exporting photos from iphone 3gs

[pavelbure]

i have a few pics and videos on my iphone. when i start up iphoto 08 it recognizes my device but when i click on the phone there aren't any pictures showing up.

is there a setting i need to enable to do this ?

 

[djrobx]

Did you upgrade from a 2G or 3G by any chance?

Mine was even worse - the iPhone device simply didn't show up. Something clearly went wrong in the transfer from my old phone. Each time I connected it to iTunes I got a "Send debug info to apple?" question.

I restored the phone to factory settings, and now my photo export is working normally.

 

[skwoytek]

Does Image Capture see them? It's in your Applications folder on your Mac.

 

[pavelbure]

Does Image Capture see them? It's in your Applications folder on your Mac.

nope, does not see them.


this is my 1st iphone.

 

[skwoytek]

I didn't see you mention it. Have you rebooted the iPhone? Hold the Sleep/Wake button + Home button until you see the Apple logo (when you see the slide to power off screen, keep holding).

 

[pavelbure]

i tried that. my wife's phone does not work either. weird though, iphoto shows her phone, but it still says my phones name.

i will try on my mbp tomorrow.

 

[skwoytek]

i tried that. my wife's phone does not work either. weird though, iphoto shows her phone, but it still says my phones name.

i will try on my mbp tomorrow.

Yep, sound like maybe it's one the Mac side. Before you give up and restore, email everything to yourself. There's no sense in losing your photos due to a syncing issue.

 

[djrobx]

Does Image Capture see them? It's in your Applications folder on your Mac.

In my case, no. Image capture reported "No capture devices connected". iTunes did see the phone and could sync to it.

I rebooted into XP. That was even more strange. Like on the Apple side, it was like there was no camera attached. What was weird is that closing the lid on my macbook and re-opening it caused windows to see the camera device briefly. But then it would hang trying to acquire the thumbnails!

Tried rebooting the phone, it made no difference. Resetting to factory settings didn't work - I had to wipe out the existing media for it to start working again.

 

[pavelbure]

ok, i did a combination of stuff. i tried it on my mbp and it worked fine. so i got everything off then deleted them from the phone. i plugged it back into my imac and no pictures, which is good because i didn't have any. took a picture, again no pictures.

hmmmm, so i restarted my machine and now it all seems to be working ok.

thanks for the help guys.

 

[Krikke68]

I ran into similar problems several times and now I use PhotoToMac to transfer my photos to my Mac over WiFi. It's so much simpler and it always works.

 

[jontucker]

Despite the phrase "Have you tried turning it off and on again?" being the butt of many jokes... it actually resolves the majority of IT related issues!