External Hard drive problem

[Garussell]

I replaced my original hard drive on my macbook (late 09 unibody) with an intel ssd drive 335 series. everything has worked fine so far. however, when i went to plug in my external hard drive (toshiba 1tb canvio slim II) the light turns on, on the external hard drive but, it doesn't pop up on my desktop like it normally would before when its connected. i opened up the disk utility and noticed that my external hard drive S.M.A.R.T. wasn't support? I'm not really sure whats going on here any help would be great thanks!

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the external hard drive is no older than two months then the ssd i bought yesterday

 

[matthewscott661]

The smart status of the drive is a self diagnostic the drive runs when it's attached. If it fails, it means the drive is probably not working correctly. I would try using disk utility to verify and repair the drive, if that doesn't work, it may need to be replaced. If it's only a few months old, it should still be well within warranty.

 

[Garussell]

alright thanks but i tired it on my sisters macbook pro 2010 and it shows up fine?

 

[BrettApple]

If you're looking for it on the desktop on a new install of OS X, it won't show up by default (Lion and up I think).

Try going to Finder - Preferences and checking the show disks on desktop box. (May look slightly different, this is from my Snow Leopard Mac).

Also, opening finder should be able to get you there, usually they show up on the sidebar. If not, go back to the preferences and the sidebar area should have an option for that as well.

Also, Disk Utility and OS X do not support SMART over USB by default. SAT (SCSI / ATA Translation) as it is called.. There is a driver to add this capability however. http://binaryfruit.com/drivedx/usb-drive-support

So your external drive is probably just fine.

 

[Garussell]

If you're looking for it on the desktop on a new install of OS X, it won't show up by default (Lion and up I think).

Try going to Finder - Preferences and checking the show disks on desktop box. (May look slightly different, this is from my Snow Leopard Mac).
Image

Also, opening finder should be able to get you there, usually they show up on the sidebar. If not, go back to the preferences and the sidebar area should have an option for that as well.
Image

Also, Disk Utility and OS X do not support SMART over USB by default. SAT (SCSI / ATA Translation) as it is called.. There is a driver to add this capability however. http://binaryfruit.com/drivedx/usb-drive-support

So your external drive is probably just fine.

i tried doing the finder system preferences and the box's were already checked for the ones you had suggested. i tried the software and there wasn't any luck their either =\ I've attached some pictures just incase in obivous to something lol

 

[DmbShn41]

Your screenshots show that the external drive is a Windows NT file format. Can't remember but is that supported by Mac OS X? Does it show that when connected to another Mac? Have you tried regular reboot? Try resetting the PRAM and SMC? Try another USB connection? Can't remember if that model has one or two.

I'm having trouble determining the relationship between replacing you HD with a SSD, and an external drive not wanting to work all of a sudden. How did you install OS on SSD? Carbon Copy Clone? Or through disc/download? Any issues with that?

 

[Weaselboy]

i tried doing the finder system preferences and the box's were already checked for the ones you had suggested. i tried the software and there wasn't any luck their either =\ I've attached some pictures just incase in obivous to something lol

Looks like your Mac is seeing the drive but just not that Grahams NTFS partition. I'm going to take a guess here what happened. See on that Grahams partition in Disk Util where it mentions Tuxera. That is an add on driver that allows your Mac to read and write Windows NTFS partitions like this one. I suspect you had that driver installed when you partitioned this disk, then when you reinstalled OS X with the new SSD you did not reinstall the Tuxera package. Sound right?

If that is the case, just reinstall the Tuxera package and see if that works.

Otherwise.... is there data on the drive you need? If not just select the disk itself above the Graham partition then go to the erase tab and erase the whole disk to Mac OS Extended (Journaled) and you will be back in business. Of course then is can't go back and forth between a Windows machine if that is an issue for you.

 

[Garussell]

Your screenshots show that the external drive is a Windows NT file format. Can't remember but is that supported by Mac OS X? Does it show that when connected to another Mac? Have you tried regular reboot? Try resetting the PRAM and SMC? Try another USB connection? Can't remember if that model has one or two.

I'm having trouble determining the relationship between replacing you HD with a SSD, and an external drive not wanting to work all of a sudden. How did you install OS on SSD? Carbon Copy Clone? Or through disc/download? Any issues with that?

yes the windows NT file format worked before on my macbook before switched the hard drive. but the hard drive showed up on my brother and sisters macbook. I have tried rebooting i haven't tried resetting the PRAM and SMC. usb only has one and the cord isn't usb to usb. then i installed osx onto the ssd through downloading it from apple. i had one issue when i first downloaded it stop at 4 minutes remaining for awhile so i erased everything on the drive and and a fresh install. after i instilled it i repaired the disk permissions as well.

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Looks like your Mac is seeing the drive but just not that Grahams NTFS partition. I'm going to take a guess here what happened. See on that Grahams partition in Disk Util where it mentions Tuxera. That is an add on driver that allows your Mac to read and write Windows NTFS partitions like this one. I suspect you had that driver installed when you partitioned this disk, then when you reinstalled OS X with the new SSD you did not reinstall the Tuxera package. Sound right?

If that is the case, just reinstall the Tuxera package and see if that works.

Otherwise.... is there data on the drive you need? If not just select the disk itself above the Graham partition then go to the erase tab and erase the whole disk to Mac OS Extended (Journaled) and you will be back in business. Of course then is can't go back and forth between a Windows machine if that is an issue for you.

after reinstalling the OS X i used migration assistant to transfer everything from my old hard drive to the new one? but i could try reinstalling the tuxera package and what not. but there is some data i do have treasure on there that i would like to keep.

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i got it! the tuxera software wasn't working properly i reinstalled and it works fine now thanks everyone!