So I go to the Apple store today to swap out my new iPhone 5 that I could not return to it's original retailer due to being out of the return policy period. My biggest issue was my signal strength was pretty low, and compared to my girlfriends 4 and the Apple rep's 4S, it was not normal. I had already swapped the nano-SIMs, so the guy swapped the phone out for me...only problem was - the 2 phones he brought out(which I saw him open the seal of) were in awful shape.
I'm talking very noticeable dings, not tiny hard to notice spots. The last phone I ended up being stuck with, has 4 cosmetic issues...one ding on the top by the power button, but deep nick by the speaker, scuff on the lightning port connector, and a STAIN mark on the top of the metal too. These were all "inspected by Apple engineers" beforehand also, or so I was told. I guess they need new glasses or new eyes. These were white phones too!
This is beyond inexcusable. No, not because I can't live with it, more so that it's resale value is worse when I, an HONEST person, put in the listing that it has marks that I didn't put on it. Whenever you put anything like that, you will be offered less, be haggled more, or even have someone refuse/return the sale if you DON'T mention it. I don't want to have to deal with that crap, and I would like my new unit to actually look like a new unit and not like it's already a year old. These factory dings are worse than what most people would put into them from just normal use without a case!
At this point, I'm not sure what to do...I'd like to go back, but I doubt they'll help me anymore at this point. Oh, and this phone must have a poor antenna because I still only get 2-3 bars most of the time when my old 4 got 4-5 in the same areas. I was inside the AT&T and Apple store's and where everyone else was getting 5 bars, I had 2.
Should I call Apple and demand they send me a newer unit? These replacements are probably early flawed units, or I'm just really unlucky. My AT&T reception with this phone is also poor, and it drains the crap out of my battery.
I'm talking very noticeable dings, not tiny hard to notice spots. The last phone I ended up being stuck with, has 4 cosmetic issues...one ding on the top by the power button, but deep nick by the speaker, scuff on the lightning port connector, and a STAIN mark on the top of the metal too. These were all "inspected by Apple engineers" beforehand also, or so I was told. I guess they need new glasses or new eyes. These were white phones too!
This is beyond inexcusable. No, not because I can't live with it, more so that it's resale value is worse when I, an HONEST person, put in the listing that it has marks that I didn't put on it. Whenever you put anything like that, you will be offered less, be haggled more, or even have someone refuse/return the sale if you DON'T mention it. I don't want to have to deal with that crap, and I would like my new unit to actually look like a new unit and not like it's already a year old. These factory dings are worse than what most people would put into them from just normal use without a case!
At this point, I'm not sure what to do...I'd like to go back, but I doubt they'll help me anymore at this point. Oh, and this phone must have a poor antenna because I still only get 2-3 bars most of the time when my old 4 got 4-5 in the same areas. I was inside the AT&T and Apple store's and where everyone else was getting 5 bars, I had 2.
Should I call Apple and demand they send me a newer unit? These replacements are probably early flawed units, or I'm just really unlucky. My AT&T reception with this phone is also poor, and it drains the crap out of my battery.
