Express Replacement is now $29.99?

EdisEdward

macrumors 6502a
Original poster
Feb 4, 2013
528
135
I have some problems with my iphone 6s+ and called apple; they said they can send me a replacement but i will be charged $29.99 for the service....when did they start charging for this "service"? my phone is obviously still under warranty
 

willmtaylor

macrumors G4
Oct 31, 2009
10,300
8,167
Here(-ish)
I have some problems with my iphone 6s+ and called apple; they said they can send me a replacement but i will be charged $29.99 for the service....when did they start charging for this "service"? my phone is obviously still under warranty
that's been the shipping fee for the express replacement option for quite a while
Yes, and it is sometimes waived.
 

dave006

Contributor
Jul 3, 2008
3,382
696
Just West of East
ERS is above standard warranty service. For $29.99 they ship you a new replacement device immediately via overnight service and you have 10 days to return your device. There are other free options but this one sends you.

I have found that the fee is most frequently waived when I have AppleCare on the device.

Hey just remember they also place a hold on your credit card for the "replacement value" of the device. In your case it will be $749, $849, or $949 depending on the storage configuration.

Dave
 

EdisEdward

macrumors 6502a
Original poster
Feb 4, 2013
528
135
this is the first time they asked me to pay, and i haven ever had apple care. i got Express replacements several times for previous iphoens and watches etc.

maybe i'll call back so i dont have to waste time at the store
 

Cergman

macrumors 6502a
Jan 1, 2013
852
303
my tesla
This fee is always automatically waived with AppleCare+ which is one of the reasons I get the extended warranty. It's very convenient to have them simply ship you a new phone so you don't have to worry about going to the Genius Bar or being without a phone.
 
  • Like
Reactions: willmtaylor

Tsuchiya

macrumors 68020
Jun 7, 2008
2,310
370
Last I checked you wouldn't get charged if you had AC+.

Either way, worth it simply for the convenience.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.