I got my confirmation email at 12:07AM--after minutes of intense refreshing on multiple devices while simultaneously perusing the MacRumors forums--I had pre-ordered by iPhone 5 64GB in Black and Slate and it was going to deliver on the 21st... Or so I had hoped.
By the time my order was preparing for shipment two days ago, I couldn't be more excited.
But yesterday morning I received an email that read as follows
"While processing your iPhone order, we encountered one of the following
issues with your AT&T account. It appears that either the credit
application linked to your order has been canceled, or your current
wireless plan is not compatible with the iPhone. As a result, your
iPhone order has been canceled and you have not been charged."
Outraged, I called Apple, got sent up the Apple food chain to an supervisor, who told me to call AT&T, who sent me up the AT&T food chain to a manager, just to be told that NOTHING about my account was wrong and the order shouldn't have been canceled. I got put into a conference call with BOTH companies, but neither could come up with a solution for me. They left me hanging by telling me I would "be notified soon". Basically, my order was gone.
After calling and calling for a total of four hours talking to numerous supervisors, all I was told that although my order was permanently canceled, I could order another iPhone that Apple will "try" to expedite for me, without any delivery guarantees.
Just a bummer, since I'm leaving for school the day after the iPhone is released. I guess I'll see many of you in line on Thursday night. Has anyone else had an issue like this?
By the time my order was preparing for shipment two days ago, I couldn't be more excited.
But yesterday morning I received an email that read as follows
"While processing your iPhone order, we encountered one of the following
issues with your AT&T account. It appears that either the credit
application linked to your order has been canceled, or your current
wireless plan is not compatible with the iPhone. As a result, your
iPhone order has been canceled and you have not been charged."
Outraged, I called Apple, got sent up the Apple food chain to an supervisor, who told me to call AT&T, who sent me up the AT&T food chain to a manager, just to be told that NOTHING about my account was wrong and the order shouldn't have been canceled. I got put into a conference call with BOTH companies, but neither could come up with a solution for me. They left me hanging by telling me I would "be notified soon". Basically, my order was gone.
After calling and calling for a total of four hours talking to numerous supervisors, all I was told that although my order was permanently canceled, I could order another iPhone that Apple will "try" to expedite for me, without any delivery guarantees.
Just a bummer, since I'm leaving for school the day after the iPhone is released. I guess I'll see many of you in line on Thursday night. Has anyone else had an issue like this?