Extremely low volume on iMac

[KarenT]

I just bought a new iMac last night. I'm trying to learn how to use it. I played a video and I could barely hear any sound. I increased the volume to maximum on the keyboard but it didn't help.

 

[castcast]

Low Volume

Try:
1. CLick on the Apple in the Upper Left Hand Corner of the screen.
2. Click on System Preferences.
3. Click on Sound.
4. Make sure that the settings are:
a. balanced
b. The Output Volume is all the way up.

Hopefully that will work. Not sure though.
Good luck.

 

[KarenT]

Thank you very much.

It turned out the sound on the computer was defective.

I've returned it to the store and now I have a computer that sounds great.