Express Replacement is now $29.99?

Discussion in 'iPhone' started by EdisEdward, Apr 14, 2016.

  1. EdisEdward macrumors 6502

    Joined:
    Feb 4, 2013
    #1
    I have some problems with my iphone 6s+ and called apple; they said they can send me a replacement but i will be charged $29.99 for the service....when did they start charging for this "service"? my phone is obviously still under warranty
     
  2. dennysanders macrumors 6502

    dennysanders

    Joined:
    Nov 6, 2015
    Location:
    Oregon
    #2
    that's been the shipping fee for the express replacement option for quite a while
     
  3. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #3
    Yes, and it is sometimes waived.
     
  4. dennysanders macrumors 6502

    dennysanders

    Joined:
    Nov 6, 2015
    Location:
    Oregon
    #4
    more often than not, actually...he must've spoke with a newer advisor
     
  5. dave006 macrumors 68020

    Joined:
    Jul 3, 2008
    #5
    ERS is above standard warranty service. For $29.99 they ship you a new replacement device immediately via overnight service and you have 10 days to return your device. There are other free options but this one sends you.

    I have found that the fee is most frequently waived when I have AppleCare on the device.

    Hey just remember they also place a hold on your credit card for the "replacement value" of the device. In your case it will be $749, $849, or $949 depending on the storage configuration.

    Dave
     
  6. EdisEdward thread starter macrumors 6502

    Joined:
    Feb 4, 2013
    #6
    this is the first time they asked me to pay, and i haven ever had apple care. i got Express replacements several times for previous iphoens and watches etc.

    maybe i'll call back so i dont have to waste time at the store
     
  7. Beenblacklisted macrumors 6502

    Beenblacklisted

    Joined:
    Dec 28, 2011
    Location:
    Miami,Fl
    #7
    It All depends on how your behavior and demeanor is, with the person whom you are speaking with.
     
  8. Cergman macrumors 6502a

    Cergman

    Joined:
    Jan 1, 2013
    Location:
    my tesla
    #8
    This fee is always automatically waived with AppleCare+ which is one of the reasons I get the extended warranty. It's very convenient to have them simply ship you a new phone so you don't have to worry about going to the Genius Bar or being without a phone.
     
  9. Tsuchiya macrumors 68020

    Tsuchiya

    Joined:
    Jun 7, 2008
    #9
    Last I checked you wouldn't get charged if you had AC+.

    Either way, worth it simply for the convenience.
     

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