a recall/suspension of sale.

"Safe, functioning iPhone"?

You mean like the Touch Disease issue that is effecting a ton of iPhone6s? Link: http://www.cbsnews.com/news/apple-hit-with-lawsuit-over-iphone-touch-disease/

How about an iPhone that exploded on a plane in 2014: http://www.cultofmac.com/291864/iphone-5-catches-fire-mid-flight-causes-emergency-evacuation/
Or another one that spontaneously caught fire on a flight in 2016: http://www.nbcnews.com/tech/tech-ne...-after-iphone-catches-fire-mid-flight-n543516

Or an iPad that exploded and caused a fire to break out in a carrier store in Australia: http://www.cultofmac.com/253519/ipad-air-explodes-in-store-fire-department-called-out/

Yep, them iPhones are safe and functioning alright. See how ridiculous your statement is now? And there has been 2 Note 7's that have had an issue out of around 5-10 million on the street.
[doublepost=1472714315][/doublepost]And now we are hearing from the battery side of Samsung... Looks like no faults so far.

I'm better it was 3rd party chargers and/or cable that caused the issue.

Link: http://www.sammobile.com/2016/09/01...-batteries-in-the-galaxy-note-7-being-faulty/

I never even remotely implied that every single iPhone was safe and functioning, so I'm not sure why the link vomit was warranted. Like I said to the above poster, there's obviously something different going on here to warrant a suspension of sale so soon after launch. Two exploding devices of the same model in a very short period of time is
different than various gadgets of different makes and models having the same kind of issue.

 

[AustinIllini]

So another thread turns into Samsung vs Apple .......



every



single



time

In fairness, phones are exploding from Samsung, and we're on an Apple board.

That being said, Samsung continues to have wholes in their quality program. This won't ever happen again, but it's still pretty embarrassing. Last gen it was the pen, now it's this.