Express replacement service iPhone 6Plus

Discussion in 'iPhone' started by Donstil-nl, Jun 27, 2015.

  1. Donstil-nl macrumors 6502

    Donstil-nl

    Joined:
    Jun 27, 2008
    Location:
    Netherlands
    #1
    hi there.

    I got a couple of weeks old iPhone 6 Plus with a malfunctioning Wifi module (It thinks it's on wifi but does not receive Internet. And I see it dropping in my router).

    So I contacted Apple. It's a warranty issue and they send me a box (got it yesterday). But now i started to think it's not handy to mis my phone a couple of days (maybe longer)

    So I contacted Apple Again and they offered me express replacement service. Only the dude on the phone asked me if I dropped it at some point. I said no but know after thinking about it I have dropped it before. It's not related or what so ever (I got the wifi problems before dropping) but the iPhone is a little damaged (on the corners) because of the drop.

    What do you guys think is better.
    1. Keep the first option. Send in phone and hope they repair it even it's a little damaged
    Of
    2. Use express replacement even my phone is a little damaged.

    I ask this because Apple Express replacement is Reserving €1000,- on my card and they will charge that if there are complications.

    I only don't now how they will react about my damage. And I cannot call them to find out, because then they will know :)
     
  2. lakaiordie macrumors 65816

    Joined:
    Jun 17, 2008
  3. Applejuiced macrumors Westmere

    Applejuiced

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    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #3
    If it has physical damage and he put down that you claim that you didn't drop it and they receive it with dings on the corners then they could deny you a replacement.
     
  4. Donstil-nl thread starter macrumors 6502

    Donstil-nl

    Joined:
    Jun 27, 2008
    Location:
    Netherlands
    #4
    They only asked me if I think the malfunction is from water or drop damage and that's not the case here.
     
  5. Donstil-nl thread starter macrumors 6502

    Donstil-nl

    Joined:
    Jun 27, 2008
    Location:
    Netherlands
    #5
    Yeah I can do that tomorrow. It's 02:01am here now.
     
  6. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #6
    The malfunction could be from getting dropped. Off course customers will claim it's not cause of that and that it broke on its own.
    That's up to their judgement to decide from the appearance of the device.
     
  7. ATS macrumors regular

    ATS

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    North Carolina
    #7
    Honesty is the best policy.
     
  8. Donstil-nl thread starter macrumors 6502

    Donstil-nl

    Joined:
    Jun 27, 2008
    Location:
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    #8
    Not in this case if you ask me.

    No it could not be, because I had the problem before it dropped (like I said in my OP)

    I live in the Netherlands btw, we are protected by warranty law, if they want to state that's it's from dropping they have to proof it, not only say it or point at external damage.
     
  9. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #9
    Good luck with that.
    How would you prove that the problem was there before the drops happened?
     
  10. ATS macrumors regular

    ATS

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    May 7, 2015
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    North Carolina
    #10
     
  11. Donstil-nl thread starter macrumors 6502

    Donstil-nl

    Joined:
    Jun 27, 2008
    Location:
    Netherlands
    #11
    I cannot proof that but that's not necessary here. In Europe it's the other way around because consumers are protected. So if Apple claims the wifi is broken because of dropping they have to proof that.
     
  12. bhayes444 macrumors 6502a

    Joined:
    Jul 13, 2013
    #12
    It doesn't lend any credibility to your case if you lied about there being no physical damage to the phone. They could still deny you service if you lie about the phone being in good physical condition (e.g. no dings caused by drops). That means you will have just wasted more time as they will either send you back the phone, or more likely charge you for the replacement. They don't even have to prove that you caused the wifi issue because you lied about your phone's condition just so you could receive a "new" device.

    The best thing you can do is to just send it in and be without your phone for a period of time. It is much easier and has far less likelihood of causing issues for you. Your trying to get off on a technicality (European Consumer Laws), when they can do the same thing to you because you created a situation that didn't need to be created in the first place.
     
  13. iConnected, Jun 28, 2015
    Last edited: Jun 28, 2015

    iConnected macrumors 6502a

    iConnected

    Joined:
    Feb 17, 2011
    #13
    The [main] reason they reserve that sum is in case you don't return your original iPhone after they've already sent you a replacement.

    [Edit: clarified]
     
  14. Command macrumors regular

    Command

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    Jan 23, 2015
    Location:
    USA
    #14

    You're right, with express replacement, if the phone is disqualified for warranty repair due to damage the authorization will simply become a charge and you've effectively purchased yourself a new iPhone.
     
  15. iConnected, Jun 28, 2015
    Last edited: Jun 28, 2015

    iConnected macrumors 6502a

    iConnected

    Joined:
    Feb 17, 2011
    #15
    That's not fully correct (though you are right that the full fee would also apply if the iPhone doesn't even qualify - in the worst case - for out-of-warranty service, which seems unlikely under the circumstances).

    There are various possibilities including covered under warranty, eligible for out-of-warranty repair, ineligible for OOWR and not returned / returned late.

    Prices and conditions for each are here:

    Click on the arrow next to "My iPhone is under warranty or covered by an AppleCare product..."

    US (in English):

    https://support.apple.com/kb/index?...tes&product=iphone&select=ADVANCE_REPLACEMENT

    Netherlands (in Dutch or English, via dropdown):

    https://support.apple.com/kb/index?..._NL&product=iphone&select=ADVANCE_REPLACEMENT
     
  16. lakaiordie macrumors 65816

    Joined:
    Jun 17, 2008
    #16
    the charge on your card is incase you don't return the other phone. now if they decline an in warranty repair/replacement, they'll give you options for an out of warranty replacement
     
  17. Donstil-nl thread starter macrumors 6502

    Donstil-nl

    Joined:
    Jun 27, 2008
    Location:
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    #17
    Oke I choose the Normal way. The iPhone has left my work today.
    Hope they find if fast because I miss it already :)
     
  18. bniu macrumors 6502a

    Joined:
    Mar 21, 2010
    #18
    If they do that, they'd better send back the original device, otherwise, that would be considered theft...
     
  19. Donstil-nl thread starter macrumors 6502

    Donstil-nl

    Joined:
    Jun 27, 2008
    Location:
    Netherlands
    #19
    Yes that's indeed also one of the options.
    Only you get your phone back without the €29,- for express replacement and after you send in the New phone you received.
     

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