Extreme (ly) weird Extreme behaviour

Discussion in 'Mac Accessories' started by McRumour, Oct 30, 2014.

  1. McRumour macrumors member

    Joined:
    Oct 6, 2013
    #1
    About a month ago, after 4 months of flawless operation, my Airport Extreme 6th generation base station - developed a strange problem:

    Although the tiny green "ON" light at the front of the unit remains green and steady when it's connected to the modem and is plugged in, and all the lights on my Motorola modem remain lit and steady as well....if I should happen to open Airport Utility on my MacBook Pro while connected wirelessly, I see that the green circle beside the Internet icon in the Airport Utility window will turn from green to yellow, for approximately 3 seconds, twice every minute.
    I've actually watched and timed it for 8 minutes at a stretch.

    So yes....green to yellow 16 times in 8 minutes. (Nothing like watching the grass grow in ones spare time, right ? :D)

    If I connect the Extreme to my computer with ethernet cable - this occurs even more frequently/rapidly than twice a minute.

    The above has gone on all month.
    I've recycled both the modem and the Extreme...but that's had no effect.

    Fortunately - my actual internet connectivity appears to be unaffected except.....

    A couple of times the green circles in the Airport Utility window, beside both the "Extreme" icon and the "Express" icon (used as an Extender), turned to yellow triangles with black exclamation points.
    When that's happened I'm thrown offline and can do nothing - until the problem miraculously rights itself, after 1/2 hour or so.

    Has anyone experienced anything similar?

    I've worked with 2 Apple senior advisers; they're totally flummoxed.
    They're sending me a "replacement" unit which should arrive tomorrow. But I anticipate it will not be brand new - so would prefer to isolate the cause of this behaviour and keep my "new" Extreme.

    I'd love to hear any thoughts.....thanks ahead of time for any helpful input.
     
  2. Altemose macrumors G3

    Altemose

    Joined:
    Mar 26, 2013
    Location:
    Elkton, Maryland
    #2
    What modem do you have? Some particular modems (namely the SB6141) have issues with the LAN port's connection to AirPorts and some Netgears dropping.
     
  3. McRumour thread starter macrumors member

    Joined:
    Oct 6, 2013
    #3
    Hi Altemose...

    I have a Motorola Surfboard 6580. It's a combo modem/router. The router functionality is disabled.
    It's the only modem I've ever used with my Extreme.
    Everything worked perfectly till one day, without my having made any changes...it suddenly didn't.

    This is a "shot in the dark" which has just occurred to me....could it be that the issue is not a hardware one at all - but is simply the Airport Utility software gone a bit wonky?
     
  4. Altemose macrumors G3

    Altemose

    Joined:
    Mar 26, 2013
    Location:
    Elkton, Maryland
    #4
    Hmm... AirPort Utility has been pretty reliable for me on both my home and school network. The school's network is much more complex so if there was a blatant issue I would see it there. Does the same flickering issue occur when you try the iOS version of AirPort Utility?
     
  5. McRumour thread starter macrumors member

    Joined:
    Oct 6, 2013
    #5
    Yes....same on my iPad mini and iPhone 5s. But it never occurs on either of them, or on my MacBook, at the same moment.
    Also - it doesn't happen as frequently on them as it does on my laptop.

    btw: It's not a "flickering". The green circle is suddenly yellow for several secs - and then just as suddenly - it's green again.
     
  6. Altemose macrumors G3

    Altemose

    Joined:
    Mar 26, 2013
    Location:
    Elkton, Maryland
    #6

    Are they all on the latest firmware?
     
  7. McRumour thread starter macrumors member

    Joined:
    Oct 6, 2013
    #7
    Yep....at least I think so:
    v.7.7.3 on Extreme
    v.7.6.4 on Express (maybe that one's not the latest firmware....my Express is a 1st gen.)
     
  8. McRumour, Oct 30, 2014
    Last edited: Oct 30, 2014

    McRumour thread starter macrumors member

    Joined:
    Oct 6, 2013
    #8
    I think I haven't answered your question correctly....because I really hardy grasp what I'm talking about....all I know is that when I click on the Extreme and the Express in Airport Utility....the firmware I mentioned above is what's shown.
    My Express is a 1st gen 802.11n (draft) model. It's dual band - tho not simultaneous.....
    My Macbook is on v. 10.9.5
    iPad mini and iPhone 5s are on OSX 8.1
     
  9. Altemose macrumors G3

    Altemose

    Joined:
    Mar 26, 2013
    Location:
    Elkton, Maryland
    #9

    Does this "flicker" occur when the Express is unplugged with only the Extreme running?
     
  10. McRumour thread starter macrumors member

    Joined:
    Oct 6, 2013
    #10
    Altemose....Good thought!...process of elimination.....just tried unplugging it, hopes high...but......Alas: Still turns yellow, makes no difference

    Annoying thing is: I'm not sure whether or not it matters. Don't want to replace with a refurb, if it doesn't.

    Is there a way to determine whether it is new? It arrives today. I very much doubt it will be in original shrink wrapped packaging.

    Apple say they keep some aside for replacement purposes which are brand new :rolleyes:
    Also say there are no 6th gen Extreme refurbs yet. And we know that's NOT true.
     
  11. Altemose macrumors G3

    Altemose

    Joined:
    Mar 26, 2013
    Location:
    Elkton, Maryland
    #11
    Replacement AirPorts come in a plain box with just the AirPort unit itself. The accessories (like the power cord) are not included and you are to use the ones from the original unit. I think they are new and if they aren't you won't be able to tell!
     

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