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Express replacement service iPhone 6Plus

Donstil-nl

Donstil-nl

macrumors 6502a
Original poster
Jun 27, 2008
527
427
Netherlands
hi there.

I got a couple of weeks old iPhone 6 Plus with a malfunctioning Wifi module (It thinks it's on wifi but does not receive Internet. And I see it dropping in my router).

So I contacted Apple. It's a warranty issue and they send me a box (got it yesterday). But now i started to think it's not handy to mis my phone a couple of days (maybe longer)

So I contacted Apple Again and they offered me express replacement service. Only the dude on the phone asked me if I dropped it at some point. I said no but know after thinking about it I have dropped it before. It's not related or what so ever (I got the wifi problems before dropping) but the iPhone is a little damaged (on the corners) because of the drop.

What do you guys think is better.
1. Keep the first option. Send in phone and hope they repair it even it's a little damaged
Of
2. Use express replacement even my phone is a little damaged.

I ask this because Apple Express replacement is Reserving €1000,- on my card and they will charge that if there are complications.

I only don't now how they will react about my damage. And I cannot call them to find out, because then they will know :)
 
Applejuiced said:
If it has physical damage and he put down that you claim that you didn't drop it and they receive it with dings on the corners then they could deny you a replacement.
Click to expand...

They only asked me if I think the malfunction is from water or drop damage and that's not the case here.
 
Donstil-nl said:
hi there.

I got a couple of weeks old iPhone 6 Plus with a malfunctioning Wifi module (It thinks it's on wifi but does not receive Internet. And I see it dropping in my router).

So I contacted Apple. It's a warranty issue and they send me a box (got it yesterday). But now i started to think it's not handy to mis my phone a couple of days (maybe longer)

So I contacted Apple Again and they offered me express replacement service. Only the dude on the phone asked me if I dropped it at some point. I said no but know after thinking about it I have dropped it before. It's not related or what so ever (I got the wifi problems before dropping) but the iPhone is a little damaged (on the corners) because of the drop.

What do you guys think is better.
1. Keep the first option. Send in phone and hope they repair it even it's a little damaged
Of
2. Use express replacement even my phone is a little damaged.

I ask this because Apple Express replacement is Reserving €1000,- on my card and they will charge that if there are complications.

I only don't now how they will react about my damage. And I cannot call them to find out, because then they will know :)
Click to expand...
Honesty is the best policy.
 
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ATS said:
Honesty is the best policy.
Click to expand...

Not in this case if you ask me.

Applejuiced said:
The malfunction could be from getting dropped. Off course customers will claim it's not cause of that and that it broke on its own.
That's up to their judgement to decide from the appearance of the device.
Click to expand...

No it could not be, because I had the problem before it dropped (like I said in my OP)

I live in the Netherlands btw, we are protected by warranty law, if they want to state that's it's from dropping they have to proof it, not only say it or point at external damage.
 
Donstil-nl said:
Not in this case if you ask me.

The true value of a man's worth is measured by his level of integrity.

No it could not be, because I had the problem before it dropped (like I said in my OP)

I live in the Netherlands btw, we are protected by warranty law, if they want to state that's it's from dropping they have to proof it, not only say it or point at external damage.
Click to expand...
 
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Applejuiced said:
Good luck with that.
How would you prove that the problem was there before the drops happened?
Click to expand...

I cannot proof that but that's not necessary here. In Europe it's the other way around because consumers are protected. So if Apple claims the wifi is broken because of dropping they have to proof that.
 
Donstil-nl said:
I cannot proof that but that's not necessary here. In Europe it's the other way around because consumers are protected. So if Apple claims the wifi is broken because of dropping they have to proof that.
Click to expand...

It doesn't lend any credibility to your case if you lied about there being no physical damage to the phone. They could still deny you service if you lie about the phone being in good physical condition (e.g. no dings caused by drops). That means you will have just wasted more time as they will either send you back the phone, or more likely charge you for the replacement. They don't even have to prove that you caused the wifi issue because you lied about your phone's condition just so you could receive a "new" device.

The best thing you can do is to just send it in and be without your phone for a period of time. It is much easier and has far less likelihood of causing issues for you. Your trying to get off on a technicality (European Consumer Laws), when they can do the same thing to you because you created a situation that didn't need to be created in the first place.
 
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Donstil-nl said:
... I ask this because Apple Express replacement is Reserving €1000,- on my card and they will charge that if there are complications. ...
Click to expand...

The [main] reason they reserve that sum is in case you don't return your original iPhone after they've already sent you a replacement.

[Edit: clarified]
 
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bhayes444 said:
It doesn't lend any credibility to your case if you lied about there being no physical damage to the phone. They could still deny you service if you lie about the phone being in good physical condition (e.g. no dings caused by drops). That means you will have just wasted more time as they will either send you back the phone, or more likely charge you for the replacement. They don't even have to prove that you caused the wifi issue because you lied about your phone's condition just so you could receive a "new" device.

The best thing you can do is to just send it in and be without your phone for a period of time. It is much easier and has far less likelihood of causing issues for you. Your trying to get off on a technicality (European Consumer Laws), when they can do the same thing to you because you created a situation that didn't need to be created in the first place.
Click to expand...


You're right, with express replacement, if the phone is disqualified for warranty repair due to damage the authorization will simply become a charge and you've effectively purchased yourself a new iPhone.
 
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Command said:
You're right, with express replacement, if the phone is disqualified for warranty repair due to damage the authorization will simply become a charge and you've effectively purchased yourself a new iPhone.
Click to expand...

That's not fully correct (though you are right that the full fee would also apply if the iPhone doesn't even qualify - in the worst case - for out-of-warranty service, which seems unlikely under the circumstances).

There are various possibilities including covered under warranty, eligible for out-of-warranty repair, ineligible for OOWR and not returned / returned late.

Prices and conditions for each are here:

Click on the arrow next to "My iPhone is under warranty or covered by an AppleCare product..."

US (in English):

https://support.apple.com/kb/index?...tes&product=iphone&select=ADVANCE_REPLACEMENT

Netherlands (in Dutch or English, via dropdown):

https://support.apple.com/kb/index?..._NL&product=iphone&select=ADVANCE_REPLACEMENT
 
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the charge on your card is incase you don't return the other phone. now if they decline an in warranty repair/replacement, they'll give you options for an out of warranty replacement
 
Oke I choose the Normal way. The iPhone has left my work today.
Hope they find if fast because I miss it already :)
 
Command said:
You're right, with express replacement, if the phone is disqualified for warranty repair due to damage the authorization will simply become a charge and you've effectively purchased yourself a new iPhone.
Click to expand...

If they do that, they'd better send back the original device, otherwise, that would be considered theft...
 
bniu said:
If they do that, they'd better send back the original device, otherwise, that would be considered theft...
Click to expand...

Yes that's indeed also one of the options.
Only you get your phone back without the €29,- for express replacement and after you send in the New phone you received.
 
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