Well, the unthinkable happened. After going caseless on every iPhone since the 1st generation, my iPhone 14 Pro took a tumble out of the pocket of my gym shorts onto my concrete driveway while getting out of my car on Saturday afternoon. My track record has been great up to this point with my iPhones over the last 16 years. My screen is cracked in the bottom right between the antenna bands and the stainless is pretty beat up. I pulled up the Apple Support app, and it gave me the option of the $29 screen replacement in-store (1 hour drive), or a $99 express replacement device. I went ahead with the ERS order on Saturday afternoon.
My question is for those of you who have done express replacements in the past. How long has shipping normally taken? It’s now Tuesday morning, and I have no shipment status in the Apple Support app (“ordered“ status), and no tracking information in my FedEx or UPS apps. Also, how was your experience with the process overall? They’ve charged my card with the authorization hold (actually occurred within minutes of the order on Saturday), and so I’m just waiting on shipping. Any issues with the return process or gotchas I should be aware of? Thanks in advance!
My question is for those of you who have done express replacements in the past. How long has shipping normally taken? It’s now Tuesday morning, and I have no shipment status in the Apple Support app (“ordered“ status), and no tracking information in my FedEx or UPS apps. Also, how was your experience with the process overall? They’ve charged my card with the authorization hold (actually occurred within minutes of the order on Saturday), and so I’m just waiting on shipping. Any issues with the return process or gotchas I should be aware of? Thanks in advance!